USG FLEX Event log for can not found the claim device?

FreemanJJ

請問約每兩分鐘even log就會出現下列訊息, 是什麼問題?

2021-09-23 19:28:47

Myzyxel Dot Com 

[SecuReporter] Upload fail when https post. Server response:500/50003/Can not found the claim device , try to sync with NCC

2021-09-23 19:28:47

Myzyxel Dot Com 

[SecuReporter] Upload fail.

FreemanJJ

私訊妳了, 謝謝

Zyxel_Cooldia

Hi @FreemanJJ,
可以私訊給我您那一台設備的mac和 serial number，我們這邊確認一下這一台設備的狀況。

FreemanJJ

私訊妳了, 謝謝

FreemanJJ

WAN & LAN IP 相同區段衝突問題我已修改LAN IP Gateway後目前還是每兩分鐘出現這些訊息

FreemanJJ

現在改出現底下訊息

2021-09-29 21:20:51

Myzyxel Dot Com

[SecuReporter] An SSL error has occurred and a secure connection to the server cannot be made.

2021-09-29 21:20:51

Myzyxel Dot Com 

[SecuReporter] Upload fail.

Zyxel_Cooldia

Hi @FreemanJJ,
[SecuReporter] Upload fail when https post. Server response:500/50003/Can not found the claim device , try to sync with NCC 

原始log的問題我們正在緊急處理，請稍待我們一下，好了這邊對立刻通知您這邊。

Myzyxel Dot Com

[SecuReporter] An SSL error has occurred and a secure connection to the server cannot be made.
新的log會連同第一個問題一起查看，請稍待我們的確認，謝謝!

FreemanJJ

今天又去even log查看 目前還是相同頻率發出底下訊息

2021-10-06 10:22:35

Myzyxel Dot Com 

[SecuReporter] Upload fail.

2021-10-06 10:22:35

Myzyxel Dot Com 

[SecuReporter] Upload fail when https post. Server response:500/50003/Can not found the claim device , try to sync with NCC

2021-10-06 10:24:35

Myzyxel Dot Com 

[SecuReporter] Upload fail.

2021-10-06 10:24:35

Myzyxel Dot Com 

[SecuReporter] Upload fail when https post. Server response:500/50003/Can not found the claim device , try to sync with NCC

Zyxel_Cooldia

Hi @FreemanJJ,
後端相關server 今天剛上patch。應該要可以正常顯示並且不該有該log，我們這邊正在確認中，請稍待我的回應。

Zyxel_Cooldia

Hi @FreemanJJ,
查看最後一個log的時間，剛好是patch完，可能有時間差，現在應該是正常的狀況了。可以再幫我們連到SecuReporter portal確認一下看看是否正常了。