Zyxel_Nami  Zyxel Employee

Comments

  • Hi @ObliteRon The EOL status of the MG-108 varies depending on the region. Therefore, it is not considered EOL in the US. Regarding the link you mentioned about the Limited Lifetime Warranty, rest assured that it is provided by the respective region, ensuring support for your device.
  • Hi @carloslassous The NWA50AX access point you are using supports only the 2.4GHz and 5GHz bands, not the 6GHz band. For accessing the 6GHz frequency, consider upgrading to a Wi-Fi 6E access point like the Zyxel NWA220AX-6E or WAX620D-6E, which can operate on the 6GHz band. You may find more information in this FAQ. Best…
  • Hi @mcconnor To investigate the issue further, could you please provide details about your network topology? Specifically, we need information on the current VLAN management and VLAN settings on your GS1900-24 switch. Additionally, has AVM support identified any specific management functions that might be causing the…
  • Hi @tonabteilung As the 5GHz band has been deactivated, we are currently unable to check the connection records for devices on this band accurately. To further investigate the issue with Apple devices connecting to the 5GHz band of the AP (.246), could you please help configure a separate SSID exclusively for this access…
  • Noted Did you inactivate the Radio 2 (for 5GHz) in the diag file that sent us on 15/5?
  • Hi @tonabteilung Could you please help collect the recent diagnostic info specifically for the affected AP? We need this information for the time period when iOS devices were unable to connect, while Windows devices were able to connect to the 5GHz band. This will help us pinpoint the issue more accurately. Also, please…
  • Hi @tonabteilung Thank you for providing the information. I would like to double-confirm the issue. Can other devices (Android or Windows) connect to the 5GHz of the affected AP?
  • Hi Max @MassimilianoDelta, Please follow this Idea post and give it a vote if you'd like to see SNMP support added to the NWA50AX: Best regards, Nami
  • Hi @tonabteilung How are things progressing? Regarding the issue with iPhones not connecting to the 5GHz network of the specific AP, have you observed whether it receives an IP address or not? And which IP it is? The issue seems similar to the discussion below, so you can refer to it for more information.
  • Hi @geertp Thank you for reaching out. The issue you're describing is related to the roaming behavior of the end devices. When devices move, they tend to connect to the stronger signal. The reason your end devices don't roam might be due to the signal overlap between the EX5601-T1 and NWA50AX, which is rather wide. It is…
  • Hi @Lefty_Insider We would like to summarize this forum thread and provide some key points and potential solutions for your network setup. Key Points: Current Setup and Issue: Your current setup includes a Hitron EN251 modem, a Netgear Nighthawk RAXE500 router, and a Zyxel MG-108 switch. Both the WAN and LAN ports of the…
  • Hello Wolfgang @tonabteilung Thank you for your message and the diagnostic info files. To clarify, is the issue still that your iPhone cannot connect directly to the third AP (IP: 192.168.1.246) but can connect to the other two APs and roam to the third AP? And, have you noticed that the problem persists specifically with…
  • Hi @Lefty_Insider The link speed between devices can be influenced by various factors such as network adapter quality, device performance, and CPU load. Please try testing the connection between only two end devices without a switch, i.e., PC A ←→ PC B, to see if they can achieve 2.5G speeds. Regarding the router not…
  • Hello @Himred Currently, Zyxel does not support the use of VLAN 0 as a PVID for dropping non-tagged incoming packets, as this is not aligned with the standard VLAN configurations which do not include VLAN 0. As you mentioned, the workaround is to configure a separate VLAN that is not in use for any other purpose and set it…
  • Hi @maxna To optimize the channel utilization, DCS feature is the best one to try. It allows the APs to automatically find a less-used channel within its broadcast radius at specific times on selected days of the week. I checked your site and noticed that you've applied DCS along with the recommended settings. How is the…
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