Zyxel_Tobias 
Zyxel Employee
評論
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@GIOMIND Please provide HTTPS access as Admin by private message, to check it.
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David, please do same step as I suggest to Tibasoft
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We can assist to fix this, please send me HTTPS Admin Access via Private Message or contact us through https://support.zyxel.eu and send me Ticket Number in PM.
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Please don´t use workaround for now, it may make more trouble in future :) We will update this thread quite soon with better solution steps.
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Hi! We are aware of the issue and we are working on a fix. Next update in around 1h. Thanks. Tobias
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Hallo Sandra, bitte öffnen Sie hier ein Support Ticket: https://support.zyxel.eu/hc/de/articles/360014020440-Wie-kontaktiere-ich-das-Support-Team- Danke. Tobias
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@bymusty The devices need 5.21 Patch 1 before reboot, Signature 1.0.0.20220316.0 can´t upgrade to devices with the affected version. Devices not getting error signatures to have no issues by the 316 version.
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Hi Sebastien, good that it works now for you, our team is still working in the backend on the recovery and may find a way to i.e. "delete the bad downloaded" part and you could have the next try. Regarding the Support, please be aware, that the Teams Session was just an ad-hoc Brainstorming Assistance Session for a…
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Hi Sebastien, the current situation is still: All your devices are Online and Traffic works as expected. Please note that the wording was not a guarantee of a working solution around that time, I can tell you my lunch didn´t happen, as we working all-time on the issues you mention and we are still doing it as you see I…
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Hi Pook, for On-Premise / Standalone = NO for Nebula Cloud = Yes, 5 Minute downtime around 2PM GMT +1
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Hi BoJack, Nebula Update will be 3/16 via Nebula Update Online. The signature update broke the module so we can´t upgrade/downgrade the Signature, this is why an update will be mandatory. Thanks.
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Peter, Reset didn´t help! Please follow SOP: https://support.zyxel.eu/hc/en-us/articles/4637859383698 Schedule Backup can cause it, but not on VPN Series as Application / IDP Signature must be there.
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Hi everyone, the new signature 2.1.3.20220206.0 is available now, please do a manual update to fix this one. Thanks for your report.
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Hi @DFurio, on which Portal? Nebula? MyZyxel? Usually, you can Transfer a license to another User using License Transfer features. If you can´t find it, log a ticket with Serial Number / Mac / Account from and to with the same information and we´ll help you to move it.…
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Hi @logol You can transfer the whole Organization or even licenses by following these two guides: https://support.zyxel.eu/hc/en-us/articles/360017082119-Can-I-transfer-my-organization-to-another-account-in-Nebula-Control-Center-Owner-change-…
