Zyxel_Judy  Zyxel Employee

Hi @sfesti , To address the issue of iOS devices not obtaining the relevant IP address when connecting to your Nebula WiFi network, please follow the provided troubleshooting steps: Reset network settings on client: Remove (forget or delete) the SSID profile from the client's Wi-Fi list. Then, attempt to reconnect to the…

Hi @TESsnc , To create a Nebula account, please navigate to Organization-wide > Administration > Click Add For creating Nebula accounts with specific access permissions: To grant access to specific organizations: Please refer to the image provided below. To grant access to specific sites within an organization: Please…

Hi @mMontana , Thank you for your valuable feedback and suggestions. As of now, the Wizard setup functions as previously described. Recognizing that the ability to customize profile names after the initial setup via the Wizard might be more convenient for users, we have already initiated a discussion on this topic. You can…

Hi @Johnzie , Could you confirm the color of the Cellular Signal Strength light located in the middle? Is it blue (indicating good signal) or green (indicating medium signal)? If the light is red, it signifies poor signal (steady red) or no signal (blinking red), which would result in no internet connection for your…

Hi @bav , Currently, Zyxel APs do not support AD authentication natively. If you need to use AD, we recommend setting it up through a NPS that communicates with the AD server. We are pleased to inform you that AD authentication is on our feature development roadmap. For updates and enhancements, please follow our Wireless…

Hi @mMontana , It appears that you used the Setup Wizard for your configuration. The Wizard is designed for first-time users and provides a guided setup process, which does not support the profile name changing on GUI after completion. If you created the Security profile manually, you have the flexibility to change the…

Hi @GiuseppeR , The Smart Mesh is compatible exclusively with Zyxel access points. Therefore, for your setup, you must connect at least one Zyxel AP via a LAN cable to serve as the root access point.

Hi @leesm803 , It appears that your switch model is GS1920-48v2 and it is currently running on the significantly outdated firmware version V4.50(ABMJ.0). Since then, we have implemented numerous fixes and enhancements. As of this writing, the most recent firmware version is 4.80(ABMJ.0)C0. Please upgrade your firmware to…

Hi @mMontana , Thank you for sharing your thoughts. Regarding WPA3, we will carefully consider your suggestion. Should there be any enhancements, we will inform users in the WIRELESS release note . Regarding the issue with being unable to edit the SSID profile name and SSID name by GUI, could you please provide a…

Hi @GiuseppeR , You're correct. Smart Mesh will adapt to your requirements. Please refer to the following article for step-by-step instructions on how to configure it:

Hi @Lorcan , Both Ethernet port and an SFP port on the GS1920-24HPv2 switch (assuming your device is of this model) also support 100/1000Mbps. The differences are: Ethernet Port: Supports RJ45 connectors that use copper cables (such as Cat5e, Cat6, etc.). These are standard for local network connections and are primarily…

Hi @wemu , Thank for your co-operation. Once we have received all the required information, we will be able to assist you further. the firmware the access point has is 6.70(ACGG.3) - I can't associate that to the one you mentioned: 6.70P3 - I assume its the same one? You're right.

Hi @mMontana , As of now, when you configure an SSID with the security setting set to WPA3-PSK, the Transition Mode is automatically enabled and cannot be altered. This configuration allows both WPA2 and WPA3 wireless clients to connect to the SSID. If you prefer to have only WPA3-capable clients connect to the SSID,…

Hi @bav , APC-managed AP mode does not support direct computer domain authentication to the AD server without the use of RADIUS.

Hi @wemu , We tested using the Intel Wi-Fi 6 AX200 wireless card with the latest driver version 23.40.0.4 to connect to the WBE660S running firmware version 6.70P3. The SSID was set to use WPA2 Personal, and the radio settings were adjusted as per our recommendations. The result was that the wireless client maintained a…