Reboot ATP800
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Hello, I have been following an ATP800 for a few months and every 2, 3 weeks for no apparent reason it reboots by itself.
I have prepared the connection by console and today it has rebooted.
You can see how a Kernel panic error appears in Teraterm.
The ATP800 version is V5.02 (ABIQ.0) / 2021-07-04
I have been able to extract the Log from TeraTerm and I also have the diaginfo.
How should I proceed?
Do I pass the data to you privately?
Thanks.
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All Replies
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Hi @Pedroj,
Can you send me diag-info and full console log in PM for further analyzing?
Diag-Info collectTo create a capture you just log on your ATP and go to Maintenance > Diagnostic and click on "Collect Now". This can take up to ten minutes. Depending on your configuration.
Once the capture is completed you can download it under Files.
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Hello, I have passed you the requested files privately.Thanks.0
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