chrisfits7  Freshman Member

@Zyxel_Melen, is there a known reason why IPS would cause an issue with my outbound VPN connectivity from my Windows Laptop (using Global Protect)? Also, is there a policy that can be excluded to alleviate the issue?

Yes. Initially, I was thinking that the use of the IPS UTM services was activated on the security policy but I missed that the 100H was a global setting. As far as I can see, I am licensed for IPS.

@PeterUK I performed the firmware update using Nebula. Also, disabling IPS resolved my VPN issue.

I've been trying to troubleshoot constantly as the issue has become unbearable. What I found is that if I disable IPS then my issue with the local outbound Global Protect VPN goes away. I have tested for the past 30 minutes by toggling the option on and off while copying files. Is there a way I can see what IPS is doing so…

I guess I must not have done my due diligence. I don't even see my 1.21 version in the GUI. I see a version that goes back to 10/2023 It would be great if I could go back to a more recent firmware version. If I go to the Download Library and try to select a firmware version, I get redirected to my portal.myZyxel.com page…

@PeterUK - I will try that - actually saw that post a few days ago and I see the old FW in the GUI. I hope my firewall won't start locking up every 3-5 days if I revert. I also talked to a colleague and he mention that sometimes on a new firmware update he's had to factory reset and then manually set up the config. Does…

Hello Zyxel_Melen, Does the "business computer VPN connection" mean remote access VPN? What kind of remote access VPN is it? This is a laptop with a Palo Alto (PA) VPN client installed (Global Protect) that resides on the internal LAN and connects outbound via the WAN connection to PA VPN server. Does the 100H enable any…