Zyxel_Brian  Zyxel Employee

Hi John, Please try to press HW reset button with 1 beep, then release the button. The password of admin will be reset to 1234, then you can access web interface by admin/1234 and you can also modify the another account's password by admin account. BRs, Brian.

Hi @MinoS , Please check your private message in order to provide you the better service. Best Regards,Brian.

@Bharat I see you have the same message contect in https://homeforum.zyxel.com/discussion/comment/4993#Comment_4993, and our member has contacted you.Can you share us the model name you used? Best Regards,Brian.

Hi @kunalb Please check your private message in order to provide you the better service.Thanks. BRs,Brian.

Hi @NeAl The spam bot was already been ban and also deleted those spam posts. BRs,Brian.

Hi @Jake12 The design for days is 1-30, so no possible to set up 31. Normally, if device in the sleep mode, it should use the least power to keep alive, and should not do something to access network device.You can contact Nvidia support team for the assistance. BRs,Brian.

Hi @Jake12 What is your firmware version?The problem already be fixed in the latest version of V5.21(AAZF.3)C0. BR,Brian.

Hi @coloneltw, The maximum size of external disk is 8TB.Here you can refer the knowledge base article: https://kb.zyxel.com/KB/searchArticle!gwsViewDetail.action?articleOid=016504&lang=EN BRs, Brian.

Hi @smrbrts Normally, upgrading firmware will not change the configuration setting unless there is any site effect that we did not notice. We did not hear about the same issue as yours. Could you let us know which firmware that you used before upgrading to 5.45? If possible, could you provide the configuration as…

Hi @baliekluiver Please check your private message in order to provide you the better service.Thanks. BRs,Brian.

Hi @LSt The function tested is workable, and here is the similar case from other article as yours, can you refer it and check if the function would be disable?https://homeforum.zyxel.com/discussion/1590/nas326-power-on-off-scheduled/p1 Thanks. BRs,Brian.

Hi @tinkanog, Congratulations, enjoy your MyZyxelCloud. Best Regards,Brian.

Hi @tinkanog Can your NAS be found by mycloud portal? And NAS can find the UPnP router?Since the photo you attached is not enough to clarify check myzyxelcloud function is working or not. And the ArtMike's case, his NAS326 can be found by mycloud portal and router supports UPnP, then NAS can detect the UPnP and show in the…

Hi @tinkanog May I know do you check the following items:1. Does router support UPnP?2. Does MyZyxelCloud portal find the device? 3. Does the NAS receive the correct IP address and DNS address?4. Do not use NAS's IP as DNS address, try Google DNS or router's gateway to be the DNS in NAS. 5. Does NAS find the UPnP router…

Hi @phoner123 We have saw the log and will check.But can you please help reply the above questions that we can identify the situation?Thank you. Best Regards,Brian.