Zyxel_Can  Zyxel Employee

Hi @Liricopera, Zyxel Drive’s iOS application will be ready by the end of November. Please kindly wait for upcoming update and the official announcement.

Hi @SamB, Configuration > Content Filter > Trusted Web Sites feature can work without a security license. Please find following link as reference(Page 26) : https://download.zyxel.com/VPN50/user_guide/VPN50_V5.00_Ed1.pdf

Hi @LeviPonti, Please login to your USG210’s Web GUI, navigate to Maintenance > Diagnostics > Packet Capture menu, choose the interfaces you want to capture packets. If this symptom easy to reproduce, choose the interfaces then please first click on the Capture button, reproduce the issue, click on the stop button. After…

Hi @Glassman, Please login to myZyxel.com and check the licenses under My Devices > MAC Address of your Device > Linked Services menu. Once your current license expired, the new license will be activated and will start to operate as 366/366 days. Then, the new license will update the license's remaining days. If that…

Hi @LeviPonti, Please share some information with us: 1- Which subnets are affected by this symptom? 2- What is your Windows Server's version? 3- Does this symptom occurs for every users randomly in the subnet 192.168.21.X or it occurs especially to specific users (hosts)? 4- Please share your current config file with me…

Hi @Roland, Please login to myZyxel.com and check the licenses under My Devices > MAC Address of your Device > Linked Services menu. If your license doesn't exist in that menu, please kindly share the Serial Number and MAC address of your device, also license key, purchase order and invoice ID of the payment with me by…

Hi @PaulCTTS, Which licenses you purchased from Marketplace and from local Website? Please kindly share the 2 purchase orders and the 2 license keys with me by private message for further verification.

Hi @NY1789, Aurora device’s cloud service will be discontinued after 31th of December 2021. From that day on, Aurora cameras will no longer function. For more detailed information please kindly contact with Zyxel’s local representative in your country.

Hi @SAS, We are working on the issue. We will update the release Zyxel Drive's iOS application's schedule when it's confirmed.

Hi @Asgatlat, Thank you for your feedback. The upcoming firmware release will also include FragAttacks hotfix. The content of Zyxel Security Advisory for FragAttacks updated accordingly. Please kindly wait for upcoming firmware.

Hi All, Due to implementing security enhancements for iOS's Zyxel Drive application, the release date will be postponed. Sorry for inconvenience and thank you for your patience. We will update you the new schedule once it’s confirmed.

Hi @Asgatlat, Due to implementing security enhancements for Armor G1’s upcoming firmware, the release date will be postponed to end of October. Sorry for inconvenience and thank you for your patience. Please kindly wait for official announcement.

Hi @ArtStrik3, What do you mean by same problem? Please describe the symptom in more details and provide topology drawing to me by private message.

Hi @emau74, This issue doesn’t exist on Android version. So currently we don’t have plan for updating Android’s Zyxel Drive application.

Hi @Farahot, Thank you for your feedback. Generally speaking, Multy network’s wireless backhaul shouldn’t influence by heavy rain. Probably in your environment DFS events occurs often. If you want to prevent DFS event effects please find following KB article as reference to create ethernet backhaul between Multy devices:…