Zyxel_Joslyn  Zyxel Employee

Hi @alcezx There is a related topic in FAQ. Please refer to the below link. Access point(NAP series and Hybrid AP): Steps to remove from Site: Go to AP > Monitor > Access point. Check the checkbox for your access point and click Move button. Click Remove from site and Save. We wrote several topics in the FAQ to help Nebula…

Hi @TAPTech Thanks for your suggestion. We will consider it and plan a complete schedule. Hope this idea could be moved to "Ideas come true" categories. Cheers! Joslyn

Hi @UnDutchable30 Thanks for your great idea. This will help users to rotate the picture once the picture format is not correct. I move this topic to "idea", and it will be put in our feature queue. Joslyn

Hi @TAPTech Normally, the repeater NAP will connect to the root NAP with the best signal at that time. The connection will not be interrupted since there will be service impact while searching the better signal and reconnect to another AP. In this period, all the WiFi users who connect to the repeater AP will lost their…

Hi @TAPTech We rearrange the schedule for some reasons, and it will be supported in June this year. For your reference. Joslyn

Hi @sstratford This fix will be included in v9.1 which will be released in April. For shorten solution, please adjust the screen resolution to be higher. It will help to resolve the overlapping issue. Hope it helps. Joslyn

Hi @Samuel We thought the log was caused by WDS disconnected, and we are trying to realize what the roor cause is. However, it seems the status has been stable almost 2 days. Could you share if you changed the environment or did any action for the AP? Thanks. Joslyn

Hi @Samuel The attachments have been deleted since there is some credential information in the content. From the logs, I saw the error message showed "Gateway is unavailable" almost every minutes. Could you help to check your environment to ensure there is no other device who has the same IP address as 192.168.1.1? It…

Hi @Globaltrust We have a product, NWA5121-NI which is WiFi with passpoint certified. So we thought ZYXEL APs could pass the WiFi4EU project. If needed, we suggest to use NWA5123-AC, WAC6103D-I and WAC6503D-S these three models to test. Just let us know if you need more assistance in the project. Thanks. Joslyn

Hi @emiliano79 It is good to see "Full". Just like everything will be fine. Hope all the issue will be gone by this "Full". :) Joslyn.

Hi @WolfgangSt Here is the link to download the firmware for NWA3560-N. And here is SOP to upgrade the firmware. Please let me know if it helps. Thanks. Joslyn

Hi @RTH10 This function will be enhanced in June this year. We are also looking forward to use this function. Hope we can share the using experience at that time. Cheers! Thanks. Joslyn

Hi @Filippo Thanks for your sharing. It is good to hear that the problem was resolved! Joslyn

Hi @emiliano79 When the ZYXEL Device is in limited power mode, the ZYXEL Device throughput decreases and has just one transmitting radio chain. Could you help to confirm if you can get IP address in the room? Let me know how the wifi signal is. The power mode is negotiated by switch and AP. Which switch brand did you use…

Hi @Richard Facebook is one of the most popular social application and our nebula AP includes this kind of log in function. Here is the comparison table to share with you first. Then let's discuss the scenario. 1. I have a store and want to collect the customer's information. So I can analyze the statistics to adjust my…