SecuExtender SSL disconnects after 2 minutes

Pedroj · May 20

Hello, I have problems in several ATPs when connecting through SecuExtender SSL.

They connect without problems, but after 2 minutes it disconnects for no apparent reason.

This happens with the latest update 5.30, and latest version of SSL SecuExtender 4.0.4.0 and on several devices, example ATP500 or ATP700.

What can be the motive?

Image: https://us.v-cdn.net/6029482/uploads/editor/qa/chommw1lkfm8.png

Fred_77 · May 20

Hi @Pedroj
this issue has been reported several times in the last period. Not so clear why, but it appears to occur when SSL VPN is in idle.
Someone found a workaround to keep alive the connection: continuos ping to 192.168.200.1 but obviously it can't be a solution. I believe zyxel is investigating.

Fred

mMontana · May 20

As far as i read on some posts from Zyxel representatives, newer version with fix of this bug has been reported available "next week". Hoping soon.

Pedroj · May 20

Hello, ok thank you very much for the info.

I hope they don't take too long to fix.

Fred_77 · May 24

Hello...
... new release today...
https://community.zyxel.com/en/discussion/13502/zld-v5-30-wk20-firmware-release/p1?new=1

Zyxel_Stanley · May 24

Hi @Fred_77
Thanks for your sharing for this thread.

Pedroj · May 24

Hi,@Fred_77 ok, thanks for the info.

PeterUK · May 24

Did a 3 hour test with the new firmware seems stable

SecuExtender SSL disconnects after 2 minutes

All Replies

Categories

Security Highlight

Security Help Center