Question: My USG FLEX H is upgraded to the latest date firmware because of some bug fixes. Why is it upgraded to the official version again automatically? Answer: Once your USG FLEX H registered on Nebula, it also follows the upgrade schedule in Firmware management. If you want to keep USG FLEX H running with the date…
Question: If the USG FLEX H is running with the date firmware, I cannot upgrade it to the latest official firmware by clicking "Cloud Firmware". Because the official firmware is unavailable on myZyxel.com, I cannot upgrade it by clicking "Local Firmware". Where could I download an official firmware release to successfully…
Question What does the "Upgrade available" means in Firmware management? Answer When your device have a newer firmware available and per device type schedule is selected, the administrators will receive an email notification 14 days in advance. The Nebula portal will display the next upcoming schedule based on your…
If you encounter difficulties in completing a successful firmware upgrade, please verify whether your network environment can resolve "firmware.nebula.zyxel.com," as illustrated in the figure below: Tool: Eg. Windows "Command prompt" (shortcut: windows+R > cmd > Enter) If not, kindly modify your DNS settings to 8.8.8.8 or…
Answer: If your Access Point is configured to use the Auto upgrade type and Zyxel releases a new stable version, your AP should automatically upgrade to this latest version on your schedule time. This ensures that your device is always running the most current and stable/lastest firmware provided by Zyxel.
Answer: Zyxel conducts an annual review to determine the need for a new "stable" firmware version for their Access Points in the Nebula environment. This review happens once a year. If we conclude that a new version is not necessary, we continue using the stable firmware version from the previous year.
When a new firmware is released and ready for download, all devices in your site will upgrade its firmware on the “Upgrade Time” (default is Monday 2am) indicated in your Firmware Management page. Furthermore, devices that will undergo firmware upgrade will display “upgrade available” in its firmware status column. In…
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