On Nebula app it says that AP needs a firmware upgrade but there is no upgrade button showing?

Zyxel_JoyLee

How to Upgrade Firmware via the Nebula App:

1. Open the Nebula App and select the correct Organization and Site.
2. Tap on the Devices tab at the bottom of the screen.
3. Select your Access Point from the list.
4. Scroll down to the Firmware section on the device's details page.
5. If an update is available, you will see an Update button (or an update icon/notification badge next to the firmware version). Tap it to initiate the upgrade.

Why is the Upgrade Button Missing in the App?

If you still cannot see the update button in the mobile app, it is usually due to one of the following reasons:

• Privilege Level: Your account must have Owner or Administrator privileges to trigger firmware updates. If you have "Read-Only" or "Installer" privileges, the update button will not be visible.
• App Version: Ensure your Nebula Mobile App is updated to the latest version via the App Store (iOS) or Google Play Store (Android).
• Firmware Schedule: If a site-wide automatic firmware upgrade is already scheduled, the manual button may be temporarily restricted in the app.

Note: For the most reliable control, including scheduling upgrades for specific times (e.g., off-peak hours), we highly recommend using the Nebula Web Portal (nebula.zyxel.com) under Site-wide > Configure > Firmware management.

It is important to know that the Nebula Mobile App provides a simplified interface focused on quick onboarding and basic monitoring.

Consequently, some advanced administration options—such as the manual "Upgrade Now" button—are only available through the full Nebula Control Center (NCC) Web portal.

You can easily trigger and manage the firmware update using your web browser:

Step-by-Step Guidance to Update Firmware:

1. Open your web browser and go to the Nebula Control Center at  https://nebula.zyxel.com/ .
2. Log in with your Zyxel account credentials.
3. Select your Organization and Site from the dropdown menus.
4. Navigate to Site-wide > Configure > Firmware management.
5. Under the relevant device tab (e.g., Access Point), look for your device.
6. If an update is available, you will see an "Upgrade available" status. Click the "Upgrade now" button and save the configuration to trigger the immediate update. (Alternatively, you can configure an automatic upgrade window under the schedule settings on this same page).