Zyxel_Melen  Zyxel Employee

Hi @hli SIP ALG function will be supported in the next firmware release which ETA is 2025 Q1. About the missing features, we currently do not have a list. Would you like to share what feature you are seeking?

Hi @GiuseppeR, Since the current UI for switches has just been updated in the recent Nebula release, we will keep collecting feedback and evaluating this new UI for other models. Here's the idea post:

Hi @tsteele, So the 5G radio does not work, is that correct? The error message could be due to the firmware version or the existing configuration. Please check: The AP firmware version. Ensure it is running 5.10. Factory default the AP to remove the existing configuration that you using before. In addition, since…

Hi @tsteele You cannot find NWA3560-N on the end-of-life webpage because it has been phased out for many years. May I know if you have any service you cannot use after the upgrade?

Hi @DennisEckhart, Please ensure the new email address isn't a Zyxel account before changing the email address. Here is a guide to change Nebula account's email for you to reference: How to change Nebula account’s email? — Zyxel Community

Hi @Dpj Thanks for your input. I have help to let our product team know this suggestion and help creating an idea post. We will discussion this suggestion and also monitor the idea post to evaluate it.

Hi @AdmineXant, Thanks for pointing it out. Let me check with our product team again. Also, I will remove the comment in the idea status.

Hi @GuidoC, I checked with our product team, and the only result is the value on the datasheet. This result is tested with full loading. Since the normal operating power consumption is variable with different configurations, we could not provide a specific or average power consumption value. Instead, we suggest using the…

Hi @GuidoC, Just curious, if you focus on the normal operation power, how do you handle when there's a power peak or maximum power loading situation? This could cause the device to reboot and service down.

Hi @mango122, I checked your configurations and I found some strange things. The rack2 configuration has static LACP and LACP, and the rack1 configuration has LACP only. If the file names of the configurations are correct, this is more likely misconfiguration. Please recheck your configuration. The LACP needs both…

Hi @enricandre, Thanks for your update. I also checked the current AP status and the issue AP is now online with a power adaptor. This hardware issue seems to be related to PoE. Please feel free to follow the below link to submit an RMA request: Zyxel Support Portal [RMA] - Claiming Warranty Service for a Zyxel Product?…

Hi @antohsu Could you share the ports you are going to set up? This will help us to find a solution for you.

Hi @tsteele Please reference this list.

Hi @Hikmet, Since the device is registered on Nebula, the device owner is the same as the organization owner. You can use organization owner transfer to transfer the device owner simultaneously. You may reference this FAQ for organization owner transfer: [Nebula] How to transfer the organization owner to another account? —…

Hi @GuidoC, Do you mean power consumption when the device is idle?