JvD

Sorry to hear. No solution was found, after a number of iterations with remote sessions I gave up and sent back the router to the retailer. They sent me a new router, which I will return and get my money back. I got another router which worked with Tele2 immediately. Very unfortunate - the Zyxel router worked fine with…

Hi, Sorry for my late response. A remote session could work tomorrow at 10 AM CET, would that work for you? Regards, Jakob

Hi, I am not sure if the SIM card from another operator is 5G enabled. But my primary Tele2 SIM card works fine in my phone, where it can access both 4G and 5G. It also works fine in a 4G router. A remote session sounds like a very good next step, and to do this as soon as possible. When could you do this? Regards, Jakob

Hi! I've now managed to upgrade the firmware when using a SIM-card from another operator. Using this SIM-card works fine (it seems to only use LTE/4G though). When inserting my main SIM from the operator Tele2, the router can't access the internet, that's probably why it appears as offline in Nebula. I've changed the APN…

Hi, thanks for your response! 1,2 and 4 above are ok, but I'm not able to update the firmware. I get the error message "Image uploading failed. The selected file is an illegal image." I have enabled the Zyxel support. Will send the Nebula organization/site via a message. Thanks, Jakob