WelshPaul  Freshman Member

I returned mine for a refund. Haven’t purchased any other Zyxel hardware since.

Please also delete my account and all associated data, as I don't use ZyXEL anymore. Thank you for the confirmation.

I from Zyxel on Amazon UK. I ordered a second device and sent the first back for a refund but the same issues on the second device. The Zyxel firmware is simply buggy!

WOW - So this one is doing the same thing!!! Clearly my original device didn't have a hardware fault after all, the firmware is to blame. I am returning this one too! 🤬

You're going to think I'm nuts but on the 7th, I ordered another NR5101 and it was delivered on the 8th. It also came with the following pre-installed: * V1.00(ABVC.3)C0 * RG502QEAAAR11A03M4G This time I set it up a new (same configuration) and this time I never updated the firmware to V1.00(ABVC.4)C0. It has now been up…

Oh my... Rolling back the firmware hasn't resolved my WiFi issues after all! 🤬 It works for longer with the V3 firmware but eventually all of my devices lose WiFi and cannot re-authenticate unless I reboot the router. To clarify, I have fill WiFi signal on both 2.4GHz and 5GHz but nothing will authenticate! Ethernet works,…

Well it's now March 6th and since rolling back the firmware I have not experienced any WiFi dropouts. 👍

Well after rolling back the firmware to the following version:* V1.00(ABVC.3)C0 The router has been up for just over a day and the WiFi appears to be ok now. So it looks like the V1.00(ABVC.4)C0 firmware was the cause of the WiFi lockups!

Well it just happened again!!! The WiFi led stops flashing and goes a solid green. All of my devices connected via WiFi loose connection but Ethernet continues to work just fine. I have rolled back to:* V1.00(ABVC.3)C0 * RG502QEAAAR11A03M4G Factory reset the device for like the 10th time and restored a backup of my…

Hi Tony and thank you for taking the time to reply to my request for help... I had considered rolling back the firmware but wasn't sure if it was possible as many manufacturers prevent such things. Also, I don't even know if the updated firmware is the cause as I only had the device 12 hours when I got the update alert and…

Yes I experienced this problem too... The GUI is only accessible over WiFi when in Bridge mode. You cannot access it via Ethernet at all!

The Cellular WAN and Signal Strength information shown on the homepage relates to LTE and not 5G. This should be changed to show 5G Signal when using 5G (Both SA and NSA) as priority should be 5G > 4G > 3G and so on. Best looking at the information located within the Cellular Info or Cellular WAN Status pages when using…