Zyxel_Kay  Zyxel Employee

Hi @GB_Informatics The Static Routing feature on the GS2210 L2 switch allows for IP static routing by Layer-2 switches. This ensures the switch can respond to management stations not reachable via the default gateway and proactively send traffic, such as SNMP traps or during IP connectivity tests using ping. This feature…

Hi @GB_Informatics The GS2210-24HP is an L2 switch and does not support L3 routing features. To enable communication between your VLANs, you'll need to set up routing on an L3 switch or configure a security policy rule on your router within your network.

Hi @busnotepress Even though you have applied the configuration on the interface, please ensure that you have clicked the 'Save' button at the top right corner of the switch's local GUI to write the configuration permanently to the switch. If you don't click that 'Save' button, the configuration will be erased after…

Hallo @Jonny20897 Lassen Sie uns das Problem Schritt für Schritt angehen. Wenn die Mesh-Verbindung zwischen beiden NWA210AX Access Points hergestellt ist, sollte das Captive Portal normal funktionieren. Das von Ihnen geschilderte Problem könnte mit der Reauthentifizierungszeit zusammenhängen, basierend auf Ihrer…

Hi @juriB We have received your verification document via private message and have successfully unregistered the device from the previous account. You can now register the device to your Nebula organization. Please verify.

Hi @jj38100 Currenlty, the MLO feature on our Nebula WiFi 7 access point is only take advantage to the WiFi 7 clients(ex: PC, mobile devices, and etc.) but not the mesh connection between access points. Could you please share more details on the specific information you are looking for?

Hi @PeterUK Regarding the duplicate packets, this is a known issue stated in the USG FLEX200H V1.21(ABWV.0) release note, “[ZNGA-3386][eITS#230701453] Duplicate packets in captured packet file.” Additionally, the tunnel traffic display issue, where capturing on the WAN side may show VPN tunnel packets, is also known. This…

Hi @Nik79 We experienced some issues with the Community yesterday, but they have been resolved now. Could you please try troubleshooting your issue using the method I mentioned above? If the issue persists, please provide us with the IMSI value from the WAN cellular page and the ENDC combinations provided by the ISP Iliad.…

Hi @juriB To verify ownership of this AP, could you please provide the necessary documentation? Specifically, we need a photo of the device showing the MAC address and serial number, as well as the purchase invoice from Kleinanzeigen.de. For privacy reasons, please send this information via private message. Once we’ve…

Hi @busnotepress Thank you for your inquiry and for sharing your experience with the GS1900-24HP switch. We're glad to hear you love the switch! Regarding your issue with PoE on Port 17, we have tested similar configurations on firmware versions V2.70(ABTP.5)C0 and V2.80(ABTP.0)C0. In our tests, the configuration remains…

Hi @Dexta To avoid false positive detections by Anti-Malware in the Nebula firewall, please add the file name to the Allow list of the Anti-Malware (path: Site-wide > Configure > Firewall > Security service). You can find the file name in your Nebula firewall event log. Based on the screenshot you provided, the file name…

Hi @lrb24 For switches in Nebula mode, VLAN configuration differs from standalone mode. There's no need to create VLANs beforehand; you can directly assign VLANs to ports. To view which VLANs are allowed on each port, go to Site-wide > Configure > Switches > Switch Ports and add the "Allowed VLAN" parameter to the table.

Hi @Nik79 We suspect that your FWA510 model cannot detect the SIM because the ISP Iliad SIM card thickness differs from other ISPs, including the working SIM of H3G Tre. Please check if the SIM card is slightly misaligned, which may cause poor contact and prevent it from being detected normally. If the SIM is thinner, try…

Hi @Papa_DIOP I've sent you a private message. Please provide your device's MAC address and serial number, along with the email address used to register the device for verification.

Hi @Nik79 The latest firmware version for the Nebula FWA510 is 1.18(ACGD.2)C0. From your screenshot, it appears that your Nebula FWA510 is running a previous firmware version. Please upgrade your mobile router to the latest firmware and check if the issue persists.