SecuExtender SSL disconnects after 2 minutes

Posts: 57  Ally Member
First Comment Sixth Anniversary
Hello, I have problems in several ATPs when connecting through SecuExtender SSL.
They connect without problems, but after 2 minutes it disconnects for no apparent reason.
This happens with the latest update 5.30, and latest version of SSL SecuExtender 4.0.4.0 and on several devices, example ATP500 or ATP700.

What can be the motive?



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All Replies

  • Posts: 121  Ally Member
    5 Answers First Comment Friend Collector Fourth Anniversary
    Hi @Pedroj
    this issue has been reported several times in the last period. Not so clear why, but it appears to occur when SSL VPN is in idle.
    Someone found a  workaround to keep alive the connection: continuos ping to 192.168.200.1 but obviously it can't be a solution. I believe zyxel is investigating.

    Fred
  • Posts: 1,421  Guru Member
    50 Answers 1000 Comments Friend Collector Fifth Anniversary
    As far as i read on some posts from Zyxel representatives, newer version with fix of this bug has been reported available "next week". Hoping soon.
  • Posts: 57  Ally Member
    First Comment Sixth Anniversary
    Hello, ok thank you very much for the info.
    I hope they don't take too long to fix.
  • Posts: 1,386  Zyxel Employee
    100 Answers 1000 Comments Friend Collector Seventh Anniversary
    Hi @Fred_77
    Thanks for your sharing for this thread.  ;)
  • Posts: 57  Ally Member
    First Comment Sixth Anniversary
    Hi,@Fred_77 ok, thanks for the info.
  • Posts: 3,624  Guru Member
    100 Answers 2500 Comments Friend Collector Seventh Anniversary
    Did a 3 hour test with the new firmware seems stable 

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