TriLanSupport

Thanks for the response @Zyxel_Jeff, next time I get an occurrence report I'll runs these checks. I know from the previous occurrences that likely the ping traffic is being blocked or gets lost on the way back as the inbound count increases while outbound does not - so this would point to an outbound policy or it's…

Thanks for the steps and link. Will try this process when I get in front of device and update.

It just returns an error in the log saying it "cannot contact the server", which is the destination WAN IP of the firewall. I confirmed that the client could by other means, so don't have much more to go on. It worked before the update and now it doesn't. I have asked the customer to update to 13.2.1 to see if this…

I should clarify, the affected Mac was running the latest version available and was working OK. After the user updated to Ventura, it stopped working. I have already removed/reinstalled the client and the problem persists under Ventura 13.2.