Zyxel_Can  Zyxel Employee

Hi @Stan333, Please clear storage and clear cache of your Multy App. (Settings > Apps&notifications > Multy > Storage) Reset your Multy U devices starting from primary(root) Multy, then reset secondary(extender) Multy devices. Move Multy devices in the same room, create your Multy network from the beginning and send us…

Hi @elkrust, Can you send me your current startup-config.conf file by private message?

Hi @gb5102, Sorry for misunderstanding. The fix was actually implemented in the forum release version. Currently the latest forum release version is 4.62 WK14: https://community.zyxel.com/en/discussion/10639/zld-v4-62-wk14-firmware-release#latest The 4.65 forum release will be ready next week. You can download the latest…

Hi @ICLUB, Thank you for your feedback. Can you please help to try L2TP VPN for RDP connection and see if the symptom still exists? Regarding to your second question, yes it is a kind of possibility if someone attacked your device. You can refer to the following link in order to mitigate the possible risk:…

Hi @gb5102, Thank you for your comment. All of the firmwares after v4.62 covers IKE v2 Proposal mix not working (DH16, DH17, DH18) fix.

Hi @fbesuchet, Thank you for your feedback. Yes, it's a new firmware which includes fix for the symptom you reported. Since local firmware installation is risky operation, unfortunately I can't provide you detailed local firmware installation procedure for your Armor G1. Please kindly wait for official firmware release.…

Hi @grizewald, Thank you for your feedback. Currently we don’t have plan for upgrading NAS326 BusyBox version. Please kindly limit your file size less than 2TB.

Hi @grizewald, Thank you for your feedback. Currently we don’t have plan for upgrading NAS326 BusyBox version. Please kindly limit your file size less than 2TB.

Hi @fbesuchet, We have a firmware release for this symptom. Please provide following information to me so I can install that for you in your Armor G1: 1- Remote Desktop Access to a client(AnyDesk/Team Viewer) 2- Temporarily admin account and password

Hi @jimmy_hu, 目前我們沒有Multy X 的中文使用操作說明書. 您可以使用Multy App使用操作說明書翻譯功能。 1- 2- 3- 4-

Hi @Antares3000, Apart from WAN interface we will also need PPPoE interface and VLAN interface's packets. Can you please capture packets when you are dialing PPPoE connection? Please capture packets for following interfaces: 1- VLAN835 interface 2- Your WAN interface that used for PPPoE connection 3- PPPoE interface that…

Hi @Antares3000, If your WAN PPPoE running on VLAN interface, yes, you will need a VLAN supported switch in that scenario or the tagged packets won’t be recognized by the ISP. You can have a look a switch that meets your needs from the following link; https://www.zyxel.com/products_services/home-switches.shtml?t=c

Hi @CoreSG, I sent you the firmware by private message. Please kindly check your message box.

Hi @yury_de, Thank you for your feedback. We will consider this forum entry as feature evaluation. Regarding to your "Bridge Mode" problem, please send feedback using your smartphone's Multy app.

Hi @CoreSG, Which devices’(model's) 4.32 firmware you need?