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What happen when the CNP license is expired?
When a CNP license expires, your Zyxel device will still function, but you will lose access to all features that require a specific license. Features that require a license are indicated by a diamond icon. For example, if you have a Professional pack license and have used a feature like IP & Routing, you will no longer be…
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Default login not working or unexpected WiFi SSIDs broadcasting
If you registered and added device into the Nebula site, the device transfers from standalone to Nebula cloud managed mode and gets online successfully, the default password changes to the side-wide device password setting on Nebula. The location is at Configure > Site settings > Device configuration > Local credentials >…
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Quick Start to create Wireless network with Nebula Control Center
Hi Zyxel product
users, You’re
welcome to use Nebula Control Center to manage your network. Let’s
unboxing the Zyxel Access Point and setup the wireless network. [NEBULA]
What model supports Nebula CC currently? Nebula
provides Mobile APP for user to easily start up the Nebula account, register
device, create wireless…
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What to do when fail to add device through QR code?
1. If you scanned device
QR code but failed display device MAC and Serial Number, try use the magnifier
button to enlarge the QR graph as below graph. The
issue usually happened on the lower pixel devices. 2. If you scanned device QR but displayed the devices have been registered or cannot go on-line as below graph. Please…
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How to upgrade the firmware for AP via Web Configuration?
The aim of this guide is to guide you upgrade the firmware for AP via Web Configuration. Find the firmware package at Zyxel Download library in a file that (usually) uses a .bin extension. Click Maintenance > File Manager > Firmware Package Click Browse... to find the .bin file you want to upload. Remember that you must…
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Why can’t I access my AP’s IP address to change SSID or channel settings?
Question: Why can't I access my access point through its IP address to change settings like SSID or channel? Answer: If your access points are managed through the Nebula platform, direct configuration via the device’s local IP address is restricted for most settings, including SSID and channel configuration. All such…
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Why is the captive portal page not displaying after updating iOS?
The reported issue occurred after updating certain iOS devices to a newer iOS version, where the captive portal page failed to display properly. Troubleshooting Steps That Helped Resolve the Issue: Remove the saved Wi-Fi profile from the affected iPhones. Reconnect to the SSID to ensure the device refreshes its network…
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Can I export the usage/traffic generated by clients connected to an AP in CSV format?
Yes, you can export the usage data generated by clients in CSV format. Navigate to Site-wide > Clients > Click "Wireless" tab 2. Click icon and check "Usage" box 3. The "Usage" column showed up 4. Click "Export" dorplist > CSV 5. A CSV file will be downloaded Note, This is required Nebula Pro Pack license.
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How to reset AP using the Nebula App?
Background In case of lost admin, password or IP address, with the help of “Nebula” APP, we can easily take control of the AP we just received, configure the wireless settings, and even reset it to default setting. Detail Process (Please note that all the processes below require AP to have a stable Internet connection and…
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Does Nebula support Zigbee on Access Points?
Access Points managed via the Nebula platform currently do not support the Zigbee protocol. These devices are designed primarily for WiFi connectivity across 2.4GHz, 5GHz, and 6GHz bands, and do not include built-in Zigbee radios. If your deployment requires Zigbee functionality, for example, for IoT or smart home…
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How to check Nebula cloud connection status via CLI on an Access Point?
To verify the AP's Nebula connection status from the CLI, use the following command: "show nebula cloud status" Status Indicators: Connect: The device is successfully connected to the Nebula cloud. Not connected: The device is currently not connected to the Nebula cloud. Please check network connectivity and DNS settings.
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Can the access point act as a router?
No, Zyxel Access Points (APs) cannot function as routers. Zyxel APs alone cannot act as routers. You’ll need a separate router or firewall for internet access and IP routing. They are best used to extend the wireless network, not to replace a router. Supported Modes on Zyxel APs Mode Description AP Mode Default mode —…
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How to check the AP status on Nebula?
Where to find: Devices > Access points Function description: This page allows you to monitor the APs’ detailed information on the selected site. Scenario: When you registered some APs on NCC and waited for them to online. You can check the AP status icon for detail of all APs on the site. AP status: To show the AP online…
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How to check the system uptime of Access point?
You can access the AP via SSH and enter the following command to check the AP's uptime." Router> show system uptime
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How Does Signal Strength Impact Wireless Client Connections?
Signal strength plays a critical role in the stability and quality of a wireless client's connection. Here's why: Weaker signals lead to more data errors: When the client device receives a weak Wi-Fi signal, data packets are more likely to be lost or corrupted during transmission. This results in retransmissions, increased…
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What Happens When the Nebula Pro Pack License Expires?
When the Nebula CC Pro Pack subscription expires, specific advanced features and functionalities tied to the license are affected. Below is a summary of the behavior changes: Advanced WiFiAAA Security (Dynamic Personal PSK, Facebook WiFi, Dynamic VLAN Assignment via NCAS, 3rd Party AAA Integration): These configurations…
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What can I do if my access point cannot connect to the network?
If your Zyxel access point is not powering on correctly or is unable to connect to the Nebula Control Center (NCC), please follow the simple steps below to troubleshoot: Download and install the ZON tool from Zyxel's website to scan the same network segment for detecting the device and checking if it obtains an IP address.…
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How to control and secure network access with client policy (MAC filter)?
Where to find: Site-wide > Clients > Client list Function description: This function uses a MAC filter for the stations. We can add the station to the whitelisted called “Allow list”, which can bypass the Captive portal, add it to the “Block list”, which will be blocked from accessing the SSID, and "To specific SSID"…
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Why widget "Access point usage" traffic looks like strange?
This widget only record the traffic passing the uplink port. The reason of this issue could be: The traffic was forwarding between the same AP and the same SSID. Therefore, this is normal behavior. You are using USG Lite 60AX as smart mesh root and the other APs are smart mesh repeater. You need to check the device…
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How to avoid the Nebula topology map show incorrect device connections?
Since Nebula topology uses the device's LLDP information to draw topology, please avoid using devices that forward LLDP to other ports directly, like the unmanaged switches. Or change its LLDP settings to avoid it forward LLDP.
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Resolve “Device is already registered by another user” by Nebula Mobile APP
Scenario: Suppose you've purchased a used AP and wish to add it to your Nebula site, or you've unregistered your AP from Nebula cloud mode and want to transfer it between organizations (where each organization belongs to a different account). You encounter the message: "Device is already registered by another user. Add the…
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What will be happened when Nebula 30 days free trial license expired ?
When your Nebula trial license expires, your Zyxel device will continue to function, but you will lose access to features that require a specific license. These features are typically indicated by a diamond icon within the Nebula interface. Here's what will happen: License-supported features become nonfunctional: Features…
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Does the NWA50AX access point come with a bundled license?
The NWA50AX access point does not come with a bundled Nebula Pro Pack license. However, basic cloud-based device management for Nebula Access Points using the Nebula Control Center (NCC) is free of charge. This includes essential functions such as device onboarding, monitoring, and basic configuration. However, access to…
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How to change Standalone mode of AP to Cloud or Controller Managed mode?
In firmware version 7.10, a new design allows users to choose one of three modes—Standalone, Cloud, or Managed—during the initial setup after logging into the AP. Once user has selected Standalone mode the AC Discovery and NCC Discovery options are removed from CONFIGURATION > Network . If user wants to change AP mode…