I can't activate HA on ATP500 V5.37(ABFU.2)

Pedroj
Pedroj Posts: 55  Ally Member
First Comment Sixth Anniversary
in Security

Hello, I am trying to activate the HA with 2 ATP500s but when I apply the HA option on the master computer, the ATP500 restarts automatically and does not activate the HA Pro service when I have access again.
That could be happening?

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All Replies

  • WJS
    WJS Posts: 155  Master Member
    5 Answers First Comment Friend Collector Second Anniversary

    The Slave have to enable HA pro when you completed Master.

    -leave one cable on sync port this moment

    -Check both units have the same firmware

    https://mysupport.zyxel.com/hc/en-us/articles/360010570539--ZyWALL-USG-How-to-set-up-Device-HA-Pro-on-ZyWALL-USG-appliances

  • Pedroj
    Pedroj Posts: 55  Ally Member
    First Comment Sixth Anniversary

    Hello, all this is proven.
    The problem is that activating the HA in ATP500 master causes the device to restart, but after the restart, when accessing the HA menu it is not active.
    I have done the process several times without success.

  • Zyxel_Kevin
    Zyxel_Kevin Posts: 885  Zyxel Employee
    Zyxel Certified Network Administrator - Security Zyxel Certified Sales Associate 100 Answers 500 Comments

    Hi @Pedroj ,

    Please kindly collect diaginfo on both units and share by Private message.

    Thank you

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