Pedroj  Ally Member

Hello, I don't understand very well, but this morning everything is working without changing settings? What can be the motive?

Hello, all this is proven. The problem is that activating the HA in ATP500 master causes the device to restart, but after the restart, when accessing the HA menu it is not active. I have done the process several times without success.

I have already tried several browsers and I don't have ping with the device either. I think I have detected the problem because a bad configuration in IP routes results in not being able to access. Where should the gateway be configured? in IP routes?

Hello, I don't have hash

Hi,@Fred_77 ok, thanks for the info.

Hello, ok thank you very much for the info.I hope they don't take too long to fix.

Hello, I have passed you the requested files privately.Thanks.

Hello, it is already disabled. This will be for a long time? Deactivating this option is a security risk, there is no problem todeactivate it?

Hello, the ATP800 has restarted again, 10:45 AMThe reason:[439467.356565] Kernel panic - not syncing: Fatal exception in interrupt[439467.363018] panic_notify_sys Log Date: 1623750335[439467.367813] Firmware Version: 5.00 (ABIQ.2) | 2021-05-03 17:11:01[439467.373912] Kernel Info Collector: detect system crashed, store…

Hello, Anydesk is now enabled again for console connection, confirm if you can connect.I have captured the log as the video but there is no information per console when executing debug kernel console - level 8.The console does not show anything.Attached log of the capture.I'll be waiting for the next reboot

Hello, I just sent the data by private message.Thanks.

Hello, but the ATP800 has version V5.00 (ABIQ.2) / 2021-05-03 17:11:01 which is higher.This version does not solve the problem?

Hello, ATP800 has returned today to restart 02/06/2021 10:30 AM +1I'll give you the reboot logs, it seems like a CPU problem.The ATP800 is updated V5.00 (ABIQ.2) / 2021-05-03 17:11:01What can we do? would it be convenient to change it for a new ATP?I await your comments.Thanks.

Hi OK Thanks

OK, I'll give it to you privately with the reboot ATP800 referenceThanks.