Zyxel_Joslyn  Zyxel Employee

Hi @Raj May I know if the issue persists for a long time? We want to realize when the customer met the symptom. Thanks. Joslyn

Hi @Homelab We will retain the recent 3 firmware versions on our official website. Version 6.00 could be found. https://www.zyxel.com/support/download_landing/product/nwa1123_ac_hd_13.shtml?c=gb&l=en&pid=20170106200003&tab=Firmware&pname=NWA1123-AC%20HD Here are the firmware links. 5.50…

Hi @Raj Channel-width should not cause the connection issue. There might be other reasons to cause the station cannot onnect to the AP. From the logs, most of the stations were blocked by low station signal. According to your description, the office is aroung 10 meters. Could you take a pic for me to realize how you placed…

Hi @Raj We saw you seperated the SSIDs with different radios. Could you share the reason with me? Because using the same SSID for 2.4G and 5G will be more flexible for the stations. Here is our suggest to adjust the configuration. 1. Modify the SSID to be concurrent operation. 2. Go to Access point > Configure > Radio…

Hi @Raj Yes, you can upgrade the AP firmware via NCC. Please go to Site-wide > Configure > Firmware management. Check the AP box and click upgrade now. The upgrading process will be started. The configuration will be kept on the AP. So we do not need to worry abou the configurations. However, if the configuration losts,…

Hi @Raj We also suggest to enlarge the 5G station signal threshold to -75dBm which will let the station connect to 5G easier than 2.4G. Because the station will have better performance and performance via 5G. Joslyn

Hi @Raj After realizing the logs from your site, we found many stations which were blocked by RSSI and many perv-auth failed. To optimize the WiFi service, here are our suggestions. (Before changing the configurations, please upgrade the AP firmware to latest; otherwise, it will not get the updated configurations.) 1. Go…

Hi @dempie Here is the atenna pattern. H: h-plane, E: e-plane C:Ceiling mount, W: Wall mount 5G 2.4G Joslyn

Hi @MikeB I collected the logs from your site and found the channel utilization of 2.4G is high. It seems the current channel is not good enough to use. As you mentioned the performance will be better after rebooting, I thought this might be because the DCS works to scan a better channel to use at that time. Would you like…

Hi @Raj The reason of disconnect might relate with the environment, stations or the configurations. Would you mind to provide us the org/site name to check the configurations first? Please also enable ZYXEL Support for us. We will provide some suggestions to you and observe if it helps. Thanks. Joslyn

Hi @flottmedia It seems the AP uplink is alive. If following the steps, the WAX650S should be root-AP, not repeater. Could you provide the org/site name for me? Please also help to enable ZYXEL privilege. I will check the configurations and collect some logs to analyze. According to the desing of Smart Mesh on NCC, we are…

Hi @PMarcus There might be two situation if you lost internet access while moving. 1. The station still connects to the old AP which is far away. 2. The station will get different IP address or need to authentication again. For the first one situation, we suggest to enable the "Smart steering" to restrict the connection…

Hi @flottmedia Welcome to ZYXEL Community. Yes, you can have several Root-APs and several Repeater-APs in your environment. Repeter APs will scan for the best signal to connect. "Ethernet Failover" is used to change the AP's role. Here is our design mechanism. 1. When enabled, a wired AP in the site automaitcally changes…

Hi @James_Cook Welcome to ZYXEL Community. According to your requirement, changing the color or adding an image for background can be supported via External Captive Portal. We can modify the html page as needed. So far, users can modify the logo, message and success message via NCC. I will transfer your requirement into…

Hi @Homelab, Welcome to ZYXEL Community. Here is our suggest steps to upgrade the AP firmware. 1. Copy your current configuration to avoid if there is any unexptected error occurs. 2. Uprade the firmware to v5.50 first, then upgrade to v6.0. Hope it helps. Joslyn