Zyxel_Jonas  Zyxel Employee

Hi @scadaguru, Welcome to Zyxel Community! May I know the specific model of your GS1900? I'll PM you the beta firmware after then. Thanks Jonas,

Hi @uniquenameLT20char, Welcome to Zyxel Community! Thank you for contacting Zyxel. For the reported login issue, it is already fixed with beta firmware which is available upon request. We have recently received cases on PoE issue on the same V.270 firmware which we are still investigating internally. We apologize for the…

Hi @sabina, 從您的敘述，我推測您是要把設定複製到另一個站點，如果是，可以使用我們的Clone site功能，以下截圖。 如果不是，請問方便分享您詳細的情境嗎? 謝謝您 Jonas,

Hi @Marco76, Sorry for the delay. I've tried downgrading from 2.70P0 to 2.60P4 using ZON utility and working fine. Could you check the file size of firmware 2.60 P4 you've got, it should be 6,718KB (after unzipped) Or you may use the firmware in the attached file, please remember to unzip it. If the problem still exists,…

Hi @bgfrayman, Welcome to Zyxel Community! I'll PM to you the GS1900-8 beta firmware. The permanent solution for the login problem is already in progress. We will have it updated once the official firmware was released. I would like to inform that GS1900 series is a WEB smart-managed switch, the configuration could only be…

Hello guys, Thanks for sharing the information. I would like to inform that we had released a datecode beta firmware fixed for this problem. I'll PM you guys the fixed datecode as follows: @Joulinar GS1900-8HP @AdamP GS1900-24E @SpinningGlobe GS1900-24HP Steps to replicate the problem: 1. HTTP/HTTPS Session Timeout set to…

Hi @thecode, Welcome to Zyxel community! Thanks for sharing the detailed information. You've mentioned that: Just would like to clarify if the problem only happens 3 times after upgrading to firmware 2.7? Because I've made a local test following the steps you've provided, but I don't see the symptoms. The only difference…

Hi @giorg, Welcome to Zyxel community! As the switch was bought for more than 2 years, it's already exceeded our 6 months warranty. Please refer to the link below to request an RMA case, so we could send an offer for the rack mount kit to you. How do I claim warranty service for my Zyxel product? (RMA-Process) – Zyxel…

Hi @New, Welcome to Zyxel Community! XGS1210-12 doesn't support MAC address table feature, as GS/XGS1200 series was designed with basic web management features for Home/SOHO network environments. May I know what problem you've encountered that will need the mac-address-table? Thanks

Hi @ShawnD, Based on your scenario, if the organization once downgraded to base, you'll need to manually click the "Upgrade now" in the overview tab, as figure below. Reminder: Please be ensure that all devices have PRO licenses assigned. Hope it helps.

Hi @Wolfgang, Thanks for the reminder. We had already posted GS1920v2 patch 4 release note. Apology for the inconvenience.

Hi @Papa_DIOP, Please provide the organization/site name and help to activate Zyxel support located at HELP > Support request, so I could have the privilege to check the current settings and status. More likely, there is other DHCP server in the environment which using same VLAN with management. Thanks

Hi @wish2980, 我想確認一下，您手邊的GS1920是v2嗎? 如果是，我認為您目前使用的版本是4.50，再麻煩您升級到我們最新版本4.70P4. 在測試問題是否已解決。 如有問題再跟我說一聲。 謝謝您

Hi @SeeSafe, Got it. Step as follows: 1) choose the correct network card on the setting page. 2) Click on the "Clear and rescan" button. You should be able to see a list of devices. 3) Checkbox the devices which you would like to upgrade. 4) Click on "Firmware Upgrade" button. 5) Browse the file where you've downloaded the…

Hi @SeeSafe, Yes indeed, the setting page only has those options. The network adapter is to choose which NIC you were currently using. (i.e. wireless) Sorry, could you define the "segment" you've mentioned? Or describe the goal you would like to achieve. Reminder: List of ZON utility features as the figure below. (Attached…