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[091402]Can't delete diagnose history
Record: https://youtu.be/ehIYy6r67Y4
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[092001] Android APP without WiFi on/off button
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[091902]Parental Control doesn't work after schedule be modified
steps: https://youtu.be/J9EXt1FS2G8 result:
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[091804]Login to the devices by ssh or telnet for supporting
Hi Team, if the CSO Team should support the endcustomers and clarify some facts for you before they open a ticket to HQ it makes sense that the support team have access to the devices and can use cli for troubleshooting. Just think about it. BR Pancho
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Release: iOS 1.1.8.170913 APP of Multy X
Dear Beta User, iOS 1.1.8.170913 beta version APP of Multy X was released to you via TestFlight. This version fixed:Includes bug fixes and improves the performance of Multy. Please also upgrade your Multy X device firmware to V1.00(ABKJ.1)B6 Please check you TestFlight APP for this new version and welcome to post your…
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[091803]change device icon problem
https://youtu.be/8t-gxVeCmEs Steps: 1. Parental Control > Device Detail > WiFi Client Type 2. Select another icon then Device Detail page (icon be changed) 3. Go to Parental Control (icon still keep old icon) 4. Go to Device Detail page (icon still keep old icon) 5. Go to Parental Control (icon be changed) 6. Go to Device…
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[091801] Parental Control page can't show lan device
A PC connected with lan of Multy X.
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[091406]Monitoring of devices
Hey, i really like to see that we can see which devices is connected to which multy x and in which band the device is in. I do not want to work with other devices for checking BR Pancho
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[091408]The Guest wifi is there a Layer2Isolation?
Hi Team, is in the guest wifi a layer2isolation? If not the user from the IP Range 192.168.141.x can ping devices in the ip range 192.168.212.x and from there my internal lan which comes from the Firewall? Thanks BR Pancho
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[091403]Will we hide the WiFi password in the apps in the future release?
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[091401]Connected device display "0"
Connected device display "0"
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[091102]What is the blue bar indicating SD-HD-FHD-4K?
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[091103]What is "F9BA"?
Should user realize and need to know what the "F9BA" is? If it doesn't show from the start, why show it now and here in the central as an important title If it was not important, why show it now? By the way, the contrast is not enough for text over the image, even the warning below... even if i change the background image,…
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[091104]Tiny text over the tiny little icons
Can anyone read the txt on the Multy X product icons? OK, now i read it, it is Zyxel logo. Do we really need to HAVE it here? it is not easy to read and it doesn't make send when you are using already the products from this company. Suggest to remove them in the app. It is distracting and it is wasting time to figure out…
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[091101]Multy X app can't find node
Steps: 1. Login Multy X with myzyxelcloud account 2. Tap WiFi System 3. Tap Gallery 4. Direct tap without image be selected 5. Multy X App can't find node, you need to reopen APP Video record: https://youtu.be/QQJ0R76-on4 Test environment: OPPO R11 with android 7.1.1 Device FW: V1.00(ABKJ.1)B2 APP Version:V1.1.8.170908
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[091201]Couldn't set up the 2nd Multy X
I'd tried many times to reset, and setup on the 2nd Multy X, and couldn't add it to the network. It said the distance was too far from the first unit, so I'd changed to several locations and put it even around the first unit; it still showed "too far" when it should be "too close." Therefore, I'm not sure if the…
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[090801]Trouble to find the device during the initial setup
During the initial setup, my phone had a trouble finding the device for the first 30 mins. Then I unplugged the device and waited for about an hour to plug it back - it found the device. However, the app kept quitting during the setup. I was using iPhone 6.
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[090602]Bench test results from crowded Wi-Fi environment
We did a bench test in a crowded Wi-Fi environment with a few different brand APs, it seems that wireless connections have dropped more frequently from the Multy AP than other competitors, such as Ruckus AP
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Release: Android 1.1.8.170908 apk of Multy X
Dear Beta User, Please get Android 1.1.8.170908 apk of Multy X as below:https://drive.google.com/open?id=0B3IWKcfu4Q4wTTdLbXNablMxYzg
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[090605]Suggestion - Suggest user power cycle modem
I'm not sure how it is in the rest of the world, but in the US it is standard with most of the major cable ISPs to restrict the modem connection to the first MAC address it sees. For this reason, when changing to a new router (or going from a laptop plugged direction into the modem to a router) it requires the modem be…