-
The type of licenses in NCC
There are three categories of licenses in NCC: •Organization: These licenses unlock advanced features for sites and organizations, such as Nebula Professional Pack, Nebula Plus Pack. •Security Service: These licenses unlock advanced security features on a Security Appliance/Firewall device, such as UTM Security Pack, Gold…
-
What is bundled license?
A bundled license is a license that is included when you purchase a Nebula Device. The bundled license is automatically assigned to the purchased Nebula Device when you add the Nebula Device to NCC. For example: As of the time of writing the article, we offer special rates on a bundled SKU on NWA1123ACv3 with 1-year…
-
Understanding License Validity
Each license has a validity period, for example: 6 months, 1 year, 2 years. After being activated, a license also has an expiry date, which is calculated as Activation Date + Validity Period. For example, if a 1-year license is activated on January 1st 2022, then its expiry date is January 1st 2023. Note that: A license…
-
How do I renew the Gateway license's expiry date after the purchase is complete?
On local GUI, please update your firmware to the latest version and refresh again after ten minutes. If the above action does not work, could you configure Domain Zone Forwarder to the public DNS server 8.8.8.8? We want to check if the root cause is related to DNS resolution. Please feel free to reach us if all actions do…
-
[Marketplace] How can I have the discount for the license?
You can consider purchasing the license from your supplier or a local dealer. They may have a better offer for you.
-
[Marketplace] Where can I get a coupon code for license?
Coupon codes are distributed occasionally through different platforms. Please subscribe to the ZYXEL newsletter and follow ZYXEL on Facebook, Linkedln, Instagram, and/or YouTube to get the latest information.
-
[Marketplace] Can I purchase the license via Marketplace in the country/region where I am?
Due to local law restrictions, Marketplace does not support license purchases from the countries below: Brazil(BR)
-
[Marketplace] Failed to check out
If you checked out by credit card, please check your safety code (CVC) is correct and have enough balance to complete the payment. Otherwise, the payment will be restricted by the card issuer.
-
[Marketplace] In Device Licenses what is MY DEVICE LIST?
MY DEVICE LIST shows Zyxel Devices that you can buy licenses for in Device Licenses.
-
[Marketplace] What types of licenses can I buy?
Go to the Zyxel community forum at to see the latest information on supported licenses.
-
[Marketplace] How do I know what licenses to select?
Device Licenses can suggest the best license(s) for your selected Zyxel Device. To view all licenses available for a selected Zyxel Device, select a deivce in Device Licenses, then click Edit in License Selection. You will also see which licenses are contained in a pack and which ones are individual licenses. If you can't…
-
[Marketplace] How can I know if licenses I bought are successfully applied to the Zyxel Device?
Go to Device Licenses > My Device List, select a Zyxel Device to display the License Status. Alternatively, log into the Zyxel Device and check the registration service screen.
-
[Marketplace] What should I do if a license not successfully applied to the Zyxel Device?
Log into the Zyxel Device and check the firmware version. Upload the firmware on the Zyxel Device to the latest version. After the firmware has uploaded, and the Zyxel Device has rebooted, log into the Zyxel Device again and check the registration service screen. You can also log into myZyxel and see that myZyxel has…
-
[Marketplace] How can I know if I have successfully bought licenses using Software Licenses?
Once payment is confirmed, the license key is sent to your billing email address. Check your spam folder if it is not in your Inbox. You can also check licenses you bought in Order History.
-
[Marketplace] How can I see invoices for licenses I have bought?
Go to Order History in the navigation panel. You may also download invoices for licenses you have bought here.
-
[Marketplace] Can I return licenses after I buy them or get a refund for unexpired licenses?
Yes, you can. For more detailed information, please check the URL below: https://www.zyxel.com/global/en/online-license-store-terms
-
[Marketplace] Can I transfer licenses to other Zyxel devices?
Yes, in myZyxel you can transfer licenses to other Zyxel Devices that you own.
-
[Marketplace] Which licenses can be renewed automatically?
At the time of writing, auto-renewal is available for the Gold Security Pack license for the ATP and USG FLEX Series. The UTM Security Pack license is for the USG FLEX Series.
-
[Marketplace] Is auto-renewal available for Software Licenses, such as Nebula, Connect & Protect, an
No, it is not. The Auto-Renewal is only available for the ATP (Gold Security Pack) and USG FLEX (UTM and Gold Security Pack)Series. The Software Licenses have to renew manually.
-
[Marketplace] How do I renew licenses?
There are two ways. For Auto-Renewal, go to License Store >Device Licenses and click the AUTO-RENEWAL button on the far right. For Standard licenses, go to License Store > Device Licenses, select a device, then click Go to License Selection.