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How can I check specific time range AP client's connection event logs on Nebula?
Navigate to Nebula » Monitor » Access points » Event log. Select the Range and filter the time range according to the query requirement. *Please note that if your organization is the Base/Plus organization, the event log will only correspond retain 1 day/ 7 days.
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What is the event log monitor time range limitation for the Nebula Pro Pack organization?
The range for event logs retainment for checking is 1 year for Nebula Pro Pack organization.
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What is the event log monitor time range limitation for the Nebula Plus Pack organization?
The range for event logs retainment for checking are 7 days for Nebula Plus Pack organization.
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What is the event log monitor time range limitation for the Nebula Base Pack organization?
The range for event logs retainment for checking is 1 day for Nebula Base Pack organization.
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Why cannot I check the event logs before 1 day?
The Nebula Base Pack organization can only monitor the past 24 hours' event logs, if have further requirements to check the event logs periods over more than past 24 hours, it's recommended to buy Nebula Plus/Pro pack license.
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What does the color of the connected wireless client wifi icon mean at Nebula client's page?
The Red WiFi icon: Indicates the client not connected to Nebula AP WiFi currently. The Green WiFi icon: Indicates the client is connected to Nebula AP WiFi currently.
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Where to monitor wireless client signal strength on Nebula?
Navigate to Nebula » Clients page, Access point clients client category tab. Under the Signal Strength column can easily monitor the connected clients' signal strength.
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How to check AP wireless clients' OS information?
Navigate to the Nebula » Clients » Access point clients page. Click the options icon on the right side of the client attribute table, select the OS attribute.
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How can I check the wireless clients' information on Nebula?
Navigate to Nebula » Clients page, select the Access point clients option.
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Why the value is empty under remote AP column in Access point page?
The value is empty means the AP model does not support the remote AP function.
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What does the "Disable" mean under remote AP column in Access point page?
The value "Disable" means the AP model does support the remote AP function, but the remote AP feature has not been activated on the AP.
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What does the "Connectivity" column color in Access points page represent?
Red: The period device disconnected from Nebula Green: The period device connected to Nebula Hover the mouse on the time bar to further check the connected/disconnected timestamp.
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What is necessary for enjoying Nebula WiFi Aid feature?
Your organization is Nebula Pro Pack organization. Managed APs need to support WiFi Aid feature. For 802.11AC AP models, WiFi Aid only support WAC500, WAC500H, NWA1123ACv3, For models later than 802.11AC, support most of the models, only small business series models do not support, which includes: NWA50AX, NWA55AXE,…
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Why WiFi Aid feature cannot detect failure client connected to my 802.11AC AP?
For 802.11AC AP models, WiFi Aid only support WAC500, WAC500H, NWA1123ACv3.
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Why WiFi Aid feature cannot detect failure client connected to NWA50AX?
WiFi Aid does not support small business models NWA50AX, NWA55AXE, NWA90AX, NWA50AX PRO, NWA90AX PRO, and does not support rest 802.11AC models besides from WAC500/500H, NWA1123ACv3, either.
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Why my AP cannot broadcast the configured Voucher SSID?
Ensure your organization is Nebula Pro Pack Organization Ensure your AP supports captive-portal, you can check the below URL for device function table reference: Zyxel Nebula - Device function table
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How many Vouchers code can I generate in once?
The maximum generated quantity for Voucher code in one create action is 999, and the minimum is at least 1.
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What is the code length limitation for Nebula Voucher code?
The minimum length for Voucher code is 6, and the maximum is 10.
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How can I limit the valid time for Voucher?
Got to Nebula » Monitor » Access points » Vouchers Tap the Create Vouchers button, unde valid period attribute, you can configure the duration or expired date according to your requirement.
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Why can't I find the "Add Client Policy" button on Nebula?
Navigate to the Clients page and ensure switch the product line tab from All to Access point clients. This will enable the Add Client button, allowing you to manage client policies for your access points.