Zyxel_Can  Zyxel Employee

Hi @Blobby123, Did you try to create Address range object and assign it to a Security Policy rule? 1- Create address range object (Configuration > Object > Address/Geo IP) 2- Assign it to a Security Policy rule (Configuration > Security Policy > Policy Control) Also, please make sure Policy Control is enabled…

Hi @DanielEssl, You can enable Fast Forwarding function which should improve the performance. (Configuration > System > Advanced > Fast Forwarding)

Hi @Rafff, Secondary Agent is a backup agent that is in the same domain. You can read more from the following link; http://webhelp.zyxel.com/search.action?model=USG%20FLEX%20700&majVer=V5.00&minVer=&fwID=ABWD&lang=EN&hash=context/Help/WebAuth_SSO&help_version=2 Regarding to SSO agent’s communication protocol(That performs…

Hi @Przemek, @Ynnek, @KITNIT, @mM Can you post the download link for that file so I can check for you?

Hi @virtuOS, In the screenshots for USG20, I see that Next-Hop was choosen as Default_L2TP_VPN_Connection. Can you try to replace Next-Hop's VPN Tunnel to USG20's and ZyWALL310's Site-to-site VPN Object?

Hi @dkyeager, Please refer to following forum topic for more information: https://community.zyxel.com/en/discussion/10432/release-note-usg-flex-5-00-patch-1#latest

Hi @r0b0t, Can you provide the information that jonatan mentioned and send to me by private message?

Hi @Wojtas, In our labs we tested that behavior, it automatically connects. Can you make sure that you have checked Nailed-Up and Enable Connectivity Check checkboxes for your VPN connection? Configuration > VPN > IPSec VPN > VPN Connection

Hi @Hoygen83, Can you try to update devices firmware one by one without set up before configuring Device HA environment and make sure partitions run same firmware version? You need to connect 2 USG1100’s Port 8 to each other for HA setup. Also if your setup is successful you have to see your Passive Device’s information in…

Hi @Pedroj, Is current running partition’s firmware version is v4.62 WK08? If so, please connect RS232 cable to ATP800 and collect log as in the following video until next reboot and send me by private message? https://www.dropbox.com/s/ioxuliuh41tc5h6/collect_console.wmv?dl=0

Hi @PhilippeBkk, What’s your device model and firmware version? Please make sure about following rules; 1- Enable Policy Control under Configuration > Security Policy > Policy Control 2- Enable security policy rule for WAN_to_Device under Policy Control menu 3- Choose which services you want to allow from External to Zyxel…

Hi @Rafff, That setup doesn’t fit in your environment. In your case you need to add one Workstation into your environment and install SSO Agent for it. So Workstation can authenticate using SSO Agent. Please find following KB article as reference;…

Hi @Marco_Betto, I created L2TP VPN for USG FLEX and it works normal. Can you share some information with us; 1- Did you try to connect L2TP VPN to USG FLEX with a smartphone? 2- When connecting to L2TP VPN if it fails, can you check IKE and L2TP logs under Monitor > Log menu and share with me by private message? 3- Can…

Hi @jonatan, Can you send me your startup-config.conf file to me by private message so I can test for you?