Once payment is confirmed, the license key is sent to your billing email address. Check your spam folder if it is not in your Inbox. You can also check licenses you bought in Order History.
Go to Order History in the navigation panel. You may also download invoices for licenses you have bought here.
Yes, you can. For more detailed information, please check the URL below: https://www.zyxel.com/global/en/online-license-store-terms
Yes, in myZyxel you can transfer licenses to other Zyxel Devices that you own.
At the time of writing, auto-renewal is available for the Gold Security Pack license for the ATP and USG FLEX Series. The UTM Security Pack license is for the USG FLEX Series.
No, it is not. The Auto-Renewal is only available for the ATP (Gold Security Pack) and USG FLEX (UTM and Gold Security Pack)Series. The Software Licenses have to renew manually.
There are two ways. For Auto-Renewal, go to License Store >Device Licenses and click the AUTO-RENEWAL button on the far right. For Standard licenses, go to License Store > Device Licenses, select a device, then click Go to License Selection.
The charge for the first renewal occurs immediately after payment is processed. The next charge occurs when there are fewer than 25 hours remaining on the extended service.
You can only use a coupon code for the first renewal only.
If you want to cancel the Auto-Renewal, you can follow the steps below: Step 1. Go to My Plan Step 2. Choose the device you want to cancel Step3. Then click Cancel Plan. Step 4. Confirm in the pop-up dialogue. Once you complete the unsubscribe the Auto-Renewal, there will be no lights and grey out.
Yes, you may request a refund in Marketplace or Circle. Conditions apply if you cancel a plan before the contract is over. See for the latest information.
Zyxel will send a payment fail notice to you and advise you to update your payment details to avoid subscription cancellation. Your subscription will be canceled automatically after 15 days overdue. In that case, please contact customer support for further assistance.
The ATP and USG FLEX Series. ATP Series: Gold Security Pack USG FLEX Series: Gold & UTM Security Pack
You can renew your license from Marketplace, Circle and Nebula Control Center.
You can contact us through the Marketplace Support in the lower right of the Marketplace for more information!
We’re sorry that we do not provide the proforma invoice.
If you’re an end customer, you can purchase the license from the Marketplace or Nebula Control Center; We also have Circle for our partner to purchase the license.
This discussion has been moved.
We're no longer providing the SecuExtender perpetual license for IPSec VPN. If you have a requirement for the IPSec VPN, you can choose the subscription-based SecuExtender as a replacement.
Please choose the Wire Transfer when you check-out, and you’ll receive our wire transfer information.
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