BruCom  Freshman Member

From Quectel support

Hello No update from my side. My original support ticket from April 1st, full of evidences documenting the issue, was closed after 2 months with no explanation from the support. A new ticket same topic is open from the beginning of June. From what I saw from the logs and web interface info I had your same feeling, the…

you are right, use ethernet

Be aware that I obtained DFOTA for version 13. Sorry but I don’t have the change log. Use it at your own risk. Link:

@androll I think you could go back to version 8.

@JeanFrancois The device has 2 firmwares, one for the router and one for the modem (LTE Module). A more recent LTE Module firmware version is available (v8 vs v11) but please note that this newer version is not from Zyxel but from Netgear but, of course, for the same LTE Module (EG18-EA). So install it at your own risk.…

@Janusz_Nosacz If your goal is use IPv6 the only way I know is using manual APN configuration and select IPv4/IPv6 from "PDP Type" field. If your mobile provider supports IPv6 you will see the assigned address under "WAN Information" "IPv6 address". By the way, how is going the new LTE module firmware ?

@JeanFrancois Hello Jean Francois, for your point #2 above, did you try installing the latest LTE module firmware ? You can find some info in this thread

Hello @Nykos May I ask you which mobile operator do you use ? I think to have the same problem, LTE connection established but suddenly no internet access from any device but I never thought to link this behaviour to WiFi but, rather, to the operator because, to me, the problem occurs only with a specific one. Thanks

so, is confirmed, the pair zyxel/Iliad is the combination causing the issue. Please check your inbox

Which mobile operator do you use ?

Total silence from the support for my ticket open 2 months ago. No comment Zyxel must understand this is a common issue and, for this reason, I invite all those having the problem to open a ticket. If not, Zyxel will simply ignore "that single guy unable to use the modem/router".

@Janusz_Nosacz Hi Janusz, About the fact you were not able to use the 100+ MB update from Quectel please note that file is not a DFOTA version, so is not accepted by the “Module Upgrade” function from our Zyxel. About the random no Internet access issue, I opened a ticket 2 months ago and no feedback from the support till…

Thank you, no more questions for the moment.

Hello and thank you for the news Did you notice the expected performance increase after the module upgrade ?