Comments
-
Hi @fish 請問你連接的wifi/gateway (家中設備) 以及VPN server設備型號分別是?? 另外"走網內可以連" 指的是用有線直連到家中firewall(gateway) 設備就可以正常連線嗎?家中有線無線是否屬於同網段? 可能要麻煩你將問題描述更detail一點以供我們作為troubleshoot的參考依據 Thanks.
-
Hi @JoshuaWH If you purchased license from Marketplace, you should get the invoice from Marketplace directly. Of can you give me the order number so that we can help on this?
-
Hi @ITB_Tony Not sure which parameter had been changed on Telia 4G service, from the log it seems the DPD can send and receive, so maybe you can try to adjust the MTU size and see if it helps (maybe change to 1300 bytes firstly)
-
Hi @serverpal Had you upgrade the firmware to the latest one? (5.10), if so, can you share your device s/n with us in private message so that we can help to check on the device status.
-
Hi @Przemek The service is back, apologized for the incident and thank you for feeding back to us.
-
Hi @jbender Thank you for answering. Not sure what happened to your device, can we have a temp account for the VPN accessing? I'd like to try if I have the same result with yours, please send me the connection information via private message. Also, can you share your configuration file with us or just let me check on your…
-
Hi @jbender 1. Is there a firewall in front of your PC before visiting internet? What had been changed (fw upgrade? OS upgrade? ISP network changing?) before this connection problem happens 2. What's the windows and windows patch version when you met this symtom? 3. Can you share the IKE log when the VPN connection failure…
-
Hi @Zhang Is the previous Secutender version on MacOS 11 or 10 working correctly until you upgrade to MacOS 12 with Secuextender 1.2.4?
-
Hi @lbocquet As warwickt mentioned. The shutdown function is mainly to halt the system to avoid any kind of accident before you pulling out the power cable.
-
Hi @mattb When a host hits the session limit, the other hosts device GUI accessing should not be affected. So we think your symptom is not related to session limit but more likely other. Is this symptom still exist or it back to normal right now?
-
Hi @Antares3000 If both are disabled, supposedly the traffic should not be blocked by the device. Is this symptom only exist when devices connecting to wifi and wired devices doesn't have certain issue? Moreover, can you describe further regarding to " I configured a SSID on a TUNNEL ON VLAN1" and draw me the topology to…
-
Hi @alexey Please check if the "Enable Intra-BSS Traffic blocking" function is turned on, it should be turned off.
-
Had you enabled "Layer2 isolation" function?
-
Hi @mattb Are you asking why the host (which hits the session limit value) can not connect to the device management interface? If so, once the host hits the session limit, not only the traffic going outside but also traffic accessing to the device GUI will be limited.
-
Hi @POOKA Thanks for asking The free licenses will be pushed to the devices which purchased and activated the 3-in-1 license pack from cloud automatically once the purchasing is verified and confirmed. It will be pushed to your device no later than next Mon. If you still can't get your free license next week, please let us…