Zyxel_Jay  Zyxel Employee

Hi @DewaldH Our AP doesn't support blocking the website function. Usually, you can block the URL on your gateway. If you don't have gateway and AP, you can consider the Zyxel router NBG7510 It has a wireless feature and it has a blacklist to block the URL. Zyxel_Jay

Hi @ErickkkkFirst, if you want to reset the AP, please press the reset button until the LED light turns to yellow. If your AP is not registered on the Nebula, your password will be reset.If your device is registered on the Nebula, when you reset the AP and it is connected to Nebula, your password will change Nebula…

Hi @PeterUK Good day, The firmware is preparing now, You can download the file next Monday Zyxel_Jay

Hi @emerald79 This log shows there is a hardware problem. Please help us contact to your vendor or our RMA team to do the RMA process. Thank you Jay

Hi @rstanilaWe find that there is something wrong with your calculation.We don’t need to pay 36 EUR / AP/month.We only need to pay 36 EUR / AP/year which means 1800 EUR / year.In other words, you just need to pay 3 EUR / AP/month which means 150 EUR / month. We now offer a one-month trial license when you create a new…

Hi @malakudi If you prefer to let Samsung TV connect to the Internet via wireless, we suggest that you can exchange NWA90AX and NWA210AX. And create a new SSID for Samsung TV to connect. You can refer to this article to apply the specific SSID to the tagged AP. How can I configure to separate SSIDs between NAPs? This way…

Hi @rstanila There are two ways to fulfill your requirement, The first way, you can create 50 sites for 50 APs. One site sets up one SSID and manages one AP. This way is easy to set up, but you have to create 50 sites. In a second way, you can create 7 sites with 8 SSIDs(because Nebula only supports a maximum of 8 SSID per…

Hi @malakudi Could you help us turn on Zyxel Support(Help>>Support Request>>Invite Zyxel Support as administrator?(Please PM me the Nebula org and site) Let us check the AP information. Thank you Jay

Hi @jpblanch75 Currently both of managed mode and standalone support IPv6 management and IPv6 forwarding. If your AP is managed by Nebula, we only support IPv6 forwarding and you still can use IPv4 to manage your devices.

Hi @johnny5126 If you remove AP from the wrong site,AP will be in your org. You can use the Nebula website to move AP to new site. Login in. Organization-wide>>Configure>>License & inventory>>device>>action>>change site assignment Change your AP to correct site If you need our help,could you give us your devices MAC…

Hi @ malakudi Could you help us to change NWA210AX and NWA90AX to test? If the problem happens on NWA90AX, it may be caused by a switch. You may look at the switch setting. If the problem still happens on NWA210AX, could you help us turn on Zyxel Support to further analyze? Help >> Support Request >> Invite Zyxel…

@DelRatonRV We're glad your problem has been resolved. According to our past experience, the reasons for seeing such a LOG include:1. Your AP can't connect to Nebula Firmware Server.2. DNS Server can't analyze the Nebula Firmware Server.3. Other network issuesSince the AP has successfully updated the F/W, it means that the…

Hi @RM3038 Welcome to the Zyxel forum This is our LED light status. If AP light is always red, we think it is like the last status on this table. You can refer to this article to check. https://community.zyxel.com/en/discussion/9899/what-to-do-if-the-ap-is-offline#latest If it is still unsuccessful, may you turn on…

@Bellocarico Sorry for misunderstanding your question You can follow the steps in the picture to set up the SSID Schedule. Thank for your response. Sincerely Zyxel_Jay

Hi @BellocaricoWelcome to Zyxel forumSSID Schedule is also available on our NEBULAYou can find it in this pathAccess Point > Configure > SSID availability The SSID Schedule teaching article is attached herehttps://community.zyxel.com/en/discussion/9930/nebula-how-to-configure-ssid-scheduleYou can follow this article to set…