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Standalone mode AP uses firewall interface IP as NTP server
USG Flex H——192.168.168.1——switch—-192.168.168.35—-AP You can configure the USG FLEX H firewalls to function as an NTP server for your internal devices via the CLI using the following commands: >edit running >running config# / vrf main ntp server-subnet <priority> {allow| deny}{CIDR subnet| all} >running config# commit…
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If I remove an access point from Nebula organization, will that free up the Pro Pack license?
Licenses are tied to a specific device in your organization, and the Pro Pack license is tied to the device rather than the site. Deleting/removing an AP from a site/organization doesn’t necessarily return its license to a pool. Unbinding the license, is what releases it, and some license types can’t be moved at all. I’d…
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What is the Roaming Dashboard?
What is the Roaming Dashboard? The Roaming dashboard is a monitoring tool in the Nebula Control Center designed to help network administrators track and troubleshoot how WiFi clients move (roam) between different access points (APs) on a site. "Roaming" occurs when a wireless device automatically switches to a nearby AP…
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What is "Existing user protection" under Captive portal advance setting?
It is a security setting designed to manage concurrent logins under a captive portal. Simultaneous login limit field directly above it (e.g., restricting a single user account to a maximum of 1 or 2 active connections instead of "Unlimited"). protects the session of the user who is currently logged in. If a new device…
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How to check if simultaneous login limit not working?
To verify whether the Simultaneous Login Limit is working correctly, try logging in to the same account from multiple devices or browser sessions. Configure the Simultaneous Login Limit to 1. Log in to the account from Device A. While Device A is still logged in, attempt to log in using the same account from Device B.…
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How to disconnect a client from Nebula?
Currently, Nebula does not support manually disconnecting a wireless client through a temporary "Kick" or "Force Reconnect" function. There is no dedicated option in NCC to force an individual wireless client to disconnect and reconnect on demand.
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How do I disable the debug log when using the syslog server function?
The syslog server is flooded with hundreds of null-value ‘init_user_aware’ messages per minute. Repeated messages with the content msg="init_user_aware: entered: (null), (null), (null), (null)" and source and destination addresses of 0.0.0.0:0. This kind of log is a debug log, and it is triggered whenever any daemon calls…
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What is ZON?
ZON (Zyxel One Network) Utility is a software tool designed for the effortless deployment and management of Zyxel network devices. Key Functions and How It Works Auto-Discovery: ZON automatically recognizes and discovers Zyxel devices across different product ranges within the same broadcast domain. It achieves this by…
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How can I add a description to each MAC address in the WLAN Station list?
Go to Site-wide > Clients 2. Click the device name you want to add a description in "Name" field 3. The client detail page is redirected 4. If you want to edit the device name, you can click the edit icon beside the client name (NT200378-NB02). 5. If you want to add a description, you can click the edit icon beside the…
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Chromecast can’t connect to WiFi
When your Chromecast can’t connect, or your phone can’t detect it, the cause is usually Client/AP Isolation, Multicast/mDNS, or band settings on your Zyxel router, access point (AP), or switch. You can start troubleshooting with the checks below. Suggested troubleshooting steps 1. Turn off Intra-BSS Traffic Blocking or AP…
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How do I remove access for a client connected to a Wi-Fi network?
Currently, the Nebula does not support manually disconnecting a wireless client. However, you could block or restrict access for a client connected to your Wi-Fi network, you can utilize the following method : Block the Client via MAC Filter (Nebula Control Center) If you are managing your network via Nebula, you can block…
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What does a solid orange LED on my Wi-Fi access point mean?
1. The Physical LED on the Front/Top of the AP On many Zyxel AP models, a solid or blinking orange/amber LED often indicates a power limitation or booting/connectivity state: Power Restriction (Limited Power Mode): If the AP is receiving power via PoE but from a source that doesn't meet its maximum requirements (for…
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WPA-Enterprise 802.1X (PEAP) clients fail to connect after Windows update
Symptom After the October 2026 Windows security update, Windows 11 clients can no longer connect to an SSID that uses 802.1X PEAP-MSCHAPv2. Nebula shows the client associating and then “Station left”, repeatedly. It fails when Windows supplies the credentials automatically (Single Sign-On with “Automatically use my Windows…
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Suggested steps to build a mesh network when NWA55AX PTP APs are managed by Nebula
When PTP APs are managed by Nebula, we recommend the following steps to build a mesh: At your desk, first connect both PTP APs to Nebula. Confirm that both APs show a configuration status of "Up to date" and are running the latest firmware. At the same time, configure the related wireless and smart mesh settings. Power up…
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Error for OpenWrt
Device not found Please check the AP model is supported If the AP model is supported but still see device not found you might consider contacting Zyxel support for further assistance. 2. Auth Failed: Check Serial & Password Please check the password. The last 3 characters of the password is from the unique password on the…
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Can I change the antennas on the NWA55AXE?
Yes, you can absolutely change the antennas on the Zyxel NWA55AXE. The device is designed with external, detachable antennas specifically to allow users to attach different antennas to better suit various deployment requirements (such as long-distance point-to-point wireless bridges or sector coverage). 1. Connector &…
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Why does my AP keep switching back to Nebula mode after a factory reset?
This is expected behavior if your AP is still registered in the Nebula Control Center (NCC). A physical factory reset (via the reset button) only temporarily clears the device's local settings — as soon as the AP boots up and establishes an internet connection, it will automatically reconnect to the Nebula cloud, download…
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How to Turn Off Wi-Fi?
If your Zyxel AP is managed by Nebula Control Center (NCC), you can disable Wi-Fi by turning off the SSID. Log in to Nebula Control Center (NCC). Go to Configure > Access points > SSID advanced settings. Select the Wi-Fi network (SSID) you want to disable. Disable the SSID. Click Save to apply the configuration. Once the…
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What is the unit of measurement for TX rate and RX rate of wireless clients?
The Tx rate and Rx rate indicate the current wireless PHY (link) rate negotiated between the AP and the wireless client. And its unit is Mbps (Megabits per second).
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What do Tx Rate and Rx Rate mean in the Client List?
The Tx rate and Rx rate indicate the current wireless PHY (link) rate negotiated between the AP and the wireless client. Tx rate: The PHY rate used when the AP transmits data to the client. Rx rate: The PHY rate used when the AP receives data from the client. Unit: Mbps (Megabits per second). For example, if a client…