Zyxel_Nami  Zyxel Employee

Hi Lefty @Lefty_Insider Based on your description, it seems your intended setup is: Hiltron EN251 modem → Zyxel MG-108 switch → Netgear Nighthawk router, however, the Netgear router is not receiving the WAN IP in this setup. To address this issue, we would like to clarify a few points: Router model: please provide the full…

Hi @NKrupp Thank you for reaching out. Please allow me to clarify the issue: Is there a possible bug in V2.0 that ports that should be disabled are not reall disabled after reboot? Did you mean that when you disable all unused ports and then reboot the device via the web GUI, the power draw increases to 8-11 Watts?…

Hello @merasil Thank you for reaching out to us! We're glad to hear that the temporary firmware is functioning for your needs. The official firmware update is expected by the end of July. If you have any more questions or need additional support, please feel free to let us know.

Hello both, To further investigate the issue, we kindly request your support in collecting diagnostic info files. Additionally, please provide us with the following information: @AlanM55 Could you please check the driver version of the Intel AX201 by running the command "netsh wlan show driver" via Command Prompt on…

Hi @Slacked1976 After applying your configuration files to our local XGS1250-12, we were unable to replicate the issue you described. To better understand the problem, could you please provide a screen recording that shows the VLAN settings reverting to incomplete after the device reboots? Also, one quick correction of my…

Hello @Slacked1976 Thank you for providing the files. I have sent you messages asking for the passwords and static IP address you configured. Please reply via the private message.

Hi @Slacked1976 Thank you for clarifying the issue with your switch. When you mention the VLAN configurations come back incomplete after reloading, did you mean reloading the web GUI or rebooting the device? It is crucial to ensure that all changes are applied and saved properly before exiting the web GUI. If you've…

Hi @BranMan Thank you for your suggestion. To further evaluate this idea, I would like to include it in the Switch Idea section: This will allow everyone to follow up and vote if they support the idea.

Hi @azimuthnrth What type of wireless adapters are your Windows 10 PCs using? To understand why disconnections occur at your site, we need more detailed information about your networking setup. Please provide the complete diagnostic file for a more in-depth analysis via a private message.

Hi @papu We've conducted tests on many end devices and APs, including other brands that do not have DHCP Option 57, and confirmed that the DHCP process functions normally without it. This issue typically does not trigger any operational problems. However, we can apply a specific date code that removes this DHCP option to…

Hi @eolo We appreciate your question regarding HTTPS support on the GS1200-8. This model currently does not feature HTTPS for web management, unlike the XGS1210-12, which is equipped with this capability. This difference stems from the specific design and target use case of each model.

Hello @AlanM55 When the devices disconnect from the AP, do they reconnect automatically, or do you need to connect them manually each time? To assist you further, could you please send us the diagnostic info of the AP via private message? Please follow the instructions in our FAQ on how to collect diagnostic info files for…

Hi @azimuthnrth Thank you for the update. To clarify, are the Windows 11 devices successfully connecting to the SSID with WPA3? Also, regarding the Windows 10 laptop, does it fail to connect to the SSID regardless of whether it's set to WPA2 or WPA3? Please provide us with the diagnostic info via private message that can…

Hi @Veijo I'm glad to know that you solved it. Please let us know if there is anything else we can help with.

Hello Thorsen @ths The Zyxel XGS1250-12 switch does not have a dedicated VLAN trunking feature. However, you can achieve the trunking effect by adding the port as a tagged member to each VLAN you want to pass through it. This configuration allows the port to manage traffic for several VLANs simultaneously. For detailed…