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[ATP/FLEX] I tried to add a USG 40 on Nebula but the “Can't Find Device" message appears.
Question: I tried to add a USG40 on Nebula but the “Can't Find Device" message appears. Why can't I add a USG40 on Nebula? Answer: Old USG/ZyWALL series such as USG40 and ZyWALL 110 cannot be managed by Nebula.
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[ATP/FLEX] Where do I find the objects (services, addresses etc..) on Nebula firewall?
Question: Where do I find the objects (services, addresses etc..) on Nebula firewall? Answer: The Nebula firewall does not support objects in the same way as standalone firewalls. Instead of creating objects, you can directly enter the IP address and service port in the security policy during configuration.
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Does USG LITE 60AX support SSID schedule/Wi-Fi scheduling?
The USG LITE 60AX support Wi-Fi scheduling. On Site-wide> Configure > Security router> SSID advanced settings. After enabling the function, you can set up your Wi-Fi schedule on this page.
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Does the Zyxcel SCR 50AXE support any DSL compatibility?
The model does not have a compatible table for DSL. For more information, please refer to the product specifications on the Zyxel website.
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Can the USG LITE 60AX fully utilize the Nebula topology feature?
The Topology feature on Nebula required Nebula Plus/ Pro Pack license.
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How to check the license price of the security router?
To check the license price of SCR 50AX/USG LITE 60AX You can contact us through the Marketplace Support in the lower right of the Marketplace for more in
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How to verify the threat management works on security router?
The threat management function will continue to operate even after the license has stopped or expired. To verify if threat management is still active on SCR 50AXE/USG LITE 60AX, attempt to access the domain ' www.goooooooooooooooooooooooooooooooooooooooooooooooooooooooooogle.com' If the website is inaccessible and event…
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Does SCR 50AXE support to enable/disable SIP ALG?
On Security Router SCR 50AXE , SIP ALG is default enabled on the device , however there is no option to disable it.
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How to troubleshoot SCR 50AXE gets offline on Nebula ?
When Security Router SCR 50AXE is offline from the Nebula, Please collect the diagnose info first before reboot, follow below steps to collect the diagnose info https://community.zyxel.com/en/discussion/20049/how-to-collect-diagnose-info-on-scr-50axe If there is a disruption of the internet connection. Please follow the…
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How to reset security router without losing WAN configuration?
Navigate to Organization-wide > License & inventory And follow the below steps: Please remove the device from the site and then add it back on the Nebula page. This process will reset the device and allow Nebula to push the configuration again without affecting the WAN settings. To remove the device: Select the device and…
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How can I find information about discounts and upcoming events?
To discover discounted products, recommend visiting the Zyxel store. https://store.zyxel.com/ Additionally, you can update your account settings by checking the box under 'General Info and Offers from Zyxel' to receive the latest updates.
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Why Isn't My USG FLEX H Showing Proper Connection in Nebula Topology?
Scenario and Background Network administrators may encounter challenges mapping device connections in Nebula topology with USG FLEX H firewalls. The primary issue stems from the Link Layer Discovery Protocol (LLDP), which is crucial for automatically discovering and visualizing network device relationships. Solution To…
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How to check the event logs of USG LITE 60AX?
Navigate to Monitor > security router > event log You can view the threat monitor logs on this page
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How to check the event logs of SCR 50AXE?
Navigate to Monitor > security router > event log You can view the threat monitor logs on this page
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Does Security router support to view which IP/Domain the user trying to access?
The SCR 50axe and USG LITE 60AX support threat management. When a client triggers a threat management rule, the administrator can view the IP or domain the client is attempting to access. However, the system does not provide detailed information, such as which specific websites the client is trying to access.
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Why my dashboard displayed the threat function required a license?
Why my dashboard displayed the threat function required a license? Without license, the threat management is still working. Here is the feature of the Subscription Free and Elite Pack function below. For more information, please refer to the article below: https://www.zyxel.com/global/en/elite-pack
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Does the SCR 50AXE support direct VLAN assignment to individual port interfaces?
No, the SCR 50AXE does not support direct VLAN assignment to individual port interfaces. You can achieve VLAN segmentation by configuring an SSID with a VLAN and allowing devices to connect wirelessly. If you need to connect devices using Ethernet, we recommend using a managed switch that supports VLAN configuration.
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How does the "block ads" function work on SCR50AXE/USG LITE60AX?
Our blocking system filters advertising categories based on website domain classifications in our database. It does not block pop-up advertisements that appear within websites
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Does USG LITE 60AX block Wan to access the Lan?
To configure a NAT rule for USG LITE 60AX device on Nebula, follow these steps: 1. Go to Site-wide > Configure > Security router > Firewall in your Nebula dashboard. 2. Click on "ADD" to create a new NAT rule and provide the following information: Public port: Specify the port number on the public IP address that you want…
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Why is the VLAN interface not working when the name is related to the VLAN?
Why is the VLAN interface not working when the name is related to the VLAN on USG LITE 60AX model? Please refer to the release note Pg6, some of the keyword is not allow to field in the naming