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How can I find out which channel is least used near my access point?
You could use the function "Neighbor scan" of Nebula Live tools that scans the surrounding Wi-Fi environment. Site-wide > Devices > Access points > Live tools > Neighbor scan Neighbor Scan allows the access point to scan nearby wireless networks and show which channels are being used in the surrounding environment. You can…
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Why is the configuration status is "not up to date"?
A "Configuration status: Not up to date" message typically indicates that your device's settings in Nebula Control Center (NCC) are not synchronized with the device itself, or that a firmware upgrade is needed for certain features to function correctly. Here are some common causes: -Outdated Firmware If your device's…
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How to Disable AP LEDs on Nebula?
If the LED lights on your access points are distracting or not suitable for the installation environment, you can disable the AP LED function from Nebula Control Center. To disable the AP LEDs, go to: Configure > Access Points > AP & Port Settings > General Settings > AP LED Lights In this section, disable the AP LED…
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How to resolve "Device is already registered by another user" on Nebula?
If you encounter the message "Device is already registered by another user" while adding an Access Point to your organisation in Nebula, this indicates that the device is still linked to another user's account. Follow these steps to resolve the issue: Use the Nebula Mobile App: Open the Nebula Mobile App on your smartphone…
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Where can I find the username and password for an access point?
The username for a Zyxel access point (AP) is typically "admin". The password depends on the manufacturing date of the device. For APs manufactured before February 2025, the default password is "1234". This also applies to older AP models. For WiFi 7 Band Flex APs and all APs manufactured after February 2025, each device…
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The connected Wi-Fi clients are not displayed in Nebula CC
One of the most common reasons for a sudden loss of the active client list (while Wi-Fi services themselves continue to function normally) is an NTP/System Time Synchronization issue on the Access Points. If an AP cannot sync its system time with the NTP server (for example, if UDP port 123 is blocked on your…
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AP can be seen in Licenses & Inventory > Devices but not listed in Devices > Access Points
If your access point does not show up in the Nebula Control Center (NCC), try the following troubleshooting steps: Check that the AP is added to the correct site Ensure the device has been added under Site-wide > License & Inventory and assigned to the correct Site. Devices listed only in Inventory without being added to a…
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To construct VLAN traffic through WDS between standalone APs
Topology: Firewall(DHCP server)------switch-----root ap ((( repeater ap Procedure Connect all APs to the switch through Ethernet cable Go to CONFIGURATION > Network > IP Setting, and configure all the APs with static IP addresses. 3. Go to CONFIGURATION > Object > WDS Profile > WDS, and configure the WDS SSID. Also confirm…
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Is it possible to set the SSH session timeout on AP?
With the current design, the AP cannot be configured via CLI to automatically terminate a direct SSH session.
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Why can't generate a token after entering SN and password on the OpenWRT warranty-waiver website?
After entering the device SN and password "234" (using the default password), the token is still not generated. If AP does not have a unique password on the belly label sticker, is not eligible to use https://warranty-waiver.zyxel.com/ to unlock the bootloader. Unfortunately, you needs to find a way to unlock the…
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Why the "AP Role Capability" show "Remote AP" even though the "Remote AP" function is disabled?
The AP model does not support Remote AP function the "AP role capability" will show Standard. The AP model supports Remote AP function the "AP role capability" will show Remote AP even if you did not enable remote AP function. The "AP Role" tab will be highlighted (activated) when selecting any AP model that supports the…
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Is it possible to find the last reboot time of the access point?
You can find the reboot event via Site-wide > Monitor > Access points > Event log by searching with the keyword: reboot.
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Access Point is online but not showing information
The symptom of the issue will be the AP is online but without any monitoring data. There are some reasons may cause AP can’t send information to Nebula and could be checked via below items. Firewall Rules: Make sure that the firewall rules on your network allow the APs to communicate with Nebula's servers. Verify that the…
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How to activate Wi-Fi on the NWA220AX-6E models when they are powered via IEEE 802.3af PoE?
When NWA220AX-6E models are powered via IEEE 802.3af PoE, Wi-Fi functionality will be automatically disabled. This is because the NWA220AX-6E requires PoE+ (802.3at) for full operation. To enable Wi-Fi on your NWA220AX-6E, you will need to power it with a PoE+ (802.3at) compliant source.
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How can I migrate my Wi-Fi access points to another Nebula account?
To migrate your Wi-Fi access points (APs) to another Nebula account, you have a few options depending on whether the APs are currently registered to a Nebula account and if you have physical access to them. ￭If the APs are currently registered to a Nebula account you own: *You can move a device to another organization that…
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How can I change the device name associated with my access points in the client list?”
Updating client names within the Nebula Control Center (NCC) is a straightforward process that helps in better organizing and identifying the devices connected to your network. This quick guide will show you how to rename clients directly from the client page. Steps to change client name: 1.Login to your NCC account and…
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Why can’t I edit the radio country code in Nebula?
If your Nebula site is physically located in the United States, Nebula will automatically lock the radio country code to “United States”, and it cannot be modified. This restriction applies as long as there are managed devices present in the site. To change it, all devices must first be removed from the locked Nebula site.…
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What does AP LED flashing blue means?
Quick Flashing (Bright Blue, 300 ms) Indicates that the AP is operating in Repeater mode and is attempting to connect to a root AP (uplink). If repeater mode is not expected, please check the Ethernet cable and the connected uplink port to ensure the wired network connection is functioning properly. Slow Flashing (Dark…
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Why does the “SSID by usage” widget show duplicate SSIDs in Nebula?
The "SSID by usage" widget in Nebula Control Center (NCC) might display duplicate SSIDs, particularly when WPA3 Transition Mode is configured. This occurs because the widget differentiates SSID usage based on the actual security mode used by connected clients. Why duplicate SSIDs appear: When an SSID is configured in WPA3…
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Why can’t I enable Ethernet ports on the WAX300H when connected as a Smart Mesh AP?
The WAX300H access point supports Smart Mesh connection with the USG LITE 60AX router. However, the WAX300H is unable to provide network connectivity to wired devices through its Ethernet ports when operating as a repeater in a Smart Mesh setup. This limitation exists because the WAX300H does not support the Wireless…