Zyxel_Kay 
Zyxel Employee
評論
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Hi @GiuseppeR Thank you for sharing your feedback and bringing this to our attention! I’ve forwarded your concern to the relevant team to evaluate how we can improve this aspect and make it clearer in the settings. Your input is valuable in helping us enhance our products.
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Hi @kellyjjones1 As discussed in our private message, the issue was related to the MTU size. It appears that your uplink device, likely at the ISP's end, has an MTU size limitation, which was preventing the switch from successfully connecting to the Nebula Control Center (NCC). To address this, we plan to improve the…
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Hi @MarvinSV No problem at all, and thank you for following up! When you enable WPA3, Transition Mode is automatically enabled by default. This ensures compatibility with both WPA3 and WPA2 clients. In this mode, WPA2 clients can connect using AES encryption, while older devices may connect using other supported encryption…
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Hi @Aison As previously mentioned, could you please confirm whether LLDP is disabled on your devices? Additionally, the 4-pin console port is located on the side of the chassis. When the switch is experiencing issues, kindly connect the 4-pin console cable to the switch and collect the debug logs. I’ve sent you guidance on…
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Hi @Dpj Could you please confirm if clicking the download button allows the fake malicious files to be downloaded directly, or if the firewall successfully blocks them? Additionally, could you share the link to the fake malicious file with us? We would like to conduct further analysis. Please also enable Zyxel support…
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Hi @gvives Thank you for sharing this information with us. Unfortunately, we were unable to reproduce a similar issue using your configuration. Based on our analysis, we suspect the issue may be related to voltage. Could you please provide a photo of the adapter for your GS1200-8? We'd like to verify the voltage details…
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Hi @IMPROMAT To help block pornographic images during internet searches, you can enable the SafeSearch feature on your USG110. SafeSearch ensures that explicit content, including images, is filtered out during web searches. For step-by-step guidance on enabling SafeSearch, you can refer to this discussion:
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Hi @Pedroj , @Gruenauer and all Regarding this issue, we have included the fix in our latest firmware, V1.31. We recommend upgrading your firewall to this latest version to benefit from enhanced security and performance improvements.
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Hi @MarvinSV As discussed in our private message, to ensure your smart home device can communicate seamlessly with the controller, we recommend keeping your LAN interface as the default one (default LAN interface is VLAN 1) and setting the SSID VLAN configuration to VLAN 1 as well. Additionally, to ensure your smart home…
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Hi @HUBERT_KASPRZAK We have identified a web GUI-related issue that led to this situation. The fix is planned for an upcoming firmware release, version V1.32. Please stay tuned to the for the latest updates.
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Hi @PeterUK Thank you for sharing your thoughts and feedback! To roll back to a previous firmware version, the recommended approach is to switch the firmware partition. You can find detailed instructions here: Regarding your other post, Install firmware update on standby slot, we have identified an issue where the cloud…
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Hi @PeterUK After reviewing your case and the device design, we have confirmed that the VPN 2FA page link can only be accessed once the VPN connection is established. Regarding the ability to access the VPN 2FA page directly through the WAN IP or LAN IP on port 8008 after disabling the firewall rule, this behavior is…
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Hi @GiuseppeR Thank you for reaching out and providing a detailed description of your observation. Currently, for the SCR50AXE's SSID configuration: When WPA2 is selected as the security protocol, only AES encryption is supported; TKIP is not supported. On the other hand, selecting WPA3 enables a "transition mode" by…
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Hi @baudetd If you’ve upgraded to SecuExtender SSL VPN version 4.0.5.0 and the issue persists, the problem may not stem from the VPN client itself but rather from the public or shared networks you’re connecting through. The instability or restrictions on public/shared network uplinks could cause such connectivity issues.…
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Hi @Dpj You can currently check the Nebula organization level via these two API paths: https://api.nebula.zyxel.com/v1/nebula/organizations https://api.nebula.zyxel.com/v1/nebula/organizations/{orgId} For more details, you may refer to this article and the following link Zyxel Nebula OpenAPI — Zyxel Community However, the…
