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[Marketplace] Why is my license deferred?
There are many reasons that could cause your license to be deferred. If your device is on-premises, you can check does the Nebula Pro Pack License and the Gold Security Pack exist at the same time, then reach us, and we can help you to revoke the Nebula Pro Pack License to activate the Gold Security Pack; If the device is…
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[Marketplace] Where can I buy the perpetual SecuExtender license?
We're no longer providing the SecuExtender perpetual license for IPSec VPN. If you have a requirement for the IPSec VPN, you can choose the subscription-based SecuExtender as a replacement.
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[Marketplace] Where is your wire transfer information?
Please choose the Wire Transfer when you check-out, and you’ll receive our wire transfer information.
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[Marketplace] How many days it would take for the refund process?
To complete the refund process, it take 2~3 working days for the refund request. After that, it takes another 5~10 working days for the funds refund to your account.
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[Marketplace] Can I purchase Education Center’s training course on the Marketplace?
Yes, you can purchase the training course on the Marketplace. The path is Software License > Certification Programs, then choose the category and the course you like. Tick the training course you're interested in and click "Add to Cart" Check the items in the Shopping Cart, and click "Confirm Order" Use the coupon if you…
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[Marketplace] Where can I get the email protection service?
To have email protection, we suggest you can choose our ATP and USG FLEX Series for the Gold and UTM Security Pack.
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[Marketplace] Does the Nebula license activated automatically?
After you purchase online and correctly assign the license to the device, the license will active automatically.
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[Marketplace] How many days would it take to change the invoice?
It would take 2~3 working days after we receive the request.
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[Marketplace] Why I can't complete the payment?
There are many reason could cause you can not complete the payment, you can check whether if you have the same issue below: Not enough balance Wrong safety code for the Credit Card The post code you entered not match with your IP address If you've met other problems when you check out, don't be hestitate to reach us!
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[Marketplace] In MY DEVICE LIST, what do the lights mean?
A green light indicates that the service license is active. An orange light indicates the service license is going to expire within 60 days. A red light indicates that the service license has already expired. A gray light indicates all the services are hidden or having no service in device
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[Marketplace] Why doesn’t my Zyxel Device display in MY DEVICE LIST?
MY DEVICE LIST displays the Firewall but not other products. It only shows Zyxel Devices that you can buy licenses for in Device Licenses. You can see all your licensed Zyxel Devices at Zyxel.com
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[Marketplace] In the License Store, what is the difference between Device Licenses and Software Lice
Use Device Licenses to buy and simultaneously activate licenses on Zyxel Devices. *Auto-Renewal is available for models with an AUTO-RENEWAL button on the right of the model in My Device List. *To see Standard licenses available, go to Device Licenses, select a Zyxel Device, and then click Go To License Selection. 2. Use…
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[Marketplace] What is Zyxel’s Marketplace privacy policy?
You can check our privacy policy at: https://www.zyxel.com/Terms-of-Use.shtml And also, you can leave your question or suggestions under this discussion.
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[Marketplace] What should I do if I have license, Zyxel Device or Marketplace account problems?
You can reach us by having a new discussion on the forum or creating a ticket for us. And remember to leave the description of your problem as detailed as you can.
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[Marketplace] Which web browser recommend for Zyxel Marketplace?
We recommend using Google Chrome v77+, Mozilla Firefox v69+, Safari v12+, and Microsoft Edge v44+.
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[Marketplace] What is the difference between Marketplace and Circle?
Circle is a portal especially for Zyxel Partners who have a valid business email address and a tax number. Zyxel Partners can buy, redeem (apply) and /or align license subscriptions here.
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[Marketplace] How to change the VAT number on the invoice?
Before you check out, you can change the VAT number or other information at this page After you check out, you can change the VAT No. or other information through contact us. We’re happy to help you update the information in the invoice.
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Where can I renew the NSS license?
The NSS license is not available on the Marketplace. But you can still renew the license through NCC and Circle. This post will show you how to renew the NSS license through NCC by the steps: Go to "Inventory & License" and click "Purchase License." Click "Next." Select the NSS Security Pack, set the desired expiration…
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[Marketplace] Which license is EOL?
If you can't find the license in Marketplace, Nebula Portal and Circle, the license could be EOL. Below licenses are EOL: IDP, Cloud Email Security, Anti-Spam, GeoEnforcer and SecuExtender for SSL VPN for macOS. To have the latest information about the EOL license, please click the URL below:…
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Why I fail to change the mail?
Symptoms: Some users are experiencing difficulties while trying to change their email address on their Zyxel account. Despite receiving the verification letter, clicking "Activate Account," and then "Confirm," they are unable to log in with the new email. Root Cause: The issue appears to stem from the failure to log out of…