Zyxel_Joslyn  Zyxel Employee

Hi @Erdem Would you like to try script? It could also achieve your requirement with a script file. The attachment is an example. Go to MAINTENANCE>File manager>Shell Script, and upload the script file(.zysh). Then Click the "Apply". The security profile will be created successfully. Please let me know if it helps. Joslyn

Hi @BSharp Could you help to confirm the AP is online or offline? If the AP is online, could you help to collect the diagnositc when the issue occurs? Please send it to me via private message. Go to MAINTENANCE>Diagnostic>Collect on AP. After finishing, please go to "Files" to download it. Thanks. Joslyn

Hi @BSharp Thanks for your sharing. It is good to hear the issue was resolved. :) Joslyn

Hi @BSharp Welcome to ZYXEL forum. How about the AP status on the AT500? Is it offline or online? According to your describe, all devices cannot access to the internet. We are curious if the AP was online or offline at that time. The logs might be because of the authentication timeout. To avoid the traffic congestion, we…

Hi @Gururaj Thanks for your information. Wait for your update. :) By the way, if the firmware upgrading was failed via the Web GUI, would you try to update it via the ftp? Use FTP to connect to the NXC2500, and key in the credential. Change the type as "bin", then "put" the firmware path. Hope it helps. Joslyn

Hi @Gururaj I tried to upgrading NXC2500 firmware from V5.40(AAIG.0) to 5.40(AAIG.2)C0; however, I did not see the symptom as yours. Could you provide me the error message or screenshot? It will help us to realize the issue. About the AP disconnect, did they all connect to the same switch or other devices? If yes, could…

Hi Joerg, It is because the AP firmwares of NWA5123-AC and NWA5123-AC-HD have been included in USG firmware. After upgrading the USG firmware, the AP firmwares will also be saved on the USG as well. That's why you will see both of the lines are black and showed local. About the storage is full, USG will delete the AP…

Hi @USG_User We found another way to download the AP firmware. 1.Go to CONFIGURATION>Wireless>AP Management>AP Policy>Firmware Updating. Please change the updating mode as "Manual". Then apply the setting. 2.Go to MONITOR>Wireless>AP Information>AP List. Choose WAC6103D-I and click the "upgrade FW". The AP firmware should…

Hi @USG_User Apologize to cause your any inconvenience. Could you collect the debug logs for us again? Router> _debug capwap dbg-flag cloud enable Apply this CLI, then do the same action as "Check" the AP firmware, then "Apply" the AP firmware. After finishing, please disable the debug message. Router> _debug capwap…

Hi @USG_User , The issue has been fixed. Could you try to check then apply the AP firmware on USG110? Please let me know if the error message is gone or not. Thanks. Joslyn

Hi @Eric_ It's our honor to answer your question. Thanks for your great opinion. This is very helpful for us. We will have a discussion for it and evaluate how to enhance this part. Thank you for being a ZYXEL user. Joslyn

Hi @USG_User , Thanks for your detail information. We thought we have found the root cause and tried to fixed it now. Will update to you the solution later. You did a big help for us. Thank you so much! Joslyn

Hi @USG_User , Thanks for your information. From the logs, I did not see the error message as "Device can't connect to cloud server". Was the issue gone? Did you still see the error on the GUI? If no, could you share with me what you did for it? Thanks. Joslyn

Hi @USG_User It seems some AP firmware downloading status is pending, only WAC6100 shows the error message. Could you collect one more information for us? Router> _debug capwap dbg-flag cloud enable Apply this CLI, then do the same action as "Check" the AP firmware, then "Apply" the AP firmware. After finishing, please…

Hi @Eric_ About the tcp:4335, tcp:6667 and ntp-host over udp:123, it is the Nebula mechanism to let the AP find Nebula. Once we adds AP into the Nebula completely, we do not have to enable anything on the AP. AP will go online and get the configuration via Nebula automatically. To manage ZYXEL AP more convenient, ZYXEL…