Zyxel_Nami  Zyxel Employee

Hello @paulca When you looped ports 9 and 10 together, it appears that port 10's LED turned off, which is expected due to the Loop Prevention mechanism. However, you mentioned that port 9's LED also turned off after a few seconds. Could you please check the Link Status of ports 9 and 10? Are they showing a connection speed…

Hello @Rengy The NWA50AX offers two management options: you can either use the Nebula Cloud Platform along with the Nebula Mobile App or opt for Standalone mode via the local web GUI. In Nebula, setting up a Guest network is quite straightforward—much like what you've experienced with Ruckus and TP-Link. Simply check the…

Hello @Rengy With the Nebula Cloud platform, you'll find it incredibly easy to create a Guest WiFi network on the NWA50AX. Please follow Method 1 in this step-by-step guide to create the Guest network: If you have any further questions or encounter any issues, feel free to ask. Best Regards,

Hello @paulca Thank you for sharing the details of your issue with the XGS1210-12 switch. Firstly, I'd like to confirm your network topology based on the illustration below. Two XGS1210-12 switches are interlinked via a 10G port, specifically ports 11/12. One of the four 2.5G ports, either port 9 or port 10, is connected…

Hello @focmb Currently, the NWA55AXE is tailored for small business environments and does not include SNMP support. To better assist you, could you please share more details about why SNMP is important for your specific use case? Understanding your requirements will enable us to recommend a device or feature set that…

Hello @Tital The red LED on the M1 Satellite indicates that the satellite is unable to establish a connection with the M1 Router. Could you please let us know if you are using Ethernet backhaul or Wireless backhaul for the satellite? Additionally, please refer to the FAQ for more details on checking the status of M1…

Hi @jojo42 From the provided packet traces, it's evident that multicast packets are being broadcasted on both the ethernet and WLAN interfaces of the AP. Given this, it would be beneficial to check the settings of your wireless clients to ensure they are configured to receive multicast packets.

Hello @userAti The "Tagging" feature on the SSID page doesn't pertain to VLANs. It is designed to assign specific SSIDs to designated APs. For instance, tagging an AP with “Lobby” and assigning the “Lobby” tag to SSID_lobby means only that AP will broadcast SSID_lobby. For a step-by-step guide on this, refer to: Your…

Hello @userAti From your description, it seems there's an issue with the Sonos app's ability to discover and communicate with your Sonos devices over the wireless network. Connectivity and Configuration Checks: Ensure that the smartphone with the Sonos app and the Sonos devices are connected to the same SSID. Ensure that…

Hello @d_p I received your message. Regarding the power source: are you using the devices with the attached adapter, or via PoE? If it's PoE, please ensure it's compliant with the 802.3at standard and share the model of the PoE Switch/Adapter with us. It's essential to note that the power source can influence the stability…

Hello @jojo42 Sorry for the late response. I received your message. To further diagnose where the packet might be getting lost, we suggest performing a tcpdump test on the AP. Here are the commands to execute: To capture packets on the wired interface (eth0): packet-trace interface eth0 verbose-vvv To capture packets on…

Hello @hanlimburg Based on our conversation on private message, we noticed the abnormal logs "key handshake failed", and the issue will be addressed on the next official firmware, estimated to be released this October. Thank you

Hello @d_p To proceed with the further investigation, could you please provide us with the MAC and SN of 4 APs via private message? Thank you

Hello @jojo42 Could you please let us know which model of Switch you are using? Besides, please enable Zyxel Support Access on Nebula for us to further investigate your issue, and please send me your Org/Site name via private message.

Hi @jojo42 The NWA50AX AP is generally not designed to filter out multicast packets. Could you please elaborate on how you observed that the AP is filtering multicast packets? This information will help us better understand your issue.