SecuExtender SSL disconnects after 2 minutes

Pedroj Posts: 44  Freshman Member
Hello, I have problems in several ATPs when connecting through SecuExtender SSL.
They connect without problems, but after 2 minutes it disconnects for no apparent reason.
This happens with the latest update 5.30, and latest version of SSL SecuExtender and on several devices, example ATP500 or ATP700.

What can be the motive?

All Replies

  • Fred_77
    Fred_77 Posts: 86  Ally Member
    Hi @Pedroj
    this issue has been reported several times in the last period. Not so clear why, but it appears to occur when SSL VPN is in idle.
    Someone found a  workaround to keep alive the connection: continuos ping to but obviously it can't be a solution. I believe zyxel is investigating.

  • mMontana
    mMontana Posts: 751  Guru Member
    As far as i read on some posts from Zyxel representatives, newer version with fix of this bug has been reported available "next week". Hoping soon.
  • Pedroj
    Pedroj Posts: 44  Freshman Member
    Hello, ok thank you very much for the info.
    I hope they don't take too long to fix.
  • Zyxel_Stanley
    Zyxel_Stanley Posts: 1,139  Zyxel Employee
    Hi @Fred_77
    Thanks for your sharing for this thread.  ;)
  • Pedroj
    Pedroj Posts: 44  Freshman Member
    Hi,@Fred_77 ok, thanks for the info.
  • PeterUK
    PeterUK Posts: 1,389  Guru Member
    Did a 3 hour test with the new firmware seems stable 

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