Yes, you may request a refund in Marketplace or Circle. Conditions apply if you cancel a plan before the contract is over. See for the latest information.
Zyxel will send a payment fail notice to you and advise you to update your payment details to avoid subscription cancellation. Your subscription will be canceled automatically after 15 days overdue. In that case, please contact customer support for further assistance.
The ATP and USG FLEX Series. ATP Series: Gold Security Pack USG FLEX Series: Gold & UTM Security Pack
You can renew your license from Marketplace, Circle and Nebula Control Center.
You can contact us through the Marketplace Support in the lower right of the Marketplace for more information!
We’re sorry that we do not provide the proforma invoice.
If you’re an end customer, you can purchase the license from the Marketplace or Nebula Control Center; We also have Circle for our partner to purchase the license.
This discussion has been moved.
We're no longer providing the SecuExtender perpetual license for IPSec VPN. If you have a requirement for the IPSec VPN, you can choose the subscription-based SecuExtender as a replacement.
Please choose the Wire Transfer when you check-out, and you’ll receive our wire transfer information.
To complete the refund process, it take 2~3 working days for the refund request. After that, it takes another 5~10 working days for the funds refund to your account.
Yes, you can purchase the training course on the Marketplace. The path is Software License > Certification Programs, then choose the category and the course you like. Tick the training course you're interested in and click "Add to Cart" Check the items in the Shopping Cart, and click "Confirm Order" Use the coupon if you…
To have email protection, we suggest you can choose our ATP and USG FLEX Series for the Gold and UTM Security Pack.
After you purchase online and correctly assign the license to the device, the license will active automatically.
It would take 2~3 working days after we receive the request.
There are many reason could cause you can not complete the payment, you can check whether if you have the same issue below: Not enough balance Wrong safety code for the Credit Card The post code you entered not match with your IP address If you've met other problems when you check out, don't be hestitate to reach us!
A green light indicates that the service license is active. An orange light indicates the service license is going to expire within 60 days. A red light indicates that the service license has already expired. A gray light indicates all the services are hidden or having no service in device
MY DEVICE LIST displays the Firewall but not other products. It only shows Zyxel Devices that you can buy licenses for in Device Licenses. You can see all your licensed Zyxel Devices at Zyxel.com
Use Device Licenses to buy and simultaneously activate licenses on Zyxel Devices. *Auto-Renewal is available for models with an AUTO-RENEWAL button on the right of the model in My Device List. *To see Standard licenses available, go to Device Licenses, select a Zyxel Device, and then click Go To License Selection. 2. Use…
You can check our privacy policy at: https://www.zyxel.com/Terms-of-Use.shtml And also, you can leave your question or suggestions under this discussion.
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