Zyxel_Can  Zyxel Employee

Hi @Wojtas, Thank you for your feedback. In order to figure out the problem, please provide the following information to me by private message: Can you provide me your VPN topology with subnets and IP addresses on it? (AWS Tunnels, USG210's IP addresses and USG110's IP addresses) Please also include your Windows PC and…

Hi @fbesuchet, We have a firmware release for this symptom. Please provide following information to me so I can install that for you in your Armor G1: 1- Remote Desktop Access to a client(AnyDesk/Team Viewer) 2- Temporarily admin account and password

Hi @Kobashan, 1- Can you provide your network topology with IP addresses on it? 2- How did you connect WSQ50 devices? With ethernet cable or wireless backhaul? 3- What is your WSQ50s' current firmware? 4- What are the LED colors of WSQ50 devices in your topology? Please reset your WSQ50s starting from the primary(root)…

Hi @Pedroj, Since last time the console log you shared has insufficient information, please don't upgrade your firmware and keep it run V5.00 (ABIQ.2) Can you please follow the following steps: 1- Currently I can't access to AnyDesk con Tera Term. Please provide me access again 2- Currently I can access to ATP800's…

Hi @Wojtas, Thank you for your feedback. You can obtain the latest forum release firmware the following link and observe if everything going well: https://community.zyxel.com/en/discussion/10639/zld-v4-62-wk14-firmware-release#latest

Hi @Pedroj, Thank you for sharing information with us. 1- Please provide us diagnostic information: Maintenance > Diagnostics > Controller > Collect Now. 2- In the latest firmware release related bugs were fixed. Please install the latest forum release firmware from the following link:…

Hi @untq, Thanks for valuable suggestion and we will evaluate it in the future if it is beneficial. This topic has been move to idea section : https://community.zyxel.com/en/discussion/10814/link-aggregation-function-for-armor-g5#latest

Hi, Thanks for valuable suggestion and we will evaluate it in the future if it is beneficial. This topic has been move to idea section : https://community.zyxel.com/en/discussion/10790/configuration-backup-for-armor-g1#latest

Hi @Deefees, Thank you for your feedback. Good to know that your packet dropping issue was solved. Does the rebooting issue still exist? Since disabling Sonos Speaker’s wireless function solves the packet dropping issue, it seems related to this issue. Can you share the source(article/video) that guided you to disable the…

Hi @Deefees, Thank you for your feedback. If that issue still exist: 1- Can you provide me your config file by private message. 2- Can you capture packets under Maintenance > Diagnostics > Packet Capture menu and send me by private message? 3- Can you provide me terminal log as I mentioned in the previous post? What do you…

Hi @turo, Can you share some information with us: 1- Can you draw your topology with IP addresses and IP subnets on it? 2- What are the firmware version of your Multy U devices? 3- How often this issue occurs? How long secondary(extender) Multy's LED becomes RED when this issue occurs? 4- Can you reboot the root devices…

Hi @turo, 1- Can you draw your topology with IP addresses and subnets on it? 2- What's the firmware version of your Multy devices? Please send detailed feedback using your Multy application for this symptom.

Hi @Asgatlat, New firmware for Armor G1 will be ready by the end of August. Please kindly wait for official announcement.

Hi @MPOster, We apologize for your inconvenience. We have addressed this symptom and currently we are working on the improvement. 

Hi @NikWancha, When did you buy your Multy devices? Is your Multy app’s version the latest version? Can you record a video for this setup and send me by private message? Please also provide me Multy App’s Bluetooth syncing screenshots.