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How can I receive the system notification(marketing information regarding product, device, license)?
If you want to receive the notification from Zyxel, you can follow the steps below to complete the setting: Log in to the MZC portal Click “Setting” Choose”Preferences” Click” Edit” Tick the service you’d like to subscribe Then “Submit”
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When will I receive Service Renewal Notification Letter?
You'll receive the notification letter when the 90, 60, 30, 15, 7, 3, 1 day(s) before the license expires. Or +0, +8, +12, +15 day(s) after the license expires.
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How many VPN connections for the ZyWall and USG Series?
For the ZyWall and USG series firewall, you can find the default and maximum VPN connections from the table below: To add the SSL VPN Tunnels, we suggest you can purchase SSL VPN License to increase the SSL VPN Tunnels for your device. The part number is LIC-SSL-ZZ0015F(Add 5 tunnels), LIC-SSL-ZZ0016F(Add 10 tunnels) and…
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How to purchase Managed AP License in Marketplace
If you’re interested in the Managed AP License (APC), this post will show you how to purchase this license. Before we start, you need to know only the Managed AP License available for the ZyWall, USG and NXC series. The following is an example of buying a APC and use USG210 as example. Choose the device, click "Go To…
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Can I create HA Pro on MyZyxel.com portal?
Unfortunately, you can't create HA Pro on the Myzyxel.com portal. If you have the requirement to create the HA Pro, please complete the setting on the local GUI. Here's a post for your reference:
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How to know what licenses are set to expire in the site or organization
Use the Overview tab in the Organization-wide > License & inventory to keep track of what licenses are set to expire to prevent a cut in services. The license health is shown in the Device detail status and the following are the definition: •Red – Nebula Device with expired license. •Orange – Nebula Device with license…
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What is add-on license?
An add-on (renewal) license is a license purchased separately from a Nebula Device as a license key, from Zyxel or another vendor. An add-on license can be applied to any Nebula Device. To assign an add-on license to a Nebula Device, go to Organization-wide > License & inventory > License and then click +Add.
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What is organization license grace period?
If a Professional or Plus license expires while assigned to a Nebula Device or you add an unlicensed Nebula Device to the organization, you have a 15-day grace period during which the organization’s license remains active. During the grace period, you must perform one of the following actions: •Assign a valid Plus or…
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Understanding license states
The following are the license states in NCC. •Active – This displays when the license pack assigned to a Nebula Device, is activated, and is in use (expiration countdown/timer has started). •Queued – This displays when the same license pack assigned to a Nebula Device, is activated, but not yet in use (expiration…
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[Marketplace] Which currency you're receipt for the Taiwan customer?
Zyxel accept USD on the online store(including Marketplace and NCC) for Taiwan. You will receive the cloud invoice if you complete the payment as a nature person. The business entity can enter the VAT ID when you purchase; you will receive an invoice. The business entity can file taxes with the invoice. If there's any…
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[Marketplace] How to check remaining days of license?
You can check the remaining days of the license from the Marketplace or MyZyxel.com. Marketplace: 1. Log in to the Marketplace 2. Click the "Lights" of the device you want to check 3. Then you'll see the license status (including remaining days) Zyxel.com: 1. Log in to the MyZyxel.com 2. Click "My Devices," and click the…
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The type of licenses in NCC
There are three categories of licenses in NCC: •Organization: These licenses unlock advanced features for sites and organizations, such as Nebula Professional Pack, Nebula Plus Pack. •Security Service: These licenses unlock advanced security features on a Security Appliance/Firewall device, such as UTM Security Pack, Gold…
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What is bundled license?
A bundled license is a license that is included when you purchase a Nebula Device. The bundled license is automatically assigned to the purchased Nebula Device when you add the Nebula Device to NCC. For example: As of the time of writing the article, we offer special rates on a bundled SKU on NWA1123ACv3 with 1-year…
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Understanding License Validity
Each license has a validity period, for example: 6 months, 1 year, 2 years. After being activated, a license also has an expiry date, which is calculated as Activation Date + Validity Period. For example, if a 1-year license is activated on January 1st 2022, then its expiry date is January 1st 2023. Note that: A license…
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How do I renew the Gateway license's expiry date after the purchase is complete?
On local GUI, please update your firmware to the latest version and refresh again after ten minutes. If the above action does not work, could you configure Domain Zone Forwarder to the public DNS server 8.8.8.8? We want to check if the root cause is related to DNS resolution. Please feel free to reach us if all actions do…
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[Marketplace] How can I have the discount for the license?
You can consider purchasing the license from your supplier or a local dealer. They may have a better offer for you.
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[Marketplace] Where can I get a coupon code for license?
Coupon codes are distributed occasionally through different platforms. Please subscribe to the ZYXEL newsletter and follow ZYXEL on Facebook, Linkedln, Instagram, and/or YouTube to get the latest information.
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[Marketplace] Can I purchase the license via Marketplace in the country/region where I am?
Due to local law restrictions, Marketplace does not support license purchases from the countries below: Brazil(BR)
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[Marketplace] Failed to check out
If you checked out by credit card, please check your safety code (CVC) is correct and have enough balance to complete the payment. Otherwise, the payment will be restricted by the card issuer.
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[Marketplace] In Device Licenses what is MY DEVICE LIST?
MY DEVICE LIST shows Zyxel Devices that you can buy licenses for in Device Licenses.