Zyxel_Kay  Zyxel Employee

Hi @Dpj We'll be monitoring the votes and comments as part of our evaluation process. If anyone likes this idea, please show your support by leaving a comment or voting for it.

Hi @PeterUK First, please ensure your configuration for 2FA VPN access is set up correctly. You can refer to the guidance article below to verify your setup: [USG FLEX H] How to Set Up 2FA with Google Authenticator for Remote Access VPN and SSL VPN If you’ve confirmed that the configuration is correct and the issue…

Hi @EdbO The dnsmasq-dhcp messages in the logs are generated by dnsmasq, reflecting the status of DHCP-related operations. Since you've enabled the Cellular IP Passthrough feature, this allows the public IP address to be directly assigned to a specific LAN device. All traffic is forwarded directly to that device, bypassing…

Hi @BenHead In AP firmware version V7.10, we included several bug fixes addressing MLO-related issues. We recommend upgrading to the 7.10P1 firmware, re-enabling the MLO feature, and monitoring to see if the issue persists.

Hi @HUBERT_KASPRZAK Currently, the latest firmware for the USG FLEX 200H is V1.31. We recommend upgrading your device to this version to ensure optimal performance and security. Regarding your concern about the configuration not being backed up as per your scheduled settings, could you clarify if you're referring to the…

Hi @bwoolley Thank you for reaching out. Since ZTP mode was removed in firmware version V5.37 patch 1, your ATP800 needs to be deployed to Nebula using Native Mode instead. For more details about this change, please refer to the following article: To register your firewall with the Nebula Control Center using Nebula Native…

Hi @MarvinSV Is your Nebula organization and site still accessible? If so, please enable Zyxel Support access in your Nebula organization and share the organization and site names with us. We can start by reviewing the configuration and logs. It's fine if the device is offline.

Hi @PeterUK Regarding your queries: Accessing the 2FA Authorization Page: As mentioned earlier, USG FLEX H (uOS firewall) models are designed to enhance security by not supporting WAN IP or FQDN-based access to the VPN 2FA link. This proactive approach minimizes potential WAN attack surfaces. Accessing the 2FA Page via LAN…

Hi @MarvinSV Based on your description, it sounds like there may be some configuration issues affecting your smart home devices’ connectivity with the SCR50AXE. To better assist you, I have a few questions to clarify your setup: Have you kept the same SSID (WiFi network name), password, and security settings from your…

Hi @Dpj It seems your main concern is checking the current organization level (Base/Plus/Pro) of each Nebula organization. If that’s the case, the MSP feature could help address your needs. By applying an MSP license to your Nebula account, you can easily monitor the status of multiple organizations under your management.…

Hi @oregmagus Thank you for your inquiry! The 💎VPN Orchestrator feature is exclusive to Nebula Pro-level organizations. To access this feature, you'll need to upgrade your Nebula organization to the Pro level. Based on the device license information you provided, it appears some of your devices are using the Plus Pack,…

Hi @NosFreat Thank you for reaching out to the Zyxel Community! To address your questions: Managing the NWA1123-AC through the NXC2500: Yes, the NWA1123-AC can be controlled by the NXC2500 as it supports AP Controller mode. You do not need to manage the NWA1123-AC units individually if they are connected to the AP…

Hi @burnt Thank you for reaching out! It sounds like you'd like to create a roaming scenario where your devices can seamlessly switch between your NR5307 router and the NWA55AXE access point. If that's the case, here's how you can achieve it: Connect the Access Point: Use an Ethernet cable to connect your NWA55AXE to your…

Hi @TCInformatique To help you get started, we recommend referring to the following resources that outline Zyxel's approach to NIS2 compliance: Use Case and success stories for NIS2 Security: NIS2 Security Solution Infographic These materials provide practical insights into best practices and configuration tips for…

Hi @Dpj Currently, the Nebula Mobile app is designed to provide essential configuration options. For advanced settings, accessing the Nebula Control Center (web portal) is necessary. Could you clarify which specific port profile configurations you're referring to? Are they related to switch ports or something else? At…