Zyxel_Nami  Zyxel Employee

Hello @gordonre Regarding your findings on Security Router and Firewall, the Intent shows a hyperlink on the path depending on the device type (Firewall, Security Router, or Security Gateway). If it doesn't match, the hyperlink won't appear. We appreciate your suggestion on the name and have forwarded it to our internal…

Hi @GiuseppeR The campaign has concluded, and we greatly appreciate your feedback on the Intent feature. Below is our response: I think that Intent is too excited to work with 200H firewalls that it does not match them: ⇒ The NCC Intent is currently not displaying hyperlinks because the device is set to monitor mode.…

Hi Everyone, First, a huge thank you to all of you for joining and making this activity a success! The moment has arrived – we’ve started sending out the NCC Pro Pack 1-month license keys to all of our qualified participants: @GiuseppeR @gordonre @Caroll @monkeynia @ConAle Be sure to check your inbox! You should see an…

Hello @HUBERT_KASPRZAK I have just sent you the private message, please provide the file there, thank you

Hello @Baymax7 Thank you for your inquiry about Secuextender for macOS. The license for the SSL VPN client can still be activated on Mac systems. However, please be aware that the SSL VPN client for Mac is currently compatible with macOS 14 and earlier versions. For more detailed information, please refer to this article:

Hello @Magine_IT_Support2 Would it be worth it to try lowering from 40 MHz bandwith to 20? ⇒ Reducing the bandwidth from 40 MHz to 20 MHz on the 5 GHz band can help minimize interference and improve signal quality. This can be useful if you're experiencing slow speeds or frequent disconnections. However, note that it may…

Hi @LSK_Support It looks like the first issue has been resolved. However, if the wired clients are disconnected randomly again, please inform us. Also on the even logs for PORT1 of the switch, why would it say PORT1 link is down but if I looked into the Uplink usage, no disconnect from those times? No CRC errors from what…

Hi @GiuseppeR Anyway I see right now that this afternoon the SCR50AXE went offline a pair of times, apparently at the same time when the new mobile phone was trying to connect via Wi-Fi ⇒ Is this new mobile phone the same device you mentioned earlier (the Motorola)? Some common reasons for going offline from Nebula include…

Hello @Rodukas Regarding the password, please use the Nebula site password instead, as your APs are managed on Nebula. Direction: Configure > Site-settings > Device configuration section

Hi @BliXem Regarding the firmware upgrade issue, could you please provide the details of the firmware versions you upgraded from and to? Did you notice any specific error messages during the process? For the device showing the message, "This device is managed by Nebula, please use Nebula assigned password," although it’s…

Hi @LSK_Support How is everything going?

Hi @LSK_Support To ensure we are on the same page, we'd like to clarify that there are two concerns on this case: Why did the wired clients (printer and switch) disconnect randomly? While they were disconnected, why did the SCR 50AXE still show them as connected? Regarding the connection logs, we were unable to view them…

Hi @GiuseppeR Regarding the case I mentioned earlier, where the 2.4GHz was not visible to clients, could you please help verify if your issue is the same? You can do this by checking if the IoT devices/desktop/phone can detect the 2.4GHz SSID.

Hello @Remi There could be several factors affecting the wireless connection of your client: Obstacles: Physical barriers like walls or devices (e.g., microwaves) can weaken the signal, leading to a drop in performance. Signal Overlap: Ensure proper signal overlap (15-20%) between APs for seamless roaming to avoid…

Hi @AnGr1985 Could you please let us know which firewall models you are using?