Zyxel_Kay  Zyxel Employee

Hi @Randall_Flagg Each device utilizes different mesh technologies such as WDS, ZyMesh, Smart Mesh, and others. It's important to note that these different mesh systems are not always compatible with each other. To extend your wireless coverage using mesh connections, it's advisable to choose an access point that supports…

Hi @hgfjkdu_ff5hj Here's the latest firmware (V2.12(AAOX.0)C0) for NWA1123-AC: As the NWA1123-AC has reached EOL status, we recommend exploring the NWA1123ACv3 or our current access point offerings here: Wireless | Zyxel Networks for optimal performance and support.

Hi @Randall_Flagg To register your device to Nebula Control Center, please refer to the following article for instructions: Once you have successfully registered the devices to a Nebula site, you can follow this guidance to set up a smart mesh: If you encounter any further issues or require additional assistance, please…

Hi @Brianza The XGS1930 does not support stacking functionality. If you're seeking to connect two XGS1930 switches together using the SFP+ ports, you can utilize a DAC cable such as the one you've linked: For information regarding compatible transceivers or DACs with your switch, I recommend consulting the model datasheet…

Hi @JCE Thank you for providing the information via private msg., We have successfully unregistered the devices. Kindly verify this in your myZyxel account.

Hi @JCE Thank you for reaching out. To assist you in removing the old USG devices from your portal, please provide the following information via private message: myZyxel account email: S/N and MAC address of the devices: Once we receive this information, we'll promptly help you unregister the devices from your account.

Hi @Network_Tech Thank you for sharing your VLAN configuration. This will be helpful to other users. Regarding your concerns about the wizard settings, we will escalate them to the relevant team to enhance our user experience.

Hi @Dillio Thanks for letting us know your request. We'll begin the process, and please keep attention to your email.

Hi @Diedel Regarding the 802.11k/v/r protocol, it's not only supported in Nebula Cloud mode; you can also set it up in standalone mode. For more detailed information, you can refer to this article: If you're interested in managing it through Nebula Cloud mode, these features are included in the Base (free) Pack. With the…

Hi @Maxvavil The latest firmware for ES3500-24HP is attached in the post you mentioned above, which is firmware V4.00(AADE.6)C0. Regarding the issue you're experiencing with the switch not starting correctly, could you provide more details? Are you referring to forgetting the admin password to log in to the switch's web…

Hi @Diedel From the network topology you provided, it seems that you want to connect your APs via Ethernet cable to the switch. In this case, what you're looking to achieve is roaming, not mesh networking. Mesh networking typically involves extending your wireless coverage through wireless connections between access…

Hi @Arnette99 In standalone mode, due to FCC regulations, users aren't permitted to alter the country code for products marketed in the US. Consequently, since your device was purchased from a US store, if your AP is in standalone mode, its device radio country code will be set to the US, which is the default setting on…

Hi @Sergi330 Thank you for bringing this to our attention. This behavior is indeed a bug; the SSID should not separate into two entries. We are currently working on resolving this issue. Rest assured that as soon as there is any progress or update regarding this matter, we will make sure to inform you here. Thank you for…

Hi @mparka Regarding your inquiries: 1. Is "fixed" and Tx Tagging selected → "tagged"? Yes 2. Is "fixed" and Tx Tagging unselected → "untagged"? Yes 3. Is "forbidden" → "not member"? In such a case does "Tx Tagging" checkbox any meaning? Or is not applicable? Indeed, when a port is labeled as "Forbidden," it implies that…

Hi @tonygibbs16 Thank you for bringing this to our attention! I agree with your point that it’s important for others to have accurate information, especially regarding the poster's tenure and contributions to the community. Upon investigation, we've identified that while badges are correctly assigned and displayed on the…