Zyxel_Nami  Zyxel Employee

Hello @Slacked1976 Thank you for providing the files. I have sent you messages asking for the passwords and static IP address you configured. Please reply via the private message.

Hi @Slacked1976 Thank you for clarifying the issue with your switch. When you mention the VLAN configurations come back incomplete after reloading, did you mean reloading the web GUI or rebooting the device? It is crucial to ensure that all changes are applied and saved properly before exiting the web GUI. If you've…

Hi @BranMan Thank you for your suggestion. To further evaluate this idea, I would like to include it in the Switch Idea section: This will allow everyone to follow up and vote if they support the idea.

Hi @azimuthnrth What type of wireless adapters are your Windows 10 PCs using? To understand why disconnections occur at your site, we need more detailed information about your networking setup. Please provide the complete diagnostic file for a more in-depth analysis via a private message.

Hi @papu We've conducted tests on many end devices and APs, including other brands that do not have DHCP Option 57, and confirmed that the DHCP process functions normally without it. This issue typically does not trigger any operational problems. However, we can apply a specific date code that removes this DHCP option to…

Hi @eolo We appreciate your question regarding HTTPS support on the GS1200-8. This model currently does not feature HTTPS for web management, unlike the XGS1210-12, which is equipped with this capability. This difference stems from the specific design and target use case of each model.

Hello @AlanM55 When the devices disconnect from the AP, do they reconnect automatically, or do you need to connect them manually each time? To assist you further, could you please send us the diagnostic info of the AP via private message? Please follow the instructions in our FAQ on how to collect diagnostic info files for…

Hi @azimuthnrth Thank you for the update. To clarify, are the Windows 11 devices successfully connecting to the SSID with WPA3? Also, regarding the Windows 10 laptop, does it fail to connect to the SSID regardless of whether it's set to WPA2 or WPA3? Please provide us with the diagnostic info via private message that can…

Hi @Veijo I'm glad to know that you solved it. Please let us know if there is anything else we can help with.

Hello Thorsen @ths The Zyxel XGS1250-12 switch does not have a dedicated VLAN trunking feature. However, you can achieve the trunking effect by adding the port as a tagged member to each VLAN you want to pass through it. This configuration allows the port to manage traffic for several VLANs simultaneously. For detailed…

Hi @Zongul To further assist with your issue, please let us know how you rebooted the AP, and where you clicked on the upgrade, is it the local web GUI? It would be helpful if you could share with us the screenshot of "suggestion page" mentioned above. Besides, based on your description, we assume that your AP has been…

Hi @Veijo When you were trying to upgrade the firmware for the switch, did you connect your PC directly to the switch, or was the connection made through a VPN? Besides, please make sure it is the .bin file that should be downloaded on the product page here. Best regards

Hi @BranMan Thank you for your information and observations. Since the switch's metal casing pulls heat away from the internal components, it's normal to have the aforementioned temperature of your heat sinks and feel quite warm when touching during operation. For your reference, in our controlled environment tests with…

Hello @papu Thank you for your update. We conducted tests with our local DHCP server interacting with the AP/end devices and didn't encounter the mentioned warning. It appears the DHCP process functions smoothly, and the issue might be specific to the interaction with the Cisco switch. We will continue to investigate to…

Hello @BranMan Thank you for reaching out. Regarding your observation of the fan and the warm temperatures, the XGS1250-12 is designed with a smart fan that typically activates only when the internal temperature exceeds a high threshold to avoid unnecessary noise, which might explain why you haven't heard the fans running.…