SecuExtender SSL disconnects after 2 minutes

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Pedroj
Pedroj Posts: 60  Ally Member
First Comment Sixth Anniversary
in Security
Hello, I have problems in several ATPs when connecting through SecuExtender SSL.
They connect without problems, but after 2 minutes it disconnects for no apparent reason.
This happens with the latest update 5.30, and latest version of SSL SecuExtender 4.0.4.0 and on several devices, example ATP500 or ATP700.

What can be the motive?



All Replies

  • Fred_77
    Fred_77 Posts: 134  Ally Member
    5 Answers First Comment Friend Collector Fourth Anniversary
    Hi @Pedroj
    this issue has been reported several times in the last period. Not so clear why, but it appears to occur when SSL VPN is in idle.
    Someone found a  workaround to keep alive the connection: continuos ping to 192.168.200.1 but obviously it can't be a solution. I believe zyxel is investigating.

    Fred
  • mMontana
    mMontana Posts: 1,428  Guru Member
    Zyxel Certified Network Administrator - Security Zyxel Certified Network Administrator - Switch 50 Answers 1000 Comments
    As far as i read on some posts from Zyxel representatives, newer version with fix of this bug has been reported available "next week". Hoping soon.
  • Pedroj
    Pedroj Posts: 60  Ally Member
    First Comment Sixth Anniversary
    Hello, ok thank you very much for the info.
    I hope they don't take too long to fix.
  • Fred_77
    Fred_77 Posts: 134  Ally Member
    5 Answers First Comment Friend Collector Fourth Anniversary
    Hello...
    ... new release today...
    https://community.zyxel.com/en/discussion/13502/zld-v5-30-wk20-firmware-release/p1?new=1
  • Zyxel_Stanley
    Zyxel_Stanley Posts: 1,397  Zyxel Employee
    100 Answers 1000 Comments Friend Collector Seventh Anniversary
    Hi @Fred_77
    Thanks for your sharing for this thread.  ;)
  • Pedroj
    Pedroj Posts: 60  Ally Member
    First Comment Sixth Anniversary
    Hi,@Fred_77 ok, thanks for the info.
  • PeterUK
    PeterUK Posts: 3,866  Guru Member
    100 Answers 2500 Comments Friend Collector Seventh Anniversary
    Did a 3 hour test with the new firmware seems stable 

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