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What happen when the CNP license is expired?
When a CNP license expires, your Zyxel device will still function, but you will lose access to all features that require a specific license. Features that require a license are indicated by a diamond icon. For example, if you have a Professional pack license and have used a feature like IP & Routing, you will no longer be…
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How to monitor the connected AP wireless clients in real-time on Nebula?
Navigate to the Nebula » Devices » Access points page. Tap the AP you want to monitor the current connected wireless client, then scroll down the page to the Live Tools » Current Stations part to monitor in real-time.
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Default login not working or unexpected WiFi SSIDs broadcasting
If you registered and added device into the Nebula site, the device transfers from standalone to Nebula cloud managed mode and gets online successfully, the default password changes to the side-wide device password setting on Nebula. The location is at Configure > Site settings > Device configuration > Local credentials >…
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Quick Start to create Wireless network with Nebula Control Center
Hi Zyxel product
users, You’re
welcome to use Nebula Control Center to manage your network. Let’s
unboxing the Zyxel Access Point and setup the wireless network. [NEBULA]
What model supports Nebula CC currently? Nebula
provides Mobile APP for user to easily start up the Nebula account, register
device, create wireless…
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What to do when fail to add device through QR code?
1. If you scanned device
QR code but failed display device MAC and Serial Number, try use the magnifier
button to enlarge the QR graph as below graph. The
issue usually happened on the lower pixel devices. 2. If you scanned device QR but displayed the devices have been registered or cannot go on-line as below graph. Please…
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How to configure CNP and claim one-month free license in NCC?
What is Connect & Protect (CNP) service? Connect & Protect service helps to provide a secure and reliable wireless experience to prevent malicious websites access and optimize wireless performance. How to claim CNP 1-month free license? To claim 1-month free license for your Zyxel AP, please go to the device tab in the…
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What is a CNP license ?
CNP stands for Connect & Protect, a Zyxel license designed for small businesses to provide robust network protection. It offers features like Threat Protection, which prevents access to malicious websites, and Application Visibility & Optimization, which optimizes wireless performance by limiting application bandwidth. CNP…
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What is the maximum character limit on the message field for the Captive Portal？
The maximum character limit on the Logo Message field is 4096。 The maximum character limit on the Success page Message is 255。
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Understanding the AP LED that alternates between orange and green blinks
In certain situations, the AP may alternate between orange and green blinks. However, the speed and frequency of these blinks can vary, and each has a distinct meaning. This FAQ will clarify those meanings for you. Blinks between amber and green alternately with 300 milliseconds interval: The AP is booting up. Blinks…
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How to turn off Nebula management？
To turn off Nebula management, you need to remove the device from your Nebula organization。 This can be done through the Nebula Control Center (NCC) web portal or the Nebula Mobile App. Once removed, the device will reboot into standalone mode and revert to its factory configuration. You can then disable Nebula Control…
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How to control my AP locally and not via the web portal?
Connect to the AP: Ensure that your computer or device is connected to the same network as the Zyxel AP. You can connect via Ethernet cable or Wi-Fi. Determine the AP's IP Address: You'll need to know the IP address of the Zyxel AP to access its GUI. You can usually find this information in your network settings or by…
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Why are some icons not available in the Title Bar?
The title bar provides some useful links that always appear over the screens below, regardless of how deep into the Web Configurator you navigate. Note: If your Zyxel Device is in cloud mode, not all icons will be available in the Title Bar.
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Why are my clients experiencing key handshake failures on my NWA220AX-6E?
The key handshake failure issue with your NWA220AX-6E access point could be due to multiple causes, such as incorrect passwords, special characters in the SSID, or even firmware issues. Follow these steps to troubleshoot the problem: Ensure that the correct password is being used by the client devices. Verify by connecting…
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How to check Netconf Disconnections on the APs?
To investigate netconf disconnections, you can use Wireshark to analyze packet drops and identify potential network issues. Additionally, we recommend checking the connection status between the AP and the gateway using SSH commands. Refer to the following guide for detailed instructions: How to check the Zyxel AP…
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How to Check the Connection Status of Access Points in Nebula?
You can use the CC event log and the 'connectivity' column on the AP GUI in the Control Center to quickly check the connection status of all APs. Additionally, you can use live tools like Ping or remote SSH for status checks. Refer to the following links: How to Ping from Nebula How to Remotely Connect to Nebula AP using…
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How to Troubleshoot Packet Loss Issues on Zyxel Access Points?
The packet loss problem could be caused by several factors, including: Wireless interference in the environment Clients are too far from the Access Point (AP), resulting in a weak signal Device-specific mechanisms, such as power-saving modes on some devices To confirm the source of the problem, you can perform the…
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Why does my Nebula Mesh experience a drop in downstream speed over time?
The drop in downstream speed on your Nebula Mesh uplinks can occur due to several reasons. One common issue is weak signal strength between the Mesh Repeater and the Root AP. When the signal falls below a certain threshold (e.g., -65 dBm), packet loss may occur, leading to a decrease in uplink and downlink speeds.…
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Why Nebula Access Point Policy Clients Cannot Be Copied Between Sites?
Currently, Zyxel Nebula does not support directly importing Policy Clients from a CSV file. While you can export the list for reference, Policy Clients must be manually added to set the policy for a given MAC address before that client associates with the network. To copy Access Point Policy Clients between sites, you will…
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What happens when radar is detected by an NWA90AX at a site?
When an NWA90AX AP detects radar interference, the following steps are taken to ensure minimal disruption: The AP switches to a non-DFS channel to avoid radar interference. Clients may experience brief disconnections or instability during this channel switch. The AP monitors the radar presence and, if no radar is detected…
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What is the Maximum Number of Policy Entries for Wireless Clients?
In the "Site-wide -> Clients" section, the displayed message "Maximum block policy for the wireless client is 512 entries per site" refers to the total number of 'block' policy entries that can be set under "Site-wide -> Clients -> Show policy clients". Currently, the limit for 'block' policy entries is 512, and the limit…
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Why are some APs offline on my SNMP monitoring tool?
If you have activated SNMP on your Zyxel access points (APs) but some APs are not showing up or remain offline on your SNMP monitoring tool (like Zabbix), it is likely due to the current lack of SNMP support in specific AP models. The models NWA90AX, NWA55AXE, NWA50AX, WAX50AX Pro, and WAX90AX Pro are designed primarily…
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How to change the organization owner on Nebula?
Updating the owner email on Zyxel Nebula requires transferring the organization's ownership. Here are the steps to do this: Navigate to Organization-wide > Administrators. Create an administrator account using the new email address. Select the current owner account, and you will find the Change Owner button. For detailed…
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Why is My Device not getting an IP Address from the DHCP Server?
This issue might occur due to incorrect VLAN settings or weak signal strength. Here are the steps to resolve this: Verify that the VLAN settings for the switch port connected to the access point and the DHCP server are correctly configured. Check the signal strength of the connected devices (STA). A weak Wi-Fi signal or…
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Why does the Nebula topology map show incorrect device connections?
The Nebula topology map relies on the Link Layer Discovery Protocol (LLDP) to discover and map network devices. If your network includes devices that do not support LLDP, such as some models of mobile routers or switches, the topology map may not represent connections accurately. For example, if a mobile router is…
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Why is the Auto upgrade of firmware not working on Nebula?
The issue with the firmware auto update not working may be related to synchronization problems with the NTP server. If the Access Point (AP) is unable to sync with the NTP server, it cannot report real-time data to Nebula, which can disrupt the auto-update process. To resolve this, check your firewall or ISP configurations…