Zyxel_Kay  Zyxel Employee

Ciao @prova Dalla nuova versione del nostro Zyxel Account 3.0, supportiamo due ulteriori metodi di accesso: Google e Apple ID. Si prega di notare che la funzione "Password dimenticata" supporta solo l'account Zyxel, non le altre opzioni di accesso. Potresti controllare se hai convertito il tuo metodo di accesso in una di…

Ciao @prova Potresti farmi sapere se stai accedendo al tuo account Zyxel utilizzando Google, Apple ID o direttamente tramite email? Questa email è registrata tramite login Google o Apple ID? —Hi @prova Could you please let me know if you are logging into your Zyxel account using Google, Apple ID, or directly via email? Is…

Hi @jjvalstar Currently, the USG LITE 60AX does not support the IGMP feature, including IGMP snooping and relay. However, it does support VLAN segmentation and IPTV features. The IPTV feature will be available and effective with firmware version V2.00 Patch 3, which is scheduled for release by the end of July. To better…

Hi @Takutolady_2 To assist you better, could you please provide the following information? What is your router model? Is it the Nebula FWA510 or a different model? What is your device's current firmware version? If possible, please check for and install any available firmware updates to see if this resolves the issue.

Hi @billymalcolm Thank you for your feedback. We appreciate your suggestion and will share it with our internal development team for consideration.

Hi @billymalcolm To help us understand your NWA130BE situation better, please provide the following information: Your network topology: What are the uplink devices connected to your NWA130BE? How are you powering your NWA130BE? Is it connected to a PoE injector/switch or directly with a power adapter? Please enable Zyxel…

Hi @Chris888 The NWA130BE will support the MLO feature starting from firmware version V7.00, which is scheduled for release by the end of July. If your access point is in Nebula cloud mode, you will be able to upgrade your firmware following the Nebula Control Center upgrade. The latest firmware V7.00 will be available…

Hi @Userseb As discussed in private messages, we have disabled your account's 2FA to resolve this issue. By the way, the https://www.zyxel.com/global/en/form/contact-support portal is for users outside of Europe, the Middle East, or Africa to raise a ticket. If you are in these regions, the system will redirect you to…

Hi @Alex_Hoare Regarding the Nebula FWA510 external cellular antenna connections, please refer to this forum thread for detailed information: https://community.zyxel.com/en/discussion/comment/62085#Comment_62085 For the external antenna, we recommend the ANT2105. You can find more details here:…

Hi @Joerg & @JustAnotherUser Could you please share your NAS firmware version with us? If you have not upgraded to the latest firmware version, please do so and check if the issue is resolved.

Hi @GiuseppeR To gain a clearer understanding of your issue, could you please enable Zyxel Support on your Nebula Control Center (CC) and provide us with your organization and site name? This will help us look into your devices directly. Thank you.

Hi @jtk Yes, you can delete the static DHCP binding by clicking the 🗑 bin icon on the Site-wide > Configure > Firewall > Interfaces > [Specific interface] > Static DHCP table tab. If you need further assistance, feel free to raise a new question

Hi @Holger_AZ Regarding your issue with updating the firmware through the cloud, it could be due to several reasons, such as internet connection issues or DNS query failures. To further investigate your problem, we need your help to manually upgrade your firmware to the latest version and then try the firmware upgrade via…

Hi @Userseb Could you please try the following steps to resolve the issue: Clear your browser cache: This can often resolve unexpected behavior with web pages. Try a different browser: Sometimes, specific browser settings or extensions can interfere with the login process. Use Incognito/Private mode: This will ensure no…

Hi @Brandix The .bat file can only be downloaded when you complete the setup using the wizard. Once you exit the wizard mode, there is no other place to download the .bat file. Currently, if you need to download the .bat file again, you will need to go through the wizard again.