Zyxel Drive app hung on “connecting”

Rw5373
Rw5373 Posts: 1
in Personal Cloud Storage
NAS326.
Paired in Zyxel Cloud and I can use http or https over WebDAV to connect remotely from my laptop. So far so good.
But in the iPhone Zyxel Drive app - it lists my NAS but then the icon blinks and it says “connecting” and that’s it never progresses any further.

Think I’m missing something. Are there any other settings I need to change in the NAS drive to allow the app to work above those settings made for WebDAV to work?

any wise words appreciated!

Robert 
«1

All Replies

  • Zyxel_Can
    Zyxel_Can Posts: 342  Zyxel Employee
    25 Answers First Comment Friend Collector

    Hi @Rw5373,


    This symptom will be fixed in the iOS’s next Zyxel Drive application update.

    Please kindly wait for the next version. It will be ready by the end of August.


  • emau74
    emau74 Posts: 53  Ally Member
    Friend Collector Third Anniversary
    Zyxel_Can said:

    Hi @Rw5373,


    This symptom will be fixed in the iOS’s next Zyxel Drive application update.

    Please kindly wait for the next version. It will be ready by the end of August.


    android app will be update too?
  • Zyxel_Can
    Zyxel_Can Posts: 342  Zyxel Employee
    25 Answers First Comment Friend Collector
    Hi @emau74,

    This issue doesn’t exist on Android version. 

    So currently we don’t have plan for updating Android’s Zyxel Drive application.
  • Zyxel_Can
    Zyxel_Can Posts: 342  Zyxel Employee
    25 Answers First Comment Friend Collector
    Hi All,

    Due to implementing security enhancements for iOS's Zyxel Drive application, the release date will be postponed.
    Sorry for inconvenience and thank you for your patience.

    We will update you the new schedule once it’s confirmed.
  • SAS
    SAS Posts: 1
    edited September 2021
    Please provide update on the "app hung on connecting" issue. Or suggest any work around
  • Zyxel_Can
    Zyxel_Can Posts: 342  Zyxel Employee
    25 Answers First Comment Friend Collector

    Hi @SAS,


    We are working on the issue.

    We will update the release Zyxel Drive's iOS application's schedule when it's confirmed.
  • Liricopera
    Liricopera Posts: 1
    Hi, I am still having the same, I am stuck in this “connecting” without hope to get connected...iPhone, iPad.Is it possible to have a solution? Thank You
  • Zyxel_Can
    Zyxel_Can Posts: 342  Zyxel Employee
    25 Answers First Comment Friend Collector

    Hi @Liricopera,

     

    Zyxel Drive’s iOS application will be ready by the end of November.

    Please kindly wait for upcoming update and the official announcement.

  • Fksahin
    Fksahin Posts: 16  Freshman Member
    First Comment Friend Collector First Anniversary
    Hello; I have NAS326 since couple of weeks.
    I use an ios phone.
    Both Zcloud and Zyxel Drive apps crashes when I define the destination folder for the photo backup. Could you please consider them to update again?
    Thanks
  • Snow
    Snow Posts: 22  Freshman Member
    First Comment Third Anniversary
    I try to log out and login account on Zyxel drive app, and the photo can be uploaded.
    You can have a try.

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