Zyxel_Melen  Zyxel Employee

Hi @dy35, Could you share the URL you tried to use? Please reply in the private message that I sent, and help to enable Zyxel support for me to check the organization status. Please go to Help (On the top of right) > Support Request > Zyxel support Access to enable and save.

Hi @Danoutlaw3, I had to factory reset all and all have original firmware which is far outdated. I can’t even configure vlans which I need. Please follow the below steps to factory reset your switches: 1.) Enter "Ctrl+C", while booting. 2.) Enter "default" to reset to default. 3.) Enter "reset" to reboot and wait for…

Hi @ZyXTechOslo, Thanks for your input. The topology enhancement is already on our roadmap. Stay tuned.

Hi @Spiky_TV, Yes, the default IP address of GS1900 is 192.168.1.1, you can use it to access GS1900 web GUI with a PC in the same subnet. In addition, if the GS1900 has changed the management IP address and you forget it, you can use ZON to find its IP address. Here's the download link:

Add idea post link below:

Hi @Lorcan & @Jhonwick, Thank both of you for sharing your feedback with us. We understand the challenges you're facing with the new Nebula control center layout. We have a plan to make the new menu to be more intuitive. I will create an idea post "Enhance the Nebula menu for more intuitive." We appreciate your patience…

In addition, we also provide some similar SFP models, please reference the model list below.

Hi @icelander, Thanks for your feedback. It is glad to hear you like the new user interface. I have helped to create an idea post for your request. If anyone likes this idea, please feel free to leave a comment or click vote on the idea post.

Hi @FrankLauer, ZYXEL switch products are recommended to be used exclusively with ZYXEL brand modules to ensure optimal performance and reliability. Using modules from third-party sources can potentially lead to decreased network performance and reliability, such as packet loss and connectivity issues, which also cannot be…

Hi @Westlicht, XS1930 Web GUI does not support German/Deutsch. Nebula APP supports German/Deutsch. For iPhone, Nebula APP follows system language, please change it in Settings > General > Language. For the XS1930 user guide, you can follow the steps below to translate the document: Access the switch web GUI. Click the "?"…

Hi @ll4mat, Could you share the application and the motivation of your requirements? Those who follow "Nebula Status & Incidents" to receive the notification should be using the Nebula control center for their network now and have a Zyxel account. And those users can reference the steps to subscribe to this category I…

Hi @Westlicht, May I know what help you need? Nebula Mobile APP or XS1930-10 web GUI?

Hi @Bastian, Please find it in the Zyxel download library, for example:

Hi @ll4mat, The Zyxel account can log in to the Nebula control center and Zyxel community. If you can access the Nebula control center, it means you can access the Zyxel community and subscribe to the NEBULA STATUS AND INCIDENTS category. Here are the steps to subscribe to a category: Hope it helps.

Hi @percoco, Unfortunately, we only have the .png file.