Zyxel_Eric  Zyxel Employee

Dear Sir, If there is a switch connected between the Ethernet backhaul connection, please avoid any other connections on the switch except the two Multy nodes. The switch cannot share the network to the end devices when it uses as backhaul connection for Multy. Please refer to the…

Dear Sir, During the firmware upgrade process, the Extender nodes will also download the firmware file from Root, and start the process. After the Root finished the firmware upgrade and reboot, other nodes should finish the firmware upgrade process too. If you have a node which is offline during the firmware upgrade, you…

@monotux, Please make sure your Multy properly switches to Bridge Mode. In Bridge Mode, The DHCP server would disable on Multy, and all the traffic will pass through Multy from your Modem.

Dear Sir, Thanks for your updates. Please send feedback from your Multy App, we can analyze your log to clarify this issue. Best Regards, Eric

Multy Plus can only compatible with Multy Plus. Please refer to the link Does Multy series compatible with each other?: https://kb.zyxel.com/KB/searchArticle!viewDetail.action?articleOid=017499&lang=EN

@cash365 Thanks for your information. I had looked into this problem. We found this problem on the Dashboard of Multy App. We had fix this issue on next App version(2.3.10), it will release before the end of May. Sorry for any inconvenience. 

Please refer to the link: https://www.zyxel.com/solutions/Multy-Series-Solution-20190711-826379.shtml All Multy series support max 6 nodes in one Multy Network Site.

Which node that has the reboot? Is it the one that has a reboot issue before you reset the system?

Yes, you can connect first node and second node with Ethernet cable as below topology.

Please make sure VMG is connected to the WAN port of Multy U, and the Multy U glowing blue LED.

Dear Sir, Multy U will glow white when it is rebooting. If there is an internet drop, it will glow red. In your case, it seems your root Multy U reboot itself. Please try below instructions to verify this issue. 1. reset the all Multy system, and install other Multy as Root, and set the root one as an extender. Will the…

@jorikello 1. What is the WAN setting? is it a DHCP client or Static IP? 2. Please provide the topology? 3. According to the error message, there is a conflict IP in your Network. Is there other device connect to the Modem?

Dear Sir, Please send feedback from your Multy App, and we can assist you via mail. Please try to reboot the Root Multy, and it will scan the wifi signal and select a better channel for your environment. and we can check if it still locates the channel 9. Best regards, Eric

Dear Sir, Usually, the device will not disconnect wifi when the bandwidth changed. But it will relate to some conditions. 1. What model of your devices will be disconnected when the bandwidth changed? 2. Are the devices far from the Multy? if place it closer to Multy X, will the issue still happen? 3. When the bandwidth…

Dear Sir, The ideal distance between Multy is 10m~15m, however, the distance will shorten if there is a wall or obstacle between two nodes. You can run the Diagnose on your Multy App to check the throughput on the second node, If the throughput is what you expected, you can just ignore the message. However, if the…