Reboot ATP800

Pedroj

Hello, I have been following an ATP800 for a few months and every 2, 3 weeks for no apparent reason it reboots by itself.

I have prepared the connection by console and today it has rebooted.

You can see how a Kernel panic error appears in Teraterm.

The ATP800 version is V5.02 (ABIQ.0) / 2021-07-04

I have been able to extract the Log from TeraTerm and I also have the diaginfo.

How should I proceed?

Do I pass the data to you privately?

Thanks.

Zyxel_Cooldia

Hi @Pedroj,
Can you send me diag-info and full console log in PM for further analyzing?


Diag-Info collect

To create a capture you just log on your ATP and go to Maintenance > Diagnostic and click on "Collect Now". This can take up to ten minutes. Depending on your configuration. 

Once the capture is completed you can download it under Files.

Pedroj

Hello, I have passed you the requested files privately.

Thanks.