Zyxel_Vic  Zyxel Employee

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Zyxel_Vic
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  • Hi @FreemanJJ 請問當您在連線到EA server被阻擋的時候, 有在NCC上看到與阻擋相關的log資訊嗎? 你可以在發生當下從 "USG FLEX" --> "Event log"查看相關資訊 或者也可以請您告訴我們被阻擋的時間點並且開啟 "Help" --> "Support Request"頁面中的選項讓我們從遠端協助處理
  • Hi @Ft_Worth You can refer to our "automated configuration migration tool". Since USG50 and ATP series has 2 generations difference, you'll need to convert the settings in this path: USG50 --> USG60-->ATP100. However, it is still recommended to configure your ATP100 from beginning since the converted setting may have some…
  • Hi @sc24 We've received the device information from you and this device was unregistered. Please have check.
  • Hi @sc24 Please share the device S/N and MAC address with us in private message, we can help.
  • Hi @sc24 Once the devices are registered, the licensed services will start to count down in parallel. If the owner removed the device by himself, he will no longer be able to monitor on those licenses remaining days on the device which may lead to license wasting. 
  • Hi @businessuer The SDWAN solution supports some additional features which is targeting on internet quality and reliability. For example: Dynamic Path Selection (DPS), WAN Optimization. For more information, please refer to here Nebula solution provides easy to manage portal which helps users to complete the network…
  • Hi @robin_bockman Did some further checking with different App (utorrent), after rebooting the device, the port forwarding rule seems still exists. See the screenshot below: Another possibility is that the host didn't send the SSDP packet again after the device rebooted. Can you capture the SSDP packet for us to check…
  • Hi @robin_bockman I saw something strange when playing with UPnP function and we're now checking on this. Will keep you posted when we get further information about it.
  • Hi @robin_bockman To your description, do you mean that the device won't keep the upnp created port forwarding rule after rebooting? And can you share how did you test the upnp functionality?
  • Hi @GrahamWebb Sorry for mixing your posts. Currently the x-xss-protection header is not supported by Zywall/USG/ATP/FLEX series. We will put this feature into our evaluation queue and put this request into the ideas category as well. Thanks for your feedback about it.
  • Hi @elkrust If this symptom just happens suddenly (didn't happen before) and regularly, it could be that the ISP is forcing you to change IP or something and terminally the pope connection from BRAS site. If you already have the pattern/ timeframe that the PPPoE will disconnect, perhaps you can collect the pppoe packets…
  • Hi @GrahamWebb Tried the same CLI from web cli and didn't see the same symptom. Can you find a not so busy hour and try it again (please have console connect to the device). If this symptom always exist, please send the console dumped to us in private message.
  • Hi @GrahamWebb Tried the same CLI from web cli and didn't see the same symptom. Can you find a not so busy hour and try it again (please have console connect to the device). If this symptom always exist, please send the console dumped to us in private message.
  • Hi @Maxsus_Link Can't get your point. Could you describe more detail?
  • Hi @DiesseInformatica Thanks for the suggestion, currently we added certain information in the log firstly. We will consider about your suggestions and put this idea in our evaluating queue.
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