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What happen when the CNP license is expired?
When a CNP license expires, your Zyxel device will still function, but you will lose access to all features that require a specific license. Features that require a license are indicated by a diamond icon. For example, if you have a Professional pack license and have used a feature like IP & Routing, you will no longer be…
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Default login not working or unexpected WiFi SSIDs broadcasting
If you registered and added device into the Nebula site, the device transfers from standalone to Nebula cloud managed mode and gets online successfully, the default password changes to the side-wide device password setting on Nebula. The location is at Configure > Site settings > Device configuration > Local credentials >…
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Quick Start to create Wireless network with Nebula Control Center
Hi Zyxel product
users, You’re
welcome to use Nebula Control Center to manage your network. Let’s
unboxing the Zyxel Access Point and setup the wireless network. [NEBULA]
What model supports Nebula CC currently? Nebula
provides Mobile APP for user to easily start up the Nebula account, register
device, create wireless…
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What to do when fail to add device through QR code?
1. If you scanned device
QR code but failed display device MAC and Serial Number, try use the magnifier
button to enlarge the QR graph as below graph. The
issue usually happened on the lower pixel devices. 2. If you scanned device QR but displayed the devices have been registered or cannot go on-line as below graph. Please…
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How to Set Up AP Offline Notifications?
In Nebula cloud management, administrators can receive notifications when a managed access point (AP) goes offline and meets the specified notification conditions by configuring the notification alert. To configure the notification settings: Go to Nebula > Configure > Alert settings Configure the Recipient and System…
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Why popup error message when try SSH accesss the AP?
If you encounter the issue of popup up the error message: unknown host KEY type: rsa-sha2-512,rsa-sha2-256 Please upgrade your SSH application to the latest version (TeraTerm, Putty)
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Where can I find information about the dimensions of the ceiling mount for the AP?
Go to ZYXEL Download Library Search by key in your access point's model name (ex. NWA210BE) Click the download button to download the Quick Start Guide
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Does access point support Wi-Fi Certified Passpoint?
No, Zyxel access point series do not support Wi-Fi Certified Passpoint.
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Why cannot I find my AP on Nebula?
Please ensure that you have completed the registration and you have entered the correct organization and site where the device is being registered on Nebula. If you are unsure of the organization and site where the device is registered, tap More » My Devices & Services at the top-right of the Nebula page. Then, search for…
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How do I set up remote AP on Nebula when the firewall is behind NAT?
Scenario: Users may wish to use the remote AP service behind a NAT scenario. For example, in the topology below, the remote AP will establish a VPN service to the destination firewall USG Flex 100. USG Flex 100 and AP must be in the same Nebula Site. Users may wonder how to set up NAT port forwarding on the USG Flex 200.…
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How to Set up Remote AP on Nebula?
To make teleworkers working remotely from home Wi-Fi networks more secure, remote AP feature allows teleworkers to install APs that automatically connect to the private network of central office. Remote AP acts as a VPN Client and establishes the IPsec tunnel to the Gateway and the traffic of tunnel mode SSID can be…
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How to configure static IP on AP if DHCP is disabled on gateway(firewall)?
Where are the places to configure static IP on Access Points? To configure static IP on APs, there are a few places and methods for you to do so. Local configuration Here are some ways to configure static IP under LAN 1. Web GUI You can access the AP web GUI by typing the IP of the NAP (If DHCP server exist in the…
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Does AP Threat Protection Apply to a Single SSID or All SSIDs?
AP Threat Protection is applied to all SSIDs on the access point. This means that once enabled, all wireless networks broadcasted by the AP will benefit from the security features. Important Reminder: Ensure that your AP model supports the Connect & Protect (CNP) feature. A CNP license must be assigned to the AP for Threat…
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What is the difference between wpa2-mix and wpa3?
There are 3 kinds of WLAN security mode setting. 1. WPA2-mixed with auto, it means WPA-TKIP and WPA2-AES. 2. WPA2, it means WPA2-AES only. 3. WPA3, it means WPA3 only and when we select WPA3, it will enable "transition mode" to be compatible the client which does not support WPA3.
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Does the nebula AP support PPPoE?
All nebula AP series do not support PPPoE on WAN. Access points (APs) typically don't support PPPoE (Point-to-Point Protocol over Ethernet) on their WAN settings because APs function as Layer 2 devices, providing wireless access to an existing wired network. PPPoE operates at Layer 3, typically handled by a router or…
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How to configure CNP and claim one-month free license in NCC?
What is Connect & Protect (CNP) service? Connect & Protect service helps to provide a secure and reliable wireless experience to prevent malicious websites access and optimize wireless performance. How to claim CNP 1-month free license? To claim 1-month free license for your Zyxel AP, please go to the device tab in the…
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What is a CNP license ?
CNP stands for Connect & Protect, a Zyxel license designed for small businesses to provide robust network protection. It offers features like Threat Protection, which prevents access to malicious websites, and Application Visibility & Optimization, which optimizes wireless performance by limiting application bandwidth. CNP…
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What is the maximum character limit on the message field for the Captive Portal？
The maximum character limit on the Logo Message field is 4096。 The maximum character limit on the Success page Message is 255。
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Understanding the AP LED that alternates between orange and green blinks
In certain situations, the AP may alternate between orange and green blinks. However, the speed and frequency of these blinks can vary, and each has a distinct meaning. This FAQ will clarify those meanings for you. Blinks between amber and green alternately with 300 milliseconds interval: The AP is booting up. Blinks…
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How to turn off Nebula management？
To turn off Nebula management, you need to remove the device from your Nebula organization。 This can be done through the Nebula Control Center (NCC) web portal or the Nebula Mobile App. Once removed, the device will reboot into standalone mode and revert to its factory configuration. You can then disable Nebula Control…
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How to control my AP locally and not via the web portal?
Connect to the AP: Ensure that your computer or device is connected to the same network as the Zyxel AP. You can connect via Ethernet cable or Wi-Fi. Determine the AP's IP Address: You'll need to know the IP address of the Zyxel AP to access its GUI. You can usually find this information in your network settings or by…
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Why are some icons not available in the Title Bar?
The title bar provides some useful links that always appear over the screens below, regardless of how deep into the Web Configurator you navigate. Note: If your Zyxel Device is in cloud mode, not all icons will be available in the Title Bar.
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Why are my clients experiencing key handshake failures on my NWA220AX-6E?
The key handshake failure issue with your NWA220AX-6E access point could be due to multiple causes, such as incorrect passwords, special characters in the SSID, or even firmware issues. Follow these steps to troubleshoot the problem: Ensure that the correct password is being used by the client devices. Verify by connecting…
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How to check Netconf Disconnections on the APs?
To investigate netconf disconnections, you can use Wireshark to analyze packet drops and identify potential network issues. Additionally, we recommend checking the connection status between the AP and the gateway using SSH commands. Refer to the following guide for detailed instructions: How to check the Zyxel AP…