Sandra

Agree with you, thinking the same!

If the Internet runs normally on other devices, the problem lies with your device and its WiFi adapter. On the other hand, if the Internet cannot run on other devices, the problem is likely to be the router or the Internet connection itself. ...Turn on the modem, and turn on the router in a minute.

Have you contacted the support yet?

If the Internet runs normally on other devices, the problem lies with your device and its WiFi adapter. On the other hand, if the Internet cannot run on other devices, the problem is likely to be the router or the Internet connection itself. ...Turn on the modem, and turn on the router in a minute.