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Can the access point act as a router?
No, Zyxel Access Points (APs) cannot function as routers. Zyxel APs alone cannot act as routers. You’ll need a separate router or firewall for internet access and IP routing. They are best used to extend the wireless network, not to replace a router. Supported Modes on Zyxel APs Mode Description AP Mode Default mode —…
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How to check the AP status on Nebula?
Where to find: Devices > Access points Function description: This page allows you to monitor the APs’ detailed information on the selected site. Scenario: When you registered some APs on NCC and waited for them to online. You can check the AP status icon for detail of all APs on the site. AP status: To show the AP online…
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How to check the system uptime of Access point?
You can access the AP via SSH and enter the following command to check the AP's uptime." Router> show system uptime
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How Does Signal Strength Impact Wireless Client Connections?
Signal strength plays a critical role in the stability and quality of a wireless client's connection. Here's why: Weaker signals lead to more data errors: When the client device receives a weak Wi-Fi signal, data packets are more likely to be lost or corrupted during transmission. This results in retransmissions, increased…
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What Happens When the Nebula Pro Pack License Expires?
When the Nebula CC Pro Pack subscription expires, specific advanced features and functionalities tied to the license are affected. Below is a summary of the behavior changes: Advanced WiFiAAA Security (Dynamic Personal PSK, Facebook WiFi, Dynamic VLAN Assignment via NCAS, 3rd Party AAA Integration): These configurations…
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What can I do if my access point cannot connect to the network?
If your Zyxel access point is not powering on correctly or is unable to connect to the Nebula Control Center (NCC), please follow the simple steps below to troubleshoot: Download and install the ZON tool from Zyxel's website to scan the same network segment for detecting the device and checking if it obtains an IP address.…
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How to control and secure network access with client policy (MAC filter)?
Where to find: Site-wide > Clients > Client list Function description: This function uses a MAC filter for the stations. We can add the station to the whitelisted called “Allow list”, which can bypass the Captive portal, add it to the “Block list”, which will be blocked from accessing the SSID, and "To specific SSID"…
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Why widget "Access point usage" traffic looks like strange?
This widget only record the traffic passing the uplink port. The reason of this issue could be: The traffic was forwarding between the same AP and the same SSID. Therefore, this is normal behavior. You are using USG Lite 60AX as smart mesh root and the other APs are smart mesh repeater. You need to check the device…
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How to avoid the Nebula topology map show incorrect device connections?
Since Nebula topology uses the device's LLDP information to draw topology, please avoid using devices that forward LLDP to other ports directly, like the unmanaged switches. Or change its LLDP settings to avoid it forward LLDP.
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Resolve “Device is already registered by another user” by Nebula Mobile APP
Scenario: Suppose you've purchased a used AP and wish to add it to your Nebula site, or you've unregistered your AP from Nebula cloud mode and want to transfer it between organizations (where each organization belongs to a different account). You encounter the message: "Device is already registered by another user. Add the…
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What will be happened when Nebula 30 days free trial license expired ?
When your Nebula trial license expires, your Zyxel device will continue to function, but you will lose access to features that require a specific license. These features are typically indicated by a diamond icon within the Nebula interface. Here's what will happen: License-supported features become nonfunctional: Features…
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Does the NWA50AX access point come with a bundled license?
The NWA50AX access point does not come with a bundled Nebula Pro Pack license. However, basic cloud-based device management for Nebula Access Points using the Nebula Control Center (NCC) is free of charge. This includes essential functions such as device onboarding, monitoring, and basic configuration. However, access to…
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How to change Standalone mode of AP to Cloud or Controller Managed mode?
In firmware version 7.10, a new design allows users to choose one of three modes—Standalone, Cloud, or Managed—during the initial setup after logging into the AP. Once user has selected Standalone mode the AC Discovery and NCC Discovery options are removed from CONFIGURATION > Network . If user wants to change AP mode…
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How to Authorize MAC Authentication Entries Across Multiple Sites via Cloud Authentication?
If you want to configure a MAC authentication entry that applies to multiple sites within the same organization, you can do so easily through Nebula's organization-wide settings by: Log in to the Nebula Control Center. Go to Organization-wide > Cloud authentication from the left navigation bar. Click the MAC tab. Create a…
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Do I need a License to manage Access Points in Nebula?
Basic cloud-based device management for Nebula Access Points using the Nebula Control Center (NCC) is free of charge. This includes essential functions such as device onboarding, monitoring, and basic configuration. However, access to advanced features may require the purchase of additional licenses. The available license…
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Access Point Event Log Reason Code and Descriptions
You may often encounter reason codes (#) in event logs without fully understanding their meaning. Below are some common reason codes related to access point event logs: Reason# Description 0 Reserved 1 Unspecific Reason 2 Previous authentication no longer valid 3 Deauthenticated because sending STA is leaving (or has left)…
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How to Set Up AP Offline Notifications?
In Nebula cloud management, administrators can receive notifications when a managed access point (AP) goes offline and meets the specified notification conditions by configuring the notification alert. To configure the notification settings: Go to Nebula > Configure > Alert settings Configure the Recipient and System…
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Why popup error message when try SSH accesss the AP?
If you encounter the issue of popup up the error message: unknown host KEY type: rsa-sha2-512,rsa-sha2-256 Please upgrade your SSH application to the latest version (TeraTerm, Putty)
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Where can I find information about the dimensions of the ceiling mount for the AP?
Go to ZYXEL Download Library https://www.zyxel.com/global/en/support/download Search by key in your access point's model name (ex. NWA210BE) Click the download button to download the Quick Start Guide
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Does access point support Wi-Fi Certified Passpoint?
No, Zyxel access point series do not support Wi-Fi Certified Passpoint.