Zyxel_Eric  Zyxel Employee

Please post your issue to the biz forum, our agent will assist you there. https://businessforum.zyxel.com/categories/security

Please post your issue to the biz forum, our agent will assist you there. https://businessforum.zyxel.com/categories/security

@Mike360 Please describe your request in English. What is the "zyxel_support_send.zip" come from? What is the device related to the file?

@Leoni If you have any questions about WAC6533D, please post your question on Biz Forum. https://businessforum.zyxel.com/categories/wlan

Hi @Tiia Once the WRE2206 connects to your Router via the WPS button, the Signal Strength light should on. If it cannot connect to your Router, you might have to access to WRE's WebGUI to select the wifi signal manually. Please refer to the quick start guide,…

Dear Sir, Please upgrade your Multy U firmware to the latest one(V1.00(ABMY.11)C0) on your Multy App. Regarding the ping issue, have you tried to connect the PC to your second Multy and the Root via Ethernet cable, will the ping with high latency time still happened? or it will only happen on wifi connection? Can you…

Dear Sir, Multy X doesn't have this feature to block certain websites or traffic. For this feature, you can consider the USG series products. Best Regards, Eric

Hi @"Per Elfving" 1. What is the model of your devices? 2. Have you ever reset the second Multy by press the reset button for 10 seconds? 3. Please make sure there isn't a wall or any obstacle between two nodes while the installation. Best Regards, Eric

@"Steffen Schjoldager " We have contacted you via private message. Please check your message box for further assistance.

Dear Sir, How do you do the ping test? Was the client connected tot he Multy via wifi or ethernet cable? Which Multy node did the tested device connect to? the Root Multy or the extender one. Best Regards, Eric

Dear Sir, Multy U will connect to every Multy node and build a wireless backhaul connection with each other, as long as they can receive the signal from each other. However, if the root and the third Multy cannot receive the signal from each, the third Multy will connect to the second node as a bridge to the Root, and it…

@TT2020 You can start the installation directly, and follow the steps of this post. The App will check the firmware of your Multy while the installation, and if the firmware isn't the latest one, it will ask your permission to start the firmware upgrade.

May I know the detail information about your issue? In Bridge Mode, Multy will pass through all the traffic to your clients, and it will not send the IP or manage your clients on Multy. Most of the settings will be managed by the uplink Router which connected to the WAN of your Multy. In NAT Mode, Multy will be the DHCP…

Multy App will require an internet connection to sync your Multy device. Even the phone is connected to the Multy wifi, it will still access our Cloud server to sync your Multy device. 1. May I know your Network topology? 2. Are you able to access the internet with Multy wifi? Please make sure your phone is able to access…

Do you mean you want to get totally 2 Multy X and 2 Multy Mini? You are able to install them in the same network system. Please note, Multy mini can only connect to the Multy X as an extender, and it can only be the last node of your network system.