Zyxel_Vic  Zyxel Employee

Hi @LeeW Please apply the command from CLI and all the recored host information will be flushed Router(config)# device _debug flush device-list

Hi @LFADMIN 您可以使用我們的Migration tool 並將USG20/USG20W 設定轉移至USG20-VPN 在導入轉移後設定之前請先確認您的USG20-VPN fw版本是否為4.20, 轉移成功之後請記得升級您的fw到最新版本 (5.10) https://convert.cloud.zyxel.com

Hi @LeeW The purpose of Device Insight is to let the admin easier to manage the network. It can't just remove specific item manually. Can you share what kind of scenario you met that need to remove specific one from the discovered device list? 

Hi @jimf On Site 2, do you want to change from Nebula mode to on premises mode (standalone)? For sure that you are able to just copy the configuration from site to site if they're the same models. However, if you still need to implement site 2 FLEX500 in on-cloud mode, you'll need to re-configure the device from Nebula…

To guys who is interested in the Secuextender on Mac OS Monterey: We had released the new version, you can download from the link from below: https://community.zyxel.com/en/discussion/11958/release-note-secuextender-software-mac-osx-1-2-4-has-been-released

Hi @Peter21 The registered device can't be removed from Myzyxel portal. However, if this device will be transferred to other ones, you can (1) Login to Myzyxel.com portal by new account first (2) Open browser new tab and login to device WebGUI by admin account (3) Go to Licensing > Registration and click portal.myzyxel.com…

Hi @ComputeInTheCloud From your ATP500 settings, we saw that you had enabled IP/MAC Binding on MPTC_LAN_70, this feature will block those un-authorized IP/MAC address binding which may lead to certain result you saw. Please turn this feature off and have a try again.

Hi @webslave and all Thanks for your feedback, actually we already started to evaluate the enhancement possibility now and "MAY" have the chance to support this feature in 2022 depends on the evaluation result.

Hi @terrylu 請問您具體在使用上遇到什麼困難呢?能否分享讓我們了解並且當作未來改進的參考? 謝謝

Hi @mMontana Thanks for your feedback, to your questions: Why the hotfix for VPN2S take three months for being released only via FTP (no auto-update, no firmware on the website)? --> The VPN2S does not support to download from cloud directly at this moment so users still needs to download the hot fix and upgrade it…

Hi @FreemanJJ 謝謝資訊分享,我這邊試著下載該遊戲並且遊玩, 並沒有看到被阻擋的情況發生, 請問在你那邊每次執行遊戲都會遇到這個情況嗎? iOS version: 14.8 model: iPhone 8 plus

Hi @FreemanJJ 請問當您在連線到EA server被阻擋的時候, 有在NCC上看到與阻擋相關的log資訊嗎? 你可以在發生當下從 "USG FLEX" --> "Event log"查看相關資訊 或者也可以請您告訴我們被阻擋的時間點並且開啟 "Help" --> "Support Request"頁面中的選項讓我們從遠端協助處理

Hi @Ft_Worth You can refer to our "automated configuration migration tool". Since USG50 and ATP series has 2 generations difference, you'll need to convert the settings in this path: USG50 --> USG60-->ATP100. However, it is still recommended to configure your ATP100 from beginning since the converted setting may have some…

Hi @sc24 We've received the device information from you and this device was unregistered. Please have check.

Hi @sc24 Please share the device S/N and MAC address with us in private message, we can help.