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What is organization license grace period?
If a Professional or Plus license expires while assigned to a Nebula Device or you add an unlicensed Nebula Device to the organization, you have a 15-day grace period during which the organization’s license remains active. During the grace period, you must perform one of the following actions: •Assign a valid Plus or…
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Understanding license states
The following are the license states in NCC. •Active – This displays when the license pack assigned to a Nebula Device, is activated, and is in use (expiration countdown/timer has started). •Queued – This displays when the same license pack assigned to a Nebula Device, is activated, but not yet in use (expiration…
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[Marketplace] Which currency you're receipt for the Taiwan customer?
Zyxel accept USD on the online store(including Marketplace and NCC) for Taiwan. You will receive the cloud invoice if you complete the payment as a nature person. The business entity can enter the VAT ID when you purchase; you will receive an invoice. The business entity can file taxes with the invoice. If there's any…
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[Marketplace] How to check remaining days of license?
You can check the remaining days of the license from the Marketplace or MyZyxel.com. Marketplace: 1. Log in to the Marketplace 2. Click the "Lights" of the device you want to check 3. Then you'll see the license status (including remaining days) Zyxel.com: 1. Log in to the MyZyxel.com 2. Click "My Devices," and click the…
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The type of licenses in NCC
There are three categories of licenses in NCC: •Organization: These licenses unlock advanced features for sites and organizations, such as Nebula Professional Pack, Nebula Plus Pack. •Security Service: These licenses unlock advanced security features on a Security Appliance/Firewall device, such as UTM Security Pack, Gold…
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What is bundled license?
A bundled license is a license that is included when you purchase a Nebula Device. The bundled license is automatically assigned to the purchased Nebula Device when you add the Nebula Device to NCC. For example: As of the time of writing the article, we offer special rates on a bundled SKU on NWA1123ACv3 with 1-year…
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Understanding License Validity
Each license has a validity period, for example: 6 months, 1 year, 2 years. After being activated, a license also has an expiry date, which is calculated as Activation Date + Validity Period. For example, if a 1-year license is activated on January 1st 2022, then its expiry date is January 1st 2023. Note that: A license…
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How do I renew the Gateway license's expiry date after the purchase is complete?
On local GUI, please update your firmware to the latest version and refresh again after ten minutes. If the above action does not work, could you configure Domain Zone Forwarder to the public DNS server 8.8.8.8? We want to check if the root cause is related to DNS resolution. Please feel free to reach us if all actions do…
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[Marketplace] How can I have the discount for the license?
You can consider purchasing the license from your supplier or a local dealer. They may have a better offer for you.
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[Marketplace] Where can I get a coupon code for license?
Coupon codes are distributed occasionally through different platforms. Please subscribe to the ZYXEL newsletter and follow ZYXEL on Facebook, Linkedln, Instagram, and/or YouTube to get the latest information.
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[Marketplace] Can I purchase the license via Marketplace in the country/region where I am?
Due to local law restrictions, Marketplace does not support license purchases from the countries below: Brazil(BR)
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[Marketplace] Failed to check out
If you checked out by credit card, please check your safety code (CVC) is correct and have enough balance to complete the payment. Otherwise, the payment will be restricted by the card issuer.
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[Marketplace] In Device Licenses what is MY DEVICE LIST?
MY DEVICE LIST shows Zyxel Devices that you can buy licenses for in Device Licenses.
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[Marketplace] What types of licenses can I buy?
Go to the Zyxel community forum at https://community.zyxel.com/en/discussion/5260/zyxel-marketplace-selling-models-matrix-2023-aug-updated to see the latest information on supported licenses.
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[Marketplace] How do I know what licenses to select?
Device Licenses can suggest the best license(s) for your selected Zyxel Device. To view all licenses available for a selected Zyxel Device, select a deivce in Device Licenses, then click Edit in License Selection. You will also see which licenses are contained in a pack and which ones are individual licenses. If you can't…
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[Marketplace] How can I know if licenses I bought are successfully applied to the Zyxel Device?
Go to Device Licenses > My Device List, select a Zyxel Device to display the License Status. Alternatively, log into the Zyxel Device and check the registration service screen.
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[Marketplace] What should I do if a license not successfully applied to the Zyxel Device?
Log into the Zyxel Device and check the firmware version. Upload the firmware on the Zyxel Device to the latest version. After the firmware has uploaded, and the Zyxel Device has rebooted, log into the Zyxel Device again and check the registration service screen. You can also log into myZyxel and see that myZyxel has…
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[Marketplace] How can I know if I have successfully bought licenses using Software Licenses?
Once payment is confirmed, the license key is sent to your billing email address. Check your spam folder if it is not in your Inbox. You can also check licenses you bought in Order History.
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[Marketplace] How can I see invoices for licenses I have bought?
Go to Order History in the navigation panel. You may also download invoices for licenses you have bought here.
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[Marketplace] Can I return licenses after I buy them or get a refund for unexpired licenses?
Yes, you can. For more detailed information, please check the URL below: https://www.zyxel.com/global/en/online-license-store-terms