Zyxel_Judy  Zyxel Employee

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  • Hi @kopasz67 , The logs indicate that the switch has hardware issue leading to initiate fails, so it cannot boot up successfully even configure. Please be aware that the GS2210-24HP model has reached its End of Life (EOL) status. For optimal service and access to the latest features, you can refer to the available options,…
    trong problem Bình luận của Zyxel_Judy Tháng 2 27
  • Hi @EzioEzz , The GS1350 series switches are for surveillance and the users do not want their switch to send any surveillance data to the cloud in common, so we disabled the NCC discovery by default. In case you'd like to manage the switch by Nebula, please go to switch local GUI and enable Nebula Control Center Discovery.…
  • Hi @jpblanch75 , Thank you for sharing your feedback. After thoroughly examining your site, we discovered an automatic transition from manually configured channels to DCS that occurred on February 19th at 16:08 AM (UTC-5). We have been working actively on a resolution. Thank you!
  • Hi @bizupit , As our private discussion, the logs indicate that the client with MAC address dc:8b:28:27:80:fd has encountered an 802.1x authentication failure when attempting to connect to the AP D8:EC:E5:B9:8A:BC, specifically with the RADIUS server at 10.71.0.33:1812. Please verify if the AP D8:EC:E5:B9:8A:BC has been…
  • Hi @EzioEzz , To enhance our support, could you please provide the following details: Is your NR7101 a Nebula version, and is it registered on Nebula? Is the NR7101 configured in Router mode or IP Passthrough mode? Can you describe your network topology? Specifically, is it NR7101 — SW port 1 — SW port … — PC?…
  • Hi there, Have you pressed and held the RESET button of GS1900-8HP revision A for more than 6 seconds until the PWR LED turns amber? This action will revert the switch to its default settings to have the 192.168.1.1 as the login default IP.
  • Hi @yorick , I suggest you follow the troubleshooting steps provided in this thread and keep us informed about your progress. FYI: At the time of this writing, the latest firmware version for the GS1900-8HP is 2.80(AAHI.0)C0 .
  • Hi @ErnestoCatenda , The current Deferred status of your USG FLEX 200’s Gold Security Pack (GSP) is due to the device still being within the 30-day trial period of the Nebula Pro Pack, which expires on March 25, 2024. Since the GSP includes a Nebula Pro Pack license, activation is pending the conclusion of the trial…
  • Hello, The issue you're experiencing will be addressed in the upcoming firmware update. Please stay tuned for further announcements regarding enhancements and fixes.
  • Hi @EzioEzz , I also connected the switch directly to the PC, trying to connect to 192.168.1.1 but I can't find the page. It seems like your PC and the GS1350-26HP switch are not operating within the same subnet. We recommend: Isolates the switch by disconnecting the switch from the NR7101 Consult the relevant FAQ section…
  • Hi @willll , Based on your requirement to map static MAC addresses to different VLANs, a MAC-based VLAN configuration would be ideal. However, it's important to note that the GS1900 series does not support this feature. For functionalities that align with your needs, I recommend considering other Zyxel switches such as…
  • Hi @PRL , If DHCP is not activating on your modem, there are two primary methods to resolve the problem: Method 1: Using ZON Utility to configure IP settings Download and install the Zyxel ZON Utility. Follow the instructions provided there to assign a static IP address to your SW. How to use ZON to configure Zyxel device…
  • Hello, We've recently released a date code featuring enhancements and fixes for the latest firmware, including TWT enablement. If you require the date code, please access it through the "Message" section. This FAQ provides guidance on updating your firmware with the new date code.
  • Hi @FragRot , The switch supports HTTPS certificates, with one HTTPS certificate pre-installed. To manage certificates, navigate to MAINTENANCE > Certificates in the switch's interface. Here, you have the option to import your self-signed certificate. Choose your certificate file, enter the password, and click "Import" to…
  • Hi users, In this case, you also can log into MyZyxel, navigate to your device list, and take a screenshot that includes both the MAC address and serial number of the device. With this information, we can proceed with the unlinking process.
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