Zyxel Drive app hung on “connecting”

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  • Fksahin
    Fksahin Posts: 16  Freshman Member
    First Comment Friend Collector First Anniversary
    Thanks , I have tried the logging out but not working. It is same, it crashes always.
  • Zyxel_Jerry
    Zyxel_Jerry Posts: 1,359  Zyxel Employee
    Zyxel Certified Network Administrator - Security Zyxel Certified Sales Associate 50 Answers 1000 Comments
    Hi @Fksahin

    Welcome to Zyxel Community.
    I think we need more symptom description to analyze the case and figure out the root cause.
    What is your model and version of your mobile?
    What are your file extension of your photo?
    Could you share the information with us?
    If possible, could you record a video related to your issue.
    You can private message your video to us.



  • Fksahin
    Fksahin Posts: 16  Freshman Member
    First Comment Friend Collector First Anniversary
    @Zyxel_Jerry ; I have sent the video by message.
    My phone if Iphone 6s with last ios update ios15.2
  • Fksahin
    Fksahin Posts: 16  Freshman Member
    First Comment Friend Collector First Anniversary
    @Zyxel_Jerry ; I have sent the video by message.
    My phone if Iphone 6s with last ios update ios15.2

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