Zyxel_Melen  Zyxel Employee

https://community.zyxel.com/en/discussion/comment/82677#Comment_82677 Hi @nielsscheldeman To send the email when admin logs in, you need to setup in the log settings. Please reference this FAQ to set up. In addition, the log category of the admin login is "Authenticate > User". This option needs to be selected in the…

Hi @Eric_26 I understand in your point of view that some check item from Barry is OP, but I need you help to provide the full logs from OpenVPN to help us identify this issue. With full logs, we can clarify which process encounter the issue and find how to resolve. Also, please help enable Zyxel support access for your…

Hi @GiuseppeR I assume the org is same as the post that ATP can't online. I checked your SecuReporter's report setting and these options are available now. Could you help to take it a look again? This is more likely the SecuReporter was still in onboarding process.

Hi @B_noor08 Could you try a ping test to clarify which part has issue? Ping the FWA515. This is to check the FWA515 and client's connection. Ping the Internet like 8.8.8.8. This is to check the Internet connection without domain resolution. Ping or nslookup a domain like dns.google.com. This is to check the domain…

Hi @GiuseppeR Since your device S/N shows it is an old device(by manufacture year), please try to downgrade to 5.37 patch 0(firmware file sent by private message) and start the ZTP process again.

Hi @joomlax Since we are not sure which NIC and method you set the VLAN on the MacOS. But you can use untagged VLAN with PVID for this case, which is a normal configuration for a PC. The switch sends traffic with a VLAN ID that doesn't have any issue. Hope this helps.

Hi @NEP Our team also did some investigation on this issue, which is identified the NIC's driver issue since that our switch sends the packet with VLAN ID to the NIC, but the NIC doesn't reply after the switch sends 1200 bytes packet in the middle of the TCP process (HTTP/HTTPs). We solved this issue by deleting the driver…

Hi @dereknl Just like Barry mentioned, the firewall helps on "Advertised Networks" and can act as an exit node. Advertised Networks: Allows the remote client or other site's clients(the firewall added to the same Tailscale network) to connect with devices in specific subnet/network without install the Tailscale software.…

Hi @Kvemi Would you like to share the ticket number of the request? This allows us to identify this request efficiently.

Hi @best_heygman Thanks for the details. After investigation, this fix ETA of this issue is Q2 2026. Please follow the Security Gateway New Release - Zyxel Community category for the release news.

Hi @Eric_26 To better check you issue, could you share the info that Barry's suggested and the SSLVPN log on the USG FLEX H?

Olá @DGALDINO Obrigado pela informação. Qual é o tempo de atividade do sistema, cronometrado? Essa informação é importante para identificarmos o problema. Thanks for the info. So, what's the system uptime on the clock? This is important information for us to identify this issue.

Hi @w8rn8r How should I interpret that "disconnected" message at the top of the home screen This means the devices are disconnected with our server. Which could be solved by recreate a new network and add the current devices. You may try with the current account, but if the issue happens again, you might need to try adding…

Hi @Maverick87 This is because Intra-BSS traffic blocking only blocks unicast packets. If the printer use mDNS to provide its info, it will be forwarded. However, since the devices are all connecting on the same AP, to control the traffic in the same VLAN will only use the function "Intra-BSS traffic blocking" for device…

Hi @PeterUK Thanks for updating the details. So the issue is occurring on the Address Object IPv4 Cache List. We are investigating on this and I will update you once I get further information.